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FAQ

for Hosting Companies

Please use keywords in English only.
Profile (5)Payment Issues (8)License (12)Managing Website (2)Domains: Purchasing (1)Brand: Cloud (4)Brand: On-Premises (16)Installation: Builder (10)Installation: Builder Plugin (5)Hosting/Billing panels: cPanel (9)Hosting/Billing panels: DirectAdmin (8)Hosting/Billing panels: ISPmanager (4)Hosting/Billing panels: Plesk (6)Hosting/Billing panels: WHMCS (4)Website Builder: Plugins (4)Website Builder: Website creation (29)Website Builder: Pictures (10)Website Builder: Media (12)Website Builder: Additional (6)Website Builder: Text (8)Website Builder: Import (4)Website Builder: SEO (14)Website Builder: Social (12)Website Builder: Commerce (59)Website Builder: Maps (9)Website Builder: Forms (4)Website Builder: Advanced (13)Website Builder: Errors (19)

How to restore the website when backup is not created?

Website Builder: Errors

If the client ruined his website only in website builder whereas the published version is still correct, then inform us about it in the ticket and our team will restore client's website in the editor from published version.

If the client published ruined website to hosting, then the only way to restore the correct website version - is to restore account backup on used hosting control panel (cPanel, Plesk, etc..). After you get correct published website version then inform us about it in the ticket and our team will restore website in the editor.

For On-Premises brand only:
Provide us FTP or any other access to published website files, so that we could use them for website restoring in builder.