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FAQ

For Hosting Companies

Please use keywords in English only.
Profile (4)Payment Issues (7)License (12)Brand: Cloud (4)Brand: On-Premises (15)Installation: Builder (10)Installation: Builder Plugin (5)Hosting/Billing panels: cPanel (8)Hosting/Billing panels: DirectAdmin (7)Hosting/Billing panels: ISPmanager (4)Hosting/Billing panels: Plesk (6)Hosting/Billing panels: WHMCS (4)Website Builder: Plugins (6)Website Builder: Website creation (15)Website Builder: Media (7)Website Builder: Text (6)Website Builder: Import (4)Website Builder: SEO (6)Website Builder: Social (1)Website Builder: Commerce (9)Website Builder: Maps (3)Website Builder: Forms (3)Website Builder: Errors (19)

How much does the mass migration cost?

Payment Issues

It costs nothing if website import quality meets your needs.
If you need a specific migration parser for specific website builder to achieve better migration quality, you should order this service for extra price. Contact our sales team for additional information at sales@site.pro.

#kb2512

How much does the website import cost to my customers?

Payment Issues

It costs nothing for your customers.

All Resellers (Hosting Companies, Design Studios,...) can provide the website builder with the website import feature.

You can enable the website import function for specific builder plans on "Edit plans" tab inside your brand on your license page.

#kb2416

Payment is pending

Payment Issues

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully - license starts working automatically.

#kb408

Premium / Enterprise no longer exists?

Payment Issues

Premium and Enterprise plans have been combined and renamed into one plan and priced accordingly.
With the new plans we started counting only live websites and took away any limitations for servers/IPs.
Now you can install the builder on all your servers and VPSs.

This new fair pricing:
  • fits all Hosting provider server architectures and allows you install the product everywhere;
  • makes reselling easier and more profitable;
  • makes calculation clearer in terms of real profit.
#kb1796

"Reference not found" error while paying via PayPal

Payment Issues
If you get "Reference not found" error while paying via PayPal, please disable all tracking protection extensions on your browser.
#kb1704

Update credit card

Payment Issues
If you need to update credit card details - you just need to make a new payment using new credit card.
Old card details will be updated to the new one.
Unused time period of current license will be added.
#kb2924

Your payments are not accepted

Payment Issues

In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.).

Your bank should provide you all the details of why your transactions are not allowed.

#kb1712
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