FAQ

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully — license starts working automatically.

See the page for Enterprise website builder requirements: https://site.pro/How-it-Works/#recommendations-for-builder-server.

cPanel installation uses custom style for "paper_lantern" theme (this can be verified by lookin to folder /var/cpanel/customizations/styled/ what will contain folders with style name). To solve this issue call this command: "/usr/local/cpanel/bin/sprite_generator --theme paper_lantern --style [style_name] --verbose" as root in server cPanel is installed ("[style_name]" in this command needs to be replaced with a name of a style folder you want to fix).

This error can occur due to one of the following reasons:

• Apache "mod_rewrite" module is not ON. To fix this issue make sure that Apache module mod_rewrite is turned on in builder virtual host. If you use nginx server for builder then make sure that all required rewrite rules are set in nginx configuration for builder.
• Wrong builder plugin is installed. If you have multiple Site.pro brands using different builder domains then possibly you installed plugin from the brand where builder domain differs from the one which you installed builder plugin for. You need to re-install plugin on cPanel using plugin installation guide link from a correct brand.
• Builder domain has changed. If you changed builder domain when builder plugin was already installed on cPanel then this error can occur. Re-install builder plugin to fix this problem so that cPanel gets new builder domain from Site.pro license.
• Builder domain is locally resolved to incorrect IP. Possibly you have custom record specified in file "/etc/hosts" which points builder domain to a different IP. As a result builder plugin API call fails. Make sure that builder domain on your cPanel server is resolved to a correct IP address.

If you get this notice from cPanel regarding file "index.live.php" of builder plugin then it means that you have outdated plugin currently installed which has version lesser than 3.0.25 (if you cannot see version number anywhere then it also means that the plugin is outdated and needs update).
To fix the problem just update the plugin by instruction which you can find in your brand.

The problem should be solved with plugin update (update instruction).

To fix this problem, enable PHP for that particular website (or in its used service plan).

Site.pro provides plugin for Plesk 12 and higher (Plesk Onyx, Plesk Obsidian and higher). See installation instruction.

To solve this problem please re-install the plugin on your Plesk server downloading new plugin from your license which you use on Site.pro. It will return back your icon and title and the plugin overwriting should never happen again.
Please note that this action is absolutely safe — it will not affect clients websites.

Builder requires FTP passive mode enabled on your server to be able to publish websites. Please refer this topic to enable FTP passive mode on Plesk:
https://docs.plesk.com/en-US/obsidian/administrator-guide/server-administration/plesk-for-linux-configuring-passive-ftp-mode.74643/.

This problem can appear when using brand of On-Premises type and having builder installed on your server.

• The problem can be caused by builder plugin on Plesk having wrong builder domain saved inside it and therefore when calling it — plugin throws error 404 not found. To fix the problem, update plugin on Plesk (installation instruction).
• If (1) does not help then check the IP address which your builder domain is resolved to on your Plesk server. Try running the following command on Plesk server terminal:
  # curl http://[builder-domain]/api/status
  (where replace "[builder-domain]" with a real domain of your builder installation).
  If you do not get response {"ok":true} then it means that locally Plesk makes call to a different place, and not to builder. In this case check file "/etc/hosts" whether you have hardcoded IP for builder domain specified. If yes, try to remove it (or temporarily comment) and check if builder starts working.

Method 1:
Login keys functionality is turned off in DirectAdmin. Make sure that it is enabled in the following files:
- /usr/local/directadmin/conf/directadmin.conf - login_keys=1
- /usr/local/directadmin/data/users/admin/user.conf - login_keys=ON
Update values if needed and try again.
If the problem persists after enabling login keys try to re-install the plugin following plugin installation guide.

Method 2:
Please try to create login key manually:

• Go to /CMD_LOGIN_KEYS in your panel (URL)
• Click on "Create new Login Key"
• Fill in key name: "siteprobuilder", key value: [think of some 16-char code], expires: never, uses: 0, clear key: checked, allow htm: checked, commands: CMD_LOGIN and CMD_PLUGINS.
• Enter password below and click "Create".
  If this operation succeeds then create a new file if it doesn't exist already:
  /usr/local/directadmin/plugins/siteprobuilder/include/login_key and put there a key value you used in login key creation. Save the file.
  After that if everything is succeeded then publishing to this server should start working.

Method 3:
Make sure that IP of used builder server is not blacklisted in DirectAdmin. Make sure that IP is not listed in list of blocked IPs in file: /usr/local/directadmin/data/admin/ip_blacklist or /usr/local/directadmin/scripts/custom/all_pre.sh (if exists).

Make sure that PHP extension "curl" is turned on. Also make sure that PHP parameter "disable_functions" doesn't include function "shell_exec". If it is included then delete it from there and restart server.

Site.pro provides plugin for ISPmanager (version 5 and higher). Site.pro does not provide/support plugin for ISPmanager 4.

To fix this issue try to delete those FTP account(s) of that particular user which have username of format "s[8-digit-hash]" (e.g. "s1a2b3c4d") on your ISPmanager account. After that open builder from ISPmanager again and try to publish website.

In case if ISPmanager is running under a different port than default 1500 - check if the proxy is switched on for images. Apparently, the address of the builder icon is without port 1500, so the image cannot be found.
If the logo of the website builder does not appear, it is necessary to check its source in the developer tools (URL). If it is without any port, try to add port to the URL (for example: "https://domain.com/logo.png the" -> "https://domain.com:1500/logo.png"). If the picture opens, in this case the problem is as described above.

• This error is usually thrown when no (or incorrect) username or password is specified in admin area for a customer in WHMCS. Username and password should be the same which customer uses to login to his cPanel account.
• Another possible reason is a firewall on cPanel server which blocks connections of WHMCS server on port 2083 (even if WHMCS and cPanel is one server). To fix this problem whitelist IP of WHMCS on cPanel.

We recommend you to update builder plugin on WHMCS by documentation. It includes some features and many fixes. You can find more details on update here: https://marketplace.whmcs.com/product/1086.

This error can be thrown when incorrect username or password is specified in admin area for a customer in WHMCS. Username and password should be the same which customer uses to login to his account in hosting panel.

We recommend you to update builder plugin on WHMCS by documentation. It includes some features and many fixes. You can find more details on update here: https://marketplace.whmcs.com/product/1086.

This error is usually thrown when no (or incorrect) username or password is specified in admin area for a customer in WHMCS. Username and password should be the same which customer uses to login to his DirectAdmin account.

Yes, that is correct. The builder module does not have output in admin area therefore built-in WHMCS message "There is no admin output for this module" is displayed.
The module only adds button "Open Site Builder" (or "Open [your-builder-name]") in client area to each product details page of hosting type. Please log in to some WHMCS client, open details of some hosting service and you will see this button in the right side menu box.

Only for Cloud brand:
If you want to migrate to another cloud builder server (e.g. from EU to US) then create new ticket in support system and tell us about migration. In the ticket please specify us cloud builder server you want to migrate to. We will provide you with further instructions.

The websites are restricted after the license expires.

Why the restriction exists:

1. Hosting companies asking to protect them from losing customers, as people can switch to a cheaper hosting provider after a website is created;
   But when websites stop working (on another provider) customer usually returns back to the old provider;
2. This model fits all servers network architectures (1 big server; many servers; every customer on dedicated VPS);
3. There is no other way to control the number of websites as hosting providers constantly migrate among servers;
4. Legal side (most important). Site.pro uses hundreds of patents, technical suppliers, and content providers; some of them require constant payment while technology or content is used. If Client converts websites to Wordpress (or other technology), its infringe the legal rights and automatically would generate legal issuess with Site.pro or technology or content owners (or their representatives).

Site.pro uses these terms in FAQ's:

1. Main toolbar and elements;
2. Right toolbar;
3. Rich text editor;
4. Context toolbar;
5. Composition.

1. Adding text:
• Drag and drop "Text" from main toolbar;
• Choose text composition;
• Write your text.
2. Editing text:
• Select text and click "Edit Text" on context toolbar;
• Highlight text area you want to edit;
• Choose from options in rich text editor.
3. Customising text:
• Links:

  Highlight area where you want link to appear, in rich text editor click icon and fill in link properties.

• Adding anchor:

  Highlight area where you want anchor to appear, in rich text editor click icon and fill in anchor name.

To insert video to the website you have several options:

Option 1 (insert media player, e.g. Youtube):

Customising video:

• Size:

  Adjust video size or "Allow to adjust size automatically" in right toolbar.

Option 2 (upload video from your computers, will be played as a background):

• Select "Shape" widget and choose shape composition;
• Click background in right toolbar;
• Choose Image/Video and click ;
• Click "Upload New File", choose video, click open, and click "Select";
• Under the video choose the backgrounds video settings: opacity; start time and end time;
• Video will be played with no sound.

Option 3 (upload video from your computer)

• Select "Advanced" widget and choose "Custom Html";
• In the right toolbar's "Custom Html" tab select HTML code by clicking on a pencil icon;
• Insert this code:

  <video style="width: 100%; height: 100%; position: relative; z-index: 2;" src="VIDEO_FILE" controls>
      Your browser does not support the video tag.
  </video>

• Select word "VIDEO_FILE" (without quotes) and delete it;
• Click "Click to add file(s)" button in top right corner to choose your video file;
• Click "Upload New File", choose video, open, click "Select", and click "Apply" button;
• Video will be played with a sound.

1. Adding Google maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Google maps composition;
   • Write "Address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map theme and type:

     Choose map theme and map type in right toolbar.

   • Options:

     Choose options that you would like to show or allow in right toolbar.

1. Adding form:
   • Drag & drop "Form" from main toolbar;
   • Choose form composition.
2. Customising form:
   • Add simple fields:

     Select form and in right toolbar choose which simple fields to show.
     Select which fields are required.

   • Add options fields:

     Select form and in right toolbar choose option fields.
     Write question and options as seperate line and select which fields are required.

   • Add additional fields:

     Add additional fields message, attachments or checkboxes in right toolbar.

   • Submit button:

     Write submit button text.

   • URL after submit:

     Select URL after submit and write URL or select a page on your website.
     Select if required to "Open in a New Window".

   • Labels:

     Select "Label Style" from dropdown menu and "Label Column Width" in right toolbar.

   • Email settings:

     Write which email/emails form will be sent to and form will be sent from.
     Write email subject, form sent message.
     Set maximum size of attachements or set to "Submit to URL instead" to have your form data send to URL.

   • SMTP:
     Click "SMTP Enable" to enable SMTP in right toolbar.
     Write "SMTP Host" and "SMTP Port" in right toolbar.
     Select "SMTP Encryption" in right toolbar.
     Write "SMTP Username" and "SMTP Password" in right toolbar.
   • Google reCAPTCHA (v2):
     Write "Site key" and "Secret key" in right toolbar to add google reCAPTCHA.
   • Size:

     Set form size or "Allow to adjust size automatically" in right toolbar.

1. Adding comments:
   • Drag & drop "Social" from main toolbar;
   • Choose Facebook comments composition;
   • Write “URL” in right toolbar.
2. Customising comments:
   • Items shown:

     Write number of items shown in right toolbar.

   • Colour scheme:

     Choose light/dark colour scheme from dropdown list in right toolbar.

   • Comments sorting:

     Choose how to sort comments from dropdown list in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Facebook fans:
   • Drag & drop "Social" from main toolbar;
   • Choose fans composition;
   • Write “Page URL” in right toolbar.
2. Customising fans:
   • Cover photo:

     Set to show / hide cover photo in right toolbar.

   • Friends faces:

     Set to show / hide faces of friends in right toolbar.

   • Timeline:

     Set to show / hide page timeline in right toolbar.

   • Header:

     Set to have smaller / larger header in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Facebook Like:
   • Drag & drop "Social" from main toolbar;
   • Choose Like composition;
   • Write “URL to Like (required)” in right toolbar.
2. Customising Facebook Like:
   • Verb to display:

     Set to show verb "Like" or "Recommend" in right toolbar.

   • Layout style:

     Select layout style from dropdown list in right toolbar.

   • Colour scheme:

     Select colour scheme from dropdown list in right toolbar.

   • Friends faces:

     Set to show/hide faces of friends in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Share:
   • Drag & drop "Social" from main toolbar;
   • Choose share composition;
   • Choose from dropdown list icon size in right toolbar;
   • Choose which social media pages your page can be shared on in right toolbar.
2. Customising Share:
   • Profile ID:

     Write "Addthis.com" "Profile ID" to get statistics in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Vkontakte community pridėjimas:
   • Drag & drop "Social" from main toolbar;
   • Choose Vkontakte community composition;
   • Write “ID for Page or Group” in right toolbar.
2. Customising Vkontakte community:
   • Layout:

     Choose the layout for community in right toolbar.

   • Background, text and buttons colour:

     Click to set background text or buttons colour in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding "Vkontakte like":
   • Drag & drop "Social" from main toolbar;
   • Choose Vkontakte like composition;
   • Write "Group ID" in right toolbar.
2. Customising "Vkontakte like":
   • Button height:

     Choose button height from dropdown list in right toolbar.

   • Button name:

     Choose button name from dropdown list in right toolbar.

   • Button layout:

     Choose button layout in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Twitter:
   • Drag & drop "Social" from main toolbar;
   • Choose Twitter composition;
   • Write "Widget ID or profile URL" in right toolbar.
2. Customising Twitter:
   • Number of tweets:

     Write number of visible tweets in right toolbar.

   • Colour scheme:

     Choose light / dark colour scheme in right toolbar.

   • Other options:

     Choose to add header, footer, scrollbar, transparent background, borders in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Odnoklassniki:
   • Drag & drop "Social" from main toolbar;
   • Choose Odnoklassniki composition;
   • Write “Group ID” in right toolbar.
2. Customising Odnoklassniki:
   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Odnoklassniki share:
   • Drag & drop "Social" from main toolbar;
   • Choose Odnoklassniki share composition;
   • Write “URL” in right toolbar.
2. Customising share:
   • Size:

     Select size from dropdown list in right toolbar.

   • Style:

     Select style from dropdown list in right toolbar.

   • Counter position:

     Select counter position from dropdown list in right toolbar.

   • Text:

     Select text on button from dropdown list in right toolbar.

1. Adding Pinterest:
   • Drag & drop "Social" from main toolbar;
   • Choose Pinterest composition;
   • Select "Widget type" from dropdown list in right toolbar.
2. Customising Pinterest:
   • Save Button:

     Select "Button type" from dropdown list in right toolbar and select icon type.
     Write “Image source URL” and "Image URL".
     Write "Description", select "Show pin count" and "Language" from dropdown list.

   • Follow:

     Write “Pinterest user URL” and "Full name" in right toolbar.

   • Pin:

     Write “Pin URL” in right toolbar. Select "Pin size" from dropdown list.
     Select to "Hide description".

   • Board:

     Write “Pinterest board URL” in right toolbar. Set board height, width and width of images.

   • Profile:

     Write “Pinterest user profile URL” in right toolbar. Set profile height, width and width of images.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Instagram:
   • Drag & drop "Social" from main toolbar;
   • Choose instagram post composition;
   • Write “Instagram post ID or URL” in right toolbar.
2. Customising Instagram:
   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Different customer experience:
1. 1-click-purchase;
2. Catalogue with Inquiry form;
3. Full E-commerce with Cart.
2. Product Management:
• Products (images, SKU, price, etc.);
• Categories (for menu and filters);
• Item Types (e.g. phones, monitors, etc.);
• Product variations (e.g. colours);
• Different listing options;
• Different filters.
3. Store Management:
• Order management;
• Currencies and formats;
• Automatic invoice system;
• Shipping and delivery options;
• Stock management (Qty);
• Customisable tax system (neto/bruto prices).
4. 40+ payment gateways;
5. E-commerce Templates:
• Ready Templates;
• Designing from scratch;
• Easy integration to any template.
6. Aditional features:
• Terms and conditions;
• Multiple languages;
• SEO (including microdata).

You can create differrent type online stores.

1. Drag and drop "Commerce" from main toolbar;
2. Choose shopping cart composition;
3. Select "Payment Gateways" in right toolbar;
4. Enable required payment gateways and click "Apply";
5. Drag and drop "Commerce" from main toolbar;
6. Choose store composition;
7. Select "Edit products" in right toolbar;
8. Edit your products and click "Apply".

Site.pro provides ALL the features to make your website maximum friendly for search engines:

1. Meta information:
• Title;
• Description;
• Keywords.
2. Pages:
• User-friendly URL.
3. Tracking tools:
• Facebook Pixel;
• Google Analytics;
• Yandex Metrika;
• Google Tag Manager;
4. Content:
• Titles and subtitles;
• Alternative text for images, anchors for elements, etc.;
• Links;
• Multilingual content.
5. robots.txt;
6. .htaccess;
7. Sitemap;
8. HTML;
9. SSL;
10. Domain:
• Business-Friendly;
• Relevant Domain Zone.
11. Speed.

You can read more in our blog: How to make an SEO friendly website: everything you need to know.

If you have one or more plugins disabled in builder toolbar (e.g. Commerce or other) then there can be 2 reasons for this:

• you have this plugin disabled per plans configuration. To check this:
  • open Site.pro licenses page
  • click on your brand to open it
  • to go item "Edit Plans"
  • check what plugins you have disabled for each builder plan and consider enabling some of them if needed.
• you specified wrong hosting plan names in field "Relate with these hosting plans" and as a result the wrong builder plan is loaded for the customer. In this case check real hosting plan names from your end and fix their values on Site.pro if needed.

1. Register on Site.pro (use VIP URL if you have it);
2. Create and fill brand (if Brand doesn't exist already):
• Choose Cloud or On-Premises and press "Save".
• Click the "Manage" button.
  Fill in the information about your website builder in "Customize builder".
3. Install the website builder (Only On-premises):
• Click "Install builder";
• Now your website builder starts working.
4. Install the plugin on hosting panel and billing panel:
• Click "Install plugin";
• Now your customers can acccess website builder throw the panels.
5. Test it:
   • Open "Public Demo URL" link in "Customize Builder";
   • Login to customer account (hosting panel and billing panel) and open the builder.

1. Option 1:
   • Adding HTML code:
     • Drag and drop "Advanced" from main toolbar;
     • Choose "Custome HTML" composition;
     • Select HTML code icon in right toolbar and insert code.
   • Customising HTML code:
     • Size:
       Adjust HTML code size or "Allow to adjust size automatically" in right toolbar.
2. Option 2:
   • Adding custom script:
     • Go to "Settings" (on the top of the website builder);
     • Go to "Settings" menu items there and switch to "Scripts" tab;
     • Insert your code into one of 3 available fields:
     • "Before </head>" – inserts code in the ending of page/website section <head>
     • "Before </body>" – inserts code in the ending of page/website section <body>
     • "After </body>" – inserts code in the beginning of page/website section <body>
     • The script can be added either for whole website (all pages) or for exact page.

1. Adding picture:
   • Drag & drop "Picture" from main toolbar;
   • Choose picture composition;
   • Select picture from free gallery or upload your picture.
2. Editing picture:
   • Select picture and click "Change Picture" on context toolbar;
   • Select media:
     • Click „Upload new picture“ in „Template Gallery“ tab;
     • Select „Free Gallery“ tab and type in search bar which picture you need and click search icon;
     • Select „Picture URL“ tab, write picture URL and click „Import into gallery“ button.
3. Customising picture:
   • Crop:

     Click button on picture and move / resize orange cropping area to change visible area of photo and click checkmark to save changes on lower right corner.

   • Opacity:

     Adjust picture opacity in right toolbar.

   • Alternative text:

     Write "Information for an image if a user can not view it".

   • Border:

     Click border in right toolbar. Select width, colour and style for border.
     Also you can select to have different borders and differnet corners

   • Shadow:

     Click shadow in right toolbar. Select distance, size, blur, colour and style for shadow.

   • On click management:

     Select picture and click to "Enlarge picture on click" in right toolbar or select URL and write link properties in pop-up window.

   • Size:

     Adjust picture size or select "Allow to adjust size automatically" in right toolbar.

1. Adding blocks:
   • Drag and drop "Blocks" from main toolbar;
   • Choose from categories and then from compositions.
2. Customising blocks:
   • Position:

     Change elements position in layout. Choose from "Horizontal Layout", "Vertical Layout" or "Floating Block" in right toolbar.

   • Alignment:

     Align elements in layout by selecting alignment for that layout in right toolbar.

   • Background:

     Add "Background" by inserting image, colour or video to layout in right toolbar.

   • Borders:

     Select layout and click border to add borders to layout and choose your width, style or select to use different border / corners.

   • Size:

     Adjust layout size or "Allow to adjust size automatically" in right toolbar.

   • Shadows:

     Select layout and click shadow to add shadow to layout and choose your distance, size, blur, colour and style.

1. Adding Skype:
   • Drag and drop Advanced from main toolbar;
   • Choose "Skype Im Online" composition;
   • Write your "Skype Name".
2. Customising Skype:
   • Button label:
     Write button text in right toolbar.
   • Style:
     Select button style from the drop down menu in right toolbar.
   • Button colour:
     Select button colour and select if you want to "Show Icon" in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Banner:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Banner composition;
   • Upload your banner click picture in right toolbar;
   • Write Banner URL in right toolbar.
2. Customising Banner:
   • Script:
     Insert your script by clicking script in right toolbar.
     Script content should be "Deactivate content while in builder (recommended)" for it not to interfier with builder.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding AdSense:
   • Drag and drop "Advanced" from main toolbar;
   • Choose AdSense composition;
   • Click HTML code and write AdSense code.
     Code content should be "Deactivate content while in builder (recommended)" for it not to interfier with builder.
2. Customising AdSense:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Google Calendar:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Google Calendar composition;
   • Write your Google calendar ID in right toolbar.
2. Customising Google Calendar:
   • Calendar name:
     Write calendar name in right toolbar.
   • Language:
     Select language from dropdown list in right toolbar.
   • Time zone:
     Select time zone from dropdown list in right toolbar.
   • First day:
     Select first day from dropdown list in right toolbar.
   • Background colour:
     Click Background colour in right toolbar.
   • View mode:
     Select week / month / agenda in the right toolbar.
   • Options:
     Select additional options in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Table:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Table composition;
   • Write your "Cell padding" in right toolbar.
2. Customising table:
   • Insert row / column:
     Right click mouse, select "+Insert" and choose one of the options.
   • Remove row / column:
     Right click mouse, select "xRemove" and choose one of the options.
   • Edit text:
     Right click mouse and select "Edit cell text".
   • Clear cell(s):
     Right click mouse and select "Clear cell(s)".
   • Background:
     Click background in right toolbar and choose colour and opacity.
   • Border:
     Click border in right toolbar and choose width, colour or style.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Countdown:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Countdown composition;
   • Write your "End date" and "End time" in right toolbar.
2. Customising Countdown:
   • Countdown display:
     Click countdown in right toolbar and select font, colour and style.
   • Text:
     Click text in right toolbar and select font, colour, size and style.
   • Caption spacing:
     Write caption spacing in right toolbar.
   • Caption position:
     Select caption position top or bottom in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Getbutton:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Getbutton composition;
   • Connect your button to one of the platforms in right toolbar.
2. Adding Getbutton-PRO:
   • Activating Getbutton-PRO:
     Write "Pro version key" in right toolbar.
   • Greeting message:
     Write greetings message in right toolbar. It will appear 5 seconds after the page is loaded.
   • Company logo:
     Write company logo to greetings message in right toolbar.
   • Getbutton branding:
     Disable button branding in right toolbar.
   • Google Analitics:
     Enable google analitics to track clicks.
   • Colour:
     Click colour and select button colour in right toolbar.
   • Position:
     Adjust vertical and horizontal position of button in right toolbar.
3. Customising Getbutton:
   • Call to action:
     Write call to action message that appears only on desktop in right toolbar.
   • Position:
     Select button position in right toolbar.
   • Colour:
     Select button colour from dropdown list in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Count Up:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Count Up composition;
   • Write your "From" and "To" numbers in right toolbar.
2. Customising Count Up:
   • Duration:
     Select duration of count up in right toolbar.
   • Text:
     Click text in right toolbar and select font, colour, size, style, align and letter spacing.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Smartarget Whatsapp:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Smartarget Whatsapp composition;
   • Write your Smartarget User ID in right toolbar.
2. Customising Smartarget:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

• Cancellation of the services and refund are processed according to "Terms of Services";
• In rare cases, manual cancelation and refund can be discussed with Site.pro management.
  The fee for case evaluation and document processing is €500. Contact our sales team for additional information at sales@site.pro

In order to move builder to a different server you need to take the following steps:

1. Prepare new place for builder so it meets builder installation guide requirements;
2. Move builder files to a configured virtual host on a new server;
3. Move builder database and its data to a new server;
4. Make sure that builder files and builder database are working together on a new server:
   • If builder database connection credentials are changed on a new server then update them also in builder configurational files "config.json" (it is located in builder root folder) in "db" section;
   • If IP of new builder server is changed then make sure that this IP is not blocked by firewall (on FTP ports [20, 21, passive ports] and HTTPS ports [80, 443]) on your hosting servers where you use builder plugin.

Method 1 (if error appears when opening builder from WHMCS or WHM being logged in as admin):
Take the following steps to fix this issue:

• Login to cPanel server per SSH;
• Delete file /home/[user]/.spbldr_localStorage (this file is created by builder plugin);
  Note: If you want to delete this file though cPanel file manager initially you may not see files starting with "." by default. To fix this click button "Settings" in top right corner of file manager page and check option "Show hidden files (dotfiles)".
• Delete FTP accounts of type "a1b2c3d4@domain.com" (they were created by builder plugin);
• Open builder from WHMCS (or WHM) again and publish website to check if this solved the problem.

Method 2 (if error appears when opening builder from customer cPanel account being logged in with customer's username and password):

• Login to WHM;
• Find customer with problem on "List accounts" page;
• Change customer's password (you can set the same password as it was earlier);
• Open builder from customer's cPanel account again and publish website to check if this solved the problem.

Most often the problem is related to the fact that site builder which you use is running under HTTP protocol whereas DirectAdmin is running under HTTPS protocol. Since site builder in DirectAdmin Evolution skin is tried to be open in an iframe it is blocked due to browser CORS policy and the progress is stuck on loading step.
To fix this issue you can either enable HTTPS protocol for site builder (see this page for more details on how to do this: https://site.pro/FAQ-For-Resellers/#kb516) or update Site.pro plugin on DirectAdmin by this instruction.

If you migrate your clients to another server and IP of new server changes then you need to update IP in your brand on Site.pro licenses page from old value to new value after migration. The plugin re-installation or other actions are not needed.

Note for On-Premises Brand: The IP update on licenses page is needed only if you migrate hosting server with clients. In case if only builder server is moved then no actions are needed at all. There is no need in having IP for builder server on licenses page if that server is used only as builder and not as hosting server with clients.

Site.pro recommends On-Premises license because of stability reason:

1. Website Builder is stored on your server (in your country) so it will never be affected:
• by local or global internet shutdowns (e.g. Pakistan, Kazakhstan, Iran, Belarus),
• blockages (e.g. China, South Korea),
• data storage regulations (e.g. Russia, Europe, USA),
• smaller ping between builder and clients' hostings (a faster website publication time).
2. Prices are the same (for On-Premises and Cloud);
3. On-premises has additional features and much more customisation options.

In order to fix this problem just create API key from Google by going to this link https://developers.google.com/fonts/docs/developer_api and put key in file "config.json" located in builder web root folder - you need to set it to parameter "googleFontsApiKey".

Note. Most probably Google Maps widget also does not work in your builder. To make it working do the same as for Google Fonts but use this link for key creation https://developers.google.com/maps/documentation/javascript/get-api-key and parameter "googleMapsApiKey" in file "config.json".

1. Adding Youtube:
   • Drag & drop "Media" from main toolbar;
   • Choose Youtube composition;
   • Write "Youtube URL or ID" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Set to allow "Show player controls" or "Use nocookie domain" in right toolbar;
   • Start time:

     Write start time when your video will start playing in right toolbar.

1. Go to My Licenses page;
2. Click "Manage" button and select "Maps API" on left menu;
3. Write Naver maps API Key in "Naver maps" and click "Apply".

When you get this error when sending mail from your website then it usually means one of these:

• SMTP data is incorrect (double-check username and password, make sure that you specified correct host and port).
• Firewall on your hosting server blocks outgoing connections from specified SMTP host and/or port. Contact your hosting support and describe this problem to fix the issue.
• Specified SMTP host (in case if it is a domain — not IP) is not resolved on your hosting server or resolved to a wrong IP address. Contact your hosting support and describe this problem to fix the issue.

For more details on this issue please refer this page.

To add custom meta information to your website you need to:

1. Go to "Settings" (on the top of the website builder);
2. Go to "Settings" menu items there and switch to "Meta information" tab;
3. Add Custom Meta Tags and click "Apply".

If error "Server error (403)" is thrown during saving draft/publishing or other actions in builder then it can happen due to the following reasons:

• Your builder session has expired. The session in builder should never expire when you edit website. However there are few cases when it can happen:
  • someone else opened builder with your website from your account of hosting control panel. This action leads to your session expiration and new session establishing for another person.
  • you opened builder one more time for the same website in another browser or in incognito window. This action leads to session expiration of first window and new session establishing for new window. To avoid this in the future we recommend you to have only one builder window opened at one time.
  • you left builder window opened for a long time and your computer went to sleep or darkened screen. This can lead to limited browser activity for opened windows and prevent builder from refreshing session.

Unfortunately if session expires it means that all your changes made after last draft saving in builder will be lost. To continue editing website in builder you need to open builder again from hosting control panel.

• (Only for On-Premises brand) Builder is facing temporary server problems. During saving draft/publishing website a big set of data is sent to server. Sometimes servers can have some active POST filters which scans all data by some criteria(s) and can block request to server if needed.
  To fix this issue contact your hosting provider (or site builder administrator) and tell about this problem.

After license upgrade, Site.pro badge is still displayed on websites. Your logo is starting to be displayed only on newly created websites.

Website builder gallery types:

1. Thumbnails;
2. Masonry;
3. Background,
4. List;
5. Map;
6. Slideshow:
• Slideshow;
• Slideshow with captions.

1. Adding shape:
   • Drag & drop "Shape" from main toolbar;
   • Choose shape composition.
2. Editing shape:
   • Background:

     Select shape and click background in right toolbar. Select background colour, image / video, opacity.

   • Boarder:

     Select shape and click border in right toolbar. Select border width, colour, style or select to use different border / corners.

   • URL:

     Select shape and click url in right toolbar. Fill in link properties and click "Apply".

   • Size:

     Set shape size or "Allow to adjust size automatically" in right toolbar.

The client may accidentally choose another template or reset existing template to default one in builder. Note, that this action removes current client's project. However it still can be restored in 2 ways:

• Open builder for this website, expand "Publish" menu and choose "Backup/Restore" option. Switch to tab "Restore". There you may see some auto-saved backups of earlier website state saved. Try choosing the oldest one and click "Restore" button. After that check if it has been restored.
• If website cannot be restored with option (1), but you have correct live published website, then you can restore website in builder from published website. Take following steps:
  • clean client's folder in builder which holds client's current project data/e/x/example.com/ (where client's domain is "example.com" and part "/e/x/" is 1st and 2nd domain's letters)
  • copy folders "sitepro/dat" and "sitepro/gallery" into client's project folder in builder, so that copied folders are located in:
    data/e/x/example.com/dat
data/e/x/example.com/gallery
  • update permissions of copied folders if needed
  After that you should see last time client's published website in builder when reloading it.
  
  Note that even if the spoiled website was published and there is no live website remained correct, then you may try to firstly restore client's account on hosting to an earlier state where the live website is correct, and then restore website in builder following option (2).

There can be few common reasons for this problem:

• (only for Cloud brand) The domain "site.pro" is not resolved to a correct IP address on your cPanel server. It must resolve to one of these IPs ("Site.pro website IPs").
  If it is not resolved to one of these IPs, then add IP "3.123.96.42" for domain "site.pro" into the file "/etc/hosts" on your cPanel server.
• (only for On-Premises brand) Your builder domain is not resolved to a correct IP address on your cPanel server. If it is so, then add its IP address into the file "/etc/hosts" on server.
• Firewall on your server is blocking connections to site.pro server. If you are sure that your server does not block the connection, then you may also check firewall on router if your server is behind NAT (for example by contacting support of your server provider).

If you get this error during publishing website then it means that DirectAdmin server could not extract some website files from zip due to some reason. Here are common reasons why this can happen:

• Earlier it could happen due to outdated builder plugin on DirectAdmin. In rare cases it failed extracting specific files. Make sure that you have not so old plugin version on your server. You can see your version on page "Plugin Manager" page, and the latest plugin version available on Site.pro here (most probably you will also see it in DirectAdmin too). If they do not match we recommend you to update plugin and check if it solves the problem with publication.
• There is not enough space on DirectAdmin server disk. This reason is most likely if you get the error randomly on every website. Obviously, to fix this problem free up some space on DirectAdmin server disk.
• If you get this error for some specific website then the problem may be caused by exceeded quota on that DirectAdmin account. Make sure that you have enough MBytes dedicated for that account. Unfortunately it is not easy to find out how many space is needed for the website to be published. The most of space takes the image gallery. If you open client's builder, check its gallery and see that it has a lot of images then most probably this website will take much space when published and the reason of exceeded quota is justified.
• If none of these helped then let us know about the problem by creating a ticket and reporting about this problem.

In order to migrate from Cloud brand to On-Premises brand you need to take the following steps:

• Create On-Premises brand in Site.pro account.
• Setup builder domain and install builder using Builder installation guide from On-Premises brand (or direct link).
• Contact us in the ticket and inform us that you want to migrate to On-Premises brand.
• Wait for our response in the ticket when we collect and archive your clients' websites data in cloud builder server.
• Un-install current builder plugin from hosting panel(s). You can notify your clients about temporary builder disabling before plugin un-installation. The whole process can take up to 1 day (we migrate data only on business days!).
• In the ticket we will also specify URL of archived data containing your clients' websites. Download and extract data to your On-Premises builder installation with the following commands:
  cd [enterprise-builder-folder]
wget -O data.zip [URL-from-ticket]
php index.php "/api/extract-websites?zip=[data.zip]&extract=1"
• Install builder plugin on your hosting panel(s) using installation guide from On-Premises brand (or direct link).

If you face difficulties installing builder or extracting data let us know in the ticket and we will help you (we will need appropriate login details to your server).

Some advanced brand features (like website import) are available with Trusted Partner status only.
You have 2 options (select one of them) to unlock these features:

Option 1:

• Upgrade to 1000 live websites package for 190€/month (or to bigger packages).

Option 2:

• Pass the Trusted partner validation on your license page by filling in the form;
• Make a payment for at least 300€ (or equivalent amount in your currency).

Save backup:

• Open your websites;
• Open the builder with the original domain using "Edit Website" button;
• Save website's backup by following step 1 in the link.

Restore backup:

• Open the builder with the new domain using "Edit Website" button;
• Restore backup by following step 3 in the link.

When adding Google fonts to your website, sometimes you may notice that font differs in the editor and on published websites (or when previewing the website).

Each added Google font has extra options, like Regular, Italic, Bold, etc. Each of these options may have its separate width, which is defined in number, like 400, 700, etc.

Usually the problem is caused by some style options not being enabled in Fonts Editing dialog in the editor. To fix it, make sure that all font versions (variants) which you use on your website are enabled.

For example, you connect a font which provides the following options:
Regular 400
Regular 400 Italic
Bold 700
Bold 700 Italic
Then, if you use italic text with this font on your page, then make sure that option "Regular 400 Italic" is enabled for the font.
If you use bold text with this font on your page, then make sure that option "Bold 700" is enabled.
Finally, if you use text which is bold and italic together, then enable option "Bold 700 Italic".

Inside the editor all font versions are loaded at once, therefore you can see text with a correct font. But published website gets only those versions, which are enabled in Font Editing dialog.

1. Adding Instagram:
   • Drag & drop "Media" from main toolbar;
   • Choose Instagram composition;
   • Write "Instagram post URL or ID" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

1. Adding Yandex maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Yandex maps composition;
   • Write "Coordinates or address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map type:

     Choose map type in right toolbar.

The reason of this error during form sending on published website appears due to the fact that PHP function "mail" is not working properly. There can be multiple reasons for that. The most common reason is that you do not have mail service running on your server (e.g. sendmail or postfix) and/or you do not have it properly configured in configuration of PHP the website is running on.

To fix this error, try to install sendmail service to your server and specify correct value for PHP parameter "sendmail_path" (by default it has value "/usr/sbin/sendmail -t -i" which might be correct in your case as well).

1. Adding Bank Transfer with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Click Bank Transfer to add to payment gateways.
2. Customising Bank Transfer with store module:
   • Write information to display when order is placed;
   • Click "Apply";
   • Select "Contact Form" in right toolbar;
   • Select "E-mail settings" and write "Form will be sent to this E-mail" and "Form will be sent from this E-mail".
     Write email subject, form sent message and maximum size of attachments.

To make your URL user-friendly:

1. Go to "Settings" (on top of builder);
2. Go to "Pages" and switch to "SEO" tab;
3. Customise name in "User friendly URL":
   • You can specify alias for each page except for homepage.
   • Homepage does not have any alias;
   • Words need to be seperated with a hyphen.

If you get this error while importing a website, it means the IP of the domain you imported is registered by another Site.pro user.
If you want to transfer your website created with Website Builder from one hosting company to another, follow these steps.

If styles/images are not loaded:

• If you have some custom files except files which are published from builder in your hosting web root folder then make sure that your files do not intersect with generated files. The intersection can be caused by equal file names in web root folder and "sitepro" folder. For example the website may not work properly if both files exist: [web-root]/js/main.js and [web-root]/sitepro/js/main.js. In this case you need to rename or move to another folder all equal files like [web-root]/js/main.js.
  The same issue can appear with folders. For example if you have a page on website with URL "Contacts" (http://mywebsite.com/Contacts/) then the page will not work if you also have folder "Contacts" in website root folder.
• If website is running on Apache server then make sure that Apache module "mod_rewrite" is enabled for website host. Without this module website may look completely messed up — with no images and styles loaded.
• Please open file ".htaccess" located in web root folder of your website. Delete (or comment) all the content (if there is one) between lines "#### PERSISTENT CONTENT ####" and "#### PERSISTENT CONTENT END ####". After that reload website in browser and check whether the problem has gone.

If Auto Layout enabled:
Auto Layout is an option which tries to create a responsive website (adapt it to any device) from built website, using only one version as a source (Wide, Desktop, Tablet or Phone). However Auto Layout option requires a logical and understandable website structure to be able to convert it as correctly as possible. If it does not then the final website may look incorrectly or differently from built website in builder.

• You should avoid overlapping one element with another in builder. This structure is not supported by Auto Layout and it will put these elements on final website one next to another.<
• Sometimes the website may look properly in builder but on final website (when previewing or published) some part of website may be shifted a lot to left or right side. Usually this problem is related to the fact that there is some unwanted element left on the page which you do not need, but it cannot be seen because of negative offsets setup to that element. In order to find such element try zooming out builder in browser (Ctrl + "-") until you start seeing that element. Once you find it delete an element. Revert back browser zooming and try previewing the website to see if the problem is fixed.

Other reasons:

• Make sure that you are looking at the same version in site builder website and published website — that is maybe you see "Desktop" version in builder and "Wide" version in published website. Try resizing browser window with published website to see how it is changed (if other modes are enabled in builder).

If you want to have website builder and mail server on the same domain, you need to add MX records to that domain (pointing to your mail server IP address).

For On-Premises brand only:

To create your own plugin, please use this plugin creation guide.

Most probably you installed site builder plugin on your hosting panel before you set plugin icon and title in your brand on Site.pro licenses page. In order to update icon and title on your hosting panel just make plugin re-installation by instruction which you can find on this page.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Thumbnails gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar. Add pictures title, link, address and description.

   • Background:

     Select gallery and click background to choose background colour/opacity in right toolbar.

   • Thumbnails:

     Write thumbnails width, height, padding and align. Set animation effect and other configurations for default and / or hover.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

1. Adding line:
   • Drag & drop "Shape" from main toolbar;
   • Choose line composition.
2. Customising line:
   • Orientation:

     Select horizontal or vertical orientation in right toolbar.

   • Style:

     Select line style by click an option in right toolbar.

   • Colour:

     Select line and click colour in right toolbar to choose colour and opacity.

   • Size:

     Set line size or "Allow to adjust size automatically" in right toolbar.

In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.).

Your bank should provide you all the details of why your transactions are not allowed.

In On-Premises builder installation while the customer is inside builder editing his website, auto-backups are being saved automatically when draft is saved. It happens when the client clicks button "Save draft", "Publish" and "Download backup".
The data of all auto backup is saved in builder installation in website project folder, e.g.: [builder]/data/e/x/example.com/backups (here we assume that domain is "example.com" and the part "/e/x/" is the 1st and 2nd letters of domain name).
By default, auto backups are saved no more than every 5 minutes. The number of auto-backups per website is limited and it saves 50 copies by default. When it reaches the limit of copies it keeps saving them further but with removing oldest copies keeping only 50 newest.

With each auto backup saving, builder saves only data, but not the whole project, thus saving space on disk. 50 copies in total may take slightly more of disk space than the original project.

Default values - interval of 5 minutes and number of 50 copies - can be changed in On-Premises brand configuration to any values. Also there is an option to disable auto backups saving at all.

Builder requires FTP passive mode enabled on your server to be able to publish websites. Please refer this topic to enable FTP passive mode on cPanel:
https://documentation.cpanel.net/display/CKB/How+to+Enable+FTP+Passive+Mode.

If you are using DirectAdmin and get this error during publication website then it most probably means that there is one or more quite large files uploaded into media library and they require a little more memory to be published. By default there is a limit of 128M setup in DirectAdmin for PHP. To increase it take the following steps:

• login to server terminal as root user
• type command php --ini. One of lines in output will be:
  

  Loaded Configuration File: [path of php.ini file]

• open this file with editor: nano [path of php.ini file] (replace here "[path of php.ini file]" with your path)
• find needed line by pressing Ctrl+W, then typing "memory_limit" and pressing Enter
• increase the value for this parameter (if it is 128M - try to increase it to 256M)
• save file.

After that check the publication of website again whether the error is gone.

Sometimes when opening site builder from hosting panel the customer can see "site.pro" builder domain instead of your custom builder domain specified in the brand. This can happen due to one of the following reasons:

• Your Site.pro license has expired. You need to upgrade it and site builder will start working as expected.
• Your hosting IP address has changed but you did not updated it in Site.pro brand. You need to update IP in Site.pro brand to a correct one and site builder will start working as expected.
• Customer is hosted on dedicated IP address which is not listed in your brand. You need to add this IP to Site.pro brand. If you do not have free space for more IPs in the brand then contact us in support by creating a ticket and we will offer you another solution.
• Customer's site is located on another builder server - different from one that is specified in your brand. In rare cases customer's site can be transferred to another site builder server by mistake. Usually if it is the case then site builder opens on another server. For example, you use "EU" site builder server in your brand and "us.site.pro" builder is opened instead for the customer.
• If none of these matches your case then contact us in support by creating a ticket and our team will investigate this issue.

• "Block pending"– the system is already executing your request to block the website. It might take less than 24 hours”.
• "Blocked" - checking is finished, action completed.
• "Active" - if we recognize your website as created with Site.pro builder and currently working online, status comes back to "Active" (blocking action will be reverted).

If you are a law enforcement authority and you want to get information of interest associated with the legal infringement ― you should submit a formal request by the email support@site.pro.

1. If you don't have a website yet:
   • You can use the "Landing page" template;
2. If you already have a website and want to create "Landing page" from it:
   • Сonnect the menu items with the necessary sections of your website by going through the steps (in step 4, use the part for "menu item").

1. Drag and drop "Layout" from main toolbar;
2. Select layout composition;
3. Add image to required layout;
4. Add text to desired layout.

Note: To add text next to picture, select layout with column.

1. Adding Facebook:
   • Drag & drop "Media" from main toolbar;
   • Choose Facebook composition;
   • Write "Facebook post URL or ID" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Start time:

     Write start time when your video will start to play in right toolbar.

1. Adding Bing maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Bing maps composition;
   • Write "Coordinates or address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map type:

     Choose map type in right toolbar.

The problem may occur when you are using field Form will be sent from this Email in form configuration in builder. For example you use address in this field example@mysite.com. Then mails may not be received on your email account due to the fact that domain mysite.com does not have DNS record of type SPF (for more details please see https://en.wikipedia.org/wiki/Sender_Policy_Framework). Due to this mails can be blocked by mail servers. If you are an owner of domain "mysite.com" you need to add SPF record in DNS configuration of your domain.

When you do not have field "Form will be sent from this Email" filled in then the address no-reply@mysite.com is used (where "mysite.com" is replaced with your website domain name). In this case the reason of not receiving mails is the same as described above.

1. Drag & drop "Commerce" from main toolbar;
2. Choose Commerce composition;
3. Select "Store Cart" and select "Shipping Methods" in right toolbar;
4. Select "Add item";
5. Write "Item Name";
6. Select "Destination Zone" from dropdown list;
7. Select type "By subtotal" or "By weight";
8. Select "Add Range";
9. Write range value and add price;
10. Select to add additional range;
11. Write range value and set price to 0;
12. Write "Estimated Delivery Times (days).

Imported websites sometimes need additional adaptation for different devices.

1. Go to Page structure on the right side of your website builder;
2. Go through whole the structure and check all elements of horizontal and vertical layout type;
3. In the right toolbar select "Size", all elements should be with:
   • Specify "Width" preferably in "100%" or "auto";
   • "Height" is "auto";
   • All "Min" and "Max" checkboxes in Size section should be off;
4. Check elements for each page;
5. Click on the "Preview" to check the result.

The Site.pro website builder accessible only via your Hosting Panel or Site.pro account.

Some builder elements (e.g. "Store", "Store Cart", "Blog") may have their own built-in words and buttons with native words. Some values (e.g. "Add to Cart" or texts like "Price", "Category", etc) cannot be changed, and sometimes they are published in English language rather than the desired language.

The language of these words depend on website language. The website language is determined in 2 ways:

• When creating multilingual website (using country Flags element) — built-in words will be translated to a currently opened language on published website.
• When creating one language website (using no country Flags element) — language is determined by website builder language during publication.
  Note: Make sure you have builder is switched to needed language before publishing.

Builder plugin is a module for hosting control panel (cPanel, Plesk, etc.) which is installed on panel and displayed for end clients as an extra button among other buttons. The builder button can be customized with your own icon and title.

The builder plugin works as a gateway from panel to site builder. Plugin purpose is to retrieve all required information of client account from hosting control panel (using internal API) and pass it to site builder. The required information includes:

• client's FTP account data (username and password)
• client's hosting IP address (which is used as FTP host in builder during publication)
• client's domain
• client's account package (if supported by panel).

After plugin collects information it calls builder via API and pass information for it. Builder checks the license of your hosting server and determines whether to let you in or not. If the license is verified then builder API returns URL otherwise it returns error message. In case if plugin gets URL from builder it redirects the client by this URL to builder where client can construct his website. If the license verification fails then builder returns error message "License is required" meaning that the license could not be detected by API call and provided parameters (check how to fix this error).

The communication between builder plugin and builder is made via HTTP port 80 or 443 depending what protocol builder uses. In case if you use Cloud builder then 443 port is always used. If you use On-Premises builder then it depends on what protocol your builder is running on.

When the client opens builder for the first time then builder suggests to choose a template first before starting constructing website. During website construction all website data is saved in special ".dat" files in builder storage and all media files which client uploads are also stored in builder. Note that during website construction in builder no changes are made on client's hosting. Changes are applied only when client presses button "Publish" in builder toolbar — then builder generates real website files (consisting of .php, .js, .css and other files) and publishes them to client's hosting via FTP connection (see how publication works in more details).
When the client next time opens builder then builder finds his ".dat" files and loads them instead of offering to choose template anew. Note that when client opens builder then builder does not download client's current website files from hosting — builder has all website data in his own storage.

The identification of website in builder is made only by domain. It means that the client can have multiple websites in his account (addon domains, sub-domains) and construct websites in builder separately for all of them. If client's domain is renamed further then it also must be renamed in builder separately. Otherwise the client will be offered to choose template a new as if the website was opened for the first time.

If you have your own hosting control system for your customers and do not use predefined hosting control panel which we support then you can also use site builder by implementing your own plugin using builder API method to create session.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Background gallery composition;
   • Select gallery layout and click Background element editing button in right toolbar;
   • Click "Gallery Pictures" ;
   • Click "Add Pictures" to upload pictures;
   • Click "Size" in right toolbar;
   • Set gallery size or "Allow to adjust size automatically" in right toolbar.
2. Customising gallery:
   • Select gallery layout and click Background element editing button in right toolbar;
     • Gallery pictures:

       Click "Gallery Pictures" to edit pictures title, link, etc.;

     • Background:

       Click "Background colour" to choose background colour/opacity;

     • Border:

       Click "Border" to choose width, colour, etc.;

     • Gallery types:

       Change gallery typeand adjust available features for each type;

     • Captions:

       Select "Captions" tab. Set how to show picture caption, caption background colour, etc.;

     • Options:

       Select "Options" tab. Write anchor name, class name, etc.

1. Adding button:
   • Drag & drop "Button" from main toolbar;
   • Choose button composition.
2. Editing button:
   • Write button text in right toolbar.
   • Link:

     Select button and click URL in right toolbar. Write link properties and click "Apply".

   • Text font:

     Select button and click font in right toolbar. Adjust text font style, size, line height, align, letter spacing.

3. Customising button:
   • Default/Hover/Active settings:

     Set button default style, colour, background, border and shadow options in right toolbar.

   • Size:

     Set button size or "Allow to adjust size automatically" in right toolbar.

Premium and Enterprise plans have been combined and renamed into one plan and priced accordingly.
With the new plans we started counting only live websites and took away any limitations for servers/IPs.
Now you can install the builder on all your servers and VPSs.

• fits all Hosting provider server architectures and allows you install the product everywhere;
• makes reselling easier and more profitable;
• makes calculation clearer in terms of real profit.

For On-Premises brand only:
To create custom templates for your clients:

• Go to your license page: https://site.pro/My-Licenses/, click on "Manage";
• Install the builder: https://site.pro/Builder-installation-update/installation/889520/;
• Select "Custom templates" (on black toolbar);
• Follow templates’ creation instruction : https://site.pro/Add-ons-documentation/adding-custom-templates/;
• Save and apply the customized templates for your brand.

cPanel blocs connections coming from builder for incompatibility related issues. Try to enable "Broken Clients Compatibility" option in FTP configuration within WHM system. Please check if firewall doesn't block passive FTP ports when using together with SSL.

For Cloud brands only:
Check if you added "dot" at the end of builder domain in DNS record (it has to be not "builder.domain.com" but "builder.domain.com."). If you added it correctly try to wait for some time for a domain to propagate over the internet, it may take several hours.

* The process of adding CNAME record may vary depending on your domain registrar control panel, so you should better search for instructions on your domain registrar website on how to properly add DNS record for a subdomain.

• Make sure all Site.pro services settings are correct. Check if Website Builder is available to your customers and they can publish their websites.
• Check Your Builderisation Level: make sure you have completed all the points from our Marketing Kit.

• Your prices for Website Builder packages are too high.
  Solution: Check if customers can afford these costs: look at competitors offering in your country. Set the price lower: the average price for a website builder should be the same as the price for hosting or slightly less.
• You don't offer free Website Builder packages.
  Solution: Offer your customers a free Website Builder package. It will cost you nothing - check out information about free websites and how to activate them.

If you've forgotten your password, you can reset it by going through our Remind password process on our website.

To reset your password:

1. Go to Remind password and click "Remind password";
2. Enter your registered email address and select ''Send password". The link for password reset will be sent to the email address you provided;
3. Create new password;
4. As soon as you've created new password, it's active.

1. Adding layout:
• Drag and drop layout from main toolbar;
• Choose layout composition;
• Add elements into your layout;
• If you have more than one layout you can add elements to each layout.
2. Customising layout:
• Position:

  Change elements position in layout. Choose from "Horizontal Layout", "Vertical Layout" or "Floating Block" in right toolbar.

• Alignment:

  Align elements in layout by selecting alignment for that layout in right toolbar.

• Background:

  Select layout and click background icon in right toolbar;
  Choose your background layout colour and opacity;
  Or image/video – opacity, position, etc.

• Dublicate:

  Add duplicate layouts by clicking on icon on layout you want dublicate and choose "Dublicate".

• Borders:

  Select layout and click border icon in right toolbar to add borders to layout and choose your width, style and colour.

• Size:

  Adjust layout size or "Allow to adjust size automatically" in right toolbar.

1. Adding languages:
   • Drag and drop "Languages" from main toolbar;
   • Choose languages customisation;
   • In popup, click "Add language";
   • Select the languages you needed, and click "Apply".
2. Editing languages:
   • Click on necessary language flag (e.g. English) to edit content (e.g. type text, menu, etc.);
   • Select another language (e.g. Chinese) and make changes to that language the same way.
3. Deleting languages:
• Select "Languages" element in the builder;
• On the right "Languages" toolbar hover the mouse cursor on the language that you want to remove;
• Click on the cross that appears on the right side from the language to remove it;
• To remove all languages select language in "Page structure" and press delete on your keyboard.
  Select "Delete all languages and all language items".
• Note: If languages were deleted only in website content, they will be only invisible but not fully deleted.

1. Adding Music Player:
   • Drag & drop "Media" from main toolbar;
   • Choose Music Player composition;
   • Click MP3 file(s) in right toolbar to upload file.
2. Customising music player:
   • Size:

     Adjust music player size or "Allow to adjust size automatically" in right toolbar.

   • Start music player when page is loaded:

     Choose if you want to "Start playing when page is loaded" in right toolbar.

1. Go to My Licenses page;
2. Click "Manage" button and select "Maps API" on left menu;
3. Write Daum maps API Key in "Daum maps" and click "Apply".

To add a Yandex metrika you have to:

1. Go to "Settings" (on the top of the builder);
2. Go to "SEO" and switch to "Analytics";
3. Paste the Yandex Metrika Tracking ID;
4. Click "Apply".

The common reason for that - is website domain renaming. Please check more information here.

There can be many reasons for this issue. One of the reasons may be in improper HTML code usage in the widget.

• Open browser developer toolbar (key F12);
• Switch to "Console" tab, check if there are red messages;
• If there are, then you should check and fix your script according to those messages.

If you need help in figuring it out, you may contact us by creating a ticket and describing the problem.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Slideshow gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar. Add pictures title, link, address and description to have gallery with slideshow.

   • Background:

     Select gallery and click background to choose background colour / opacity in right toolbar.

   • Thumbnails:

     Click thumbnails border to choose border width, colour and style in right toolbar.

   • Slideshow:

     Set picture change frequency and transition duration in right toolbar.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

Set size to all elements:

1. Select element you want resize;
2. Choose element's width measurement type from dropdown list in right toolbar:
   • Select "Min" to have a minimum width size.
   • Select "Max" to have a maximum width size.
3. Choose element's height measurement type from dropdown list in right toolbar:
   • Select "Min" to have a minimum height size.
   • Select "Max" to have a maximum height size.
4. Select "Allow to adjust size automatically" to have your element automaticaly sized.

It costs nothing for your customers.

All Resellers (Hosting Companies, Design Studios,...) can provide the website builder with the website import feature.

You can enable the website import function for specific builder plans on "Edit plans" tab inside your brand on your license page.

• Possibly you have a pretty old version of plugin installed on cPanel server. It does not include functionality of automatic adding FTP accounts if needed for publication. Update the plugin by instruction. This should fix the problem.
• Problem occurs when site builder cannot create FTP account when opening builder from cPanel. To fix this problem you need to ensure that you have not exceeded limit of FTP accounts in your cPanel account. Delete unused FTP accounts. There may be old FTP accounts left which were created by builder and not used anymore (they are of type "a1b2c3d4@yoursite.com"). As soon as you have space for at least one FTP account the website publication should work.
• Make sure that "FTP Manager" is enabled on WHM system for your customers. Without it publication may not always work.

PHP 5.6 or newer require a valid SSL certificate to connect. So the API call will fail if DA SSL cert is invalid. You can use PHP 5.5 to fix this problem or fix SSL of DirectAdmin host.

1. Set up tariff plans in your server panel (e.g. "Service Plan" in Plesk; "Package" in cPanel);
2. Go to "My Licenses", click to the "Manage" of the required brand;
3. On the "Edit Plans" tab, configure the required number of plans and their capabilities;
4. In the "Relate with these hosting plans" input field, enter the names of the tariff plans from your server panel. Double-check if you entered correct plan name(s);
5. Select the "Default" plan, it will be assigned to those users who do not belong to any of the other configured plans;
6. A plan for which "Relate with these hosting plans" is empty is ignored unless it is selected as "Default";
7. Click "Apply".

• We already know about this issue and are actively solving it;
• The issue will be resolved as soon as possible;
• We select the best suppliers (Google, Amazon, etc.), they give a 99.5% uptime guarantee. This means that the service may be down ~9 hours per year;
• If our services are not available more than 9 hours per year, we will give you bonuses once, depending on the situation, or refund your money, depending on the time the services are unavailable.

1. Adding link:
   • Mark text to create link;
   • Press icon;
   • Select one of the link setting options;
   • Select link opening options;
   • Write "Link Title";
   • Click "Apply".
2. Customising link:
   • Go to "Settings" at top right corner of builder, select "Styles" – "Links";
   • Click to select link text colour and customise text;
   • Click to select link hover colour and customise hover text.

1. Adding Spotify player:
   • Drag & drop "Media" from main toolbar;
   • Choose Spotify player composition;
   • Write "Spotify Link or URL" in right toolbar.
2. Customising player:
   • Size:

     Adjust player size or "Allow to adjust size automatically" in right toolbar.

1. Adding Baidu maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Baidu maps composition;
   • Write "Coordinates or address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map theme and type:

     Choose map type in right toolbar.

   • Options:

     Choose options that you would like to show or allow in right toolbar.

1. Select your store element and click "Check orders" in right toolbar;
2. Select "Filter" dropdown menu to see particular type of order;
3. See how to change order status.

To add a Google search console you have to:

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and switch to "Analytics";
3. Paste the Google Search Console Verification Code;
4. Click "Apply".

The number of the pages that can be imported is up to 20 pages. To increase the number of the pages allowed to import for limited time – contact us by leaving a ticket in our support system.

The publication process consists of the following steps:

• Builder generates final site files and tries to publish only those which were modified after previous publication.
• After publication of changes builder tries to call script on published site and check in this way whether all required site files exist on the hosting.
• If (2) ends with "false" response (that is eventually not all files exist on hosting) then builder re-publishes all site files.

Sometimes builder stuck on step (2) (or takes much time — 1-2 minutes) since connection to the end site can be problematic. Sometimes firewall on hosting server blocks builder IP on port 80. Due to this connection hangs until timeout is reached and builder tries different IP to connect.
To avoid such problem make sure that builder IP is white listed on port 80 in hosting server firewall.

Benefits of website builder v4.

If you have websites created with website builder v3 and you have Cloud brands, these migration options are available for your customers' websites:

• (Recommended) We automatically migrate all your websites to website builder v4 (if there will be any concerns from your customers — please create a ticket and we will fix the issues (by the end of 2022));
• We manually migrate all your websites (1€ per website), check quality of migration and make slight changes (if needed).
• (Not recommended) You switch from Cloud brand to On-Premises and your clients will stay with website builder v3;
  Note: Since December 2021 Website builder v3 is EOL (end-of-life) and is no longer supported.

Note: From 2023 all Cloud brands v3 websites will be automatically migrated to v4.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose List gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar. Add pictures title, link, address and description.

   • Background:

     Select gallery and click background to choose background colour/opacity in right toolbar.

   • Thumbnails:

     Write thumbnails width, height and padding in right toolbar.

   • Slideshow:

     Set picture change frequency and transition duration in right toolbar.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

It costs nothing if website import quality meets your needs.
If you need a specific migration parser for specific website builder to achieve better migration quality, you should order this service for extra price.
Contact our sales team for additional information at sales@site.pro.

Make sure that you clicked "Apply" button in your On-Premises brand after builder installation. If you clicked it and builder is still throwing error "Authorization required" then take the following steps to fix it:

Method 1:

Check if API username and password which you entered during builder installation are correct.

• Open builder file "config.json" located in builder web root folder.
• Locate parameters "apiUsername" and "apiPassword".
• Make sure they are the same as specified in On-Premises brand.
• Fix them if needed (if password in the license contains symbols "/" please replace it with "\/" in "config.json" file) and save the file.
• Click "Recheck" button in On-Premises brand to see if the problem is gone.

Method 2:

If method 1 did not help then try this:

• Open file ".htaccess" located in builder web root folder.
• Comment line below:
  RewriteRule ^(.*)$ index.php [L,QSA]
  
• Uncomment line:
  #RewriteRule ^(.*)$ index.php?HTTP_AUTHORIZATION=%{HTTP:Authorization} [L,QSA]
• Save file.
• Open file "config.json".
• Add parameter "keepHtaccess": true somewhere in the middle and save the file.
• Click "Recheck" button in On-Premises brand to see if the problem is gone.

• your payment needs to be strongly above average;
• the additional conditions must be applied to both sides;

If you have unlinked domain and would like to link it to website:

1. Click next to domain that you want to link;
2. Click "Link";
3. Select website from dropdown list that you want to link domain with;
4. Click "Link".

Now you can click "Edit Website" and start creating your website.

1. Adding Menu:
   • Drag and drop Menu from main toolbar;
   • Choose Menu composition;
   • Click "New Menu Item":
     • Select type of menu item (e.g. "Page");
     • Enter "Name";
     • Select from dropdown list "Copy layout from" (e.g. Home);
     • (Optional) Select section that needs to be clear;
     • Click "Apply".
2. Customising Menu:
   • Select type of menu item:
     • Page on your website.
       Select page from dropdown list.
     • Web Address.
       Enter URL.
     • File from your Website.
       Click and select file from gallery or "Upload New File".
     • E-mail address.
       Enter e-mail address.
     • Phone Number.
       Enter phone number together with country code.
     • Popup.
       Select popup page from dropdown list or click to create "New Popup".
     • Empty.
       Leave the menu item empty.
   • Select additional options to "Open in a New Window", etc.
   • Submenu:

     Drag your created element to required location or on top of a menu element to create a submenu.

1. Adding Vimeo:
   • Drag & drop "Media" from main toolbar;
   • Choose Vimeo composition;
   • Write "Vimeo ID or URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Show user's portrait or title:

     Set to show the user's portrait and title on the video in right toolbar.

   • Autoplay:

     Select the video to play automatically on load in right toolbar.

   • Set video controls colour:

     Click to specify the colour of the video controls in right toolbar.

1. Select store and in right toolbar click "Edit products";
2. In "Discount (%)" field write the percentage of discount;
3. "Discounted Price" field appears and shows current product price.
4. If you have variants and want to add different discounts for variants:
   • Select store and in right toolbar click "Edit products";
   • Select variants at the top of window;
   • Add discounts to every different variant.

1. Use titles and subtitles on your pages:
   • Use headers to create better textual content;
   • Choose text and on top toolbar choose "Edit Text". Choose heading type;
   • Each page can have only one H1, it is title of your page;
   • H2 and H3 tags is for new sections and subsections;
   • Keyphrases should be included in heading.
2. Use alternative text for images:
   • Before uploading image change name of file to better represent image;
   • Space bar needs to be changed to hyphen in file name (e.g. "good-day.jpg");
   • Add image;
   • On right toolbar add "Alternative Text".
3. Add elements names:
   • Add element;
   • Scroll down to "Advanced" in right toolbar and add "Anchor name".
4. Add links:
   • Highlight text and press icon in main toolbar;
   • In "Link properties" choose type of link;
   • Click "Apply".
5. Multilingual content:
   • You can add multiple languages to your website;
   • Change "Alternative Text" for images in each language;
   • Change description for each language.

If the main domain of published website is changed then the domain should also be updated in builder to a new one. Otherwise builder will see the new domain as a new website and will offer to choose new template instead of loading an existing website.

To change the domain in builder take the steps below depending on your brand type:

For Cloud brand:
Contact us in support system by creating new ticket and provide us old and new domain names. Our team will update domain in site builder and the website will become editable again.

For On-Premises brand:
Use builder API to rename website in your site builder installation.

The publication process is the process which starts when the client presses button "Publish" in builder toolbar. The process can be divided into several parts which are executed one after another in specified order:

• saving draft — this step saves website draft — the same action which is triggered when pressing button "Save Draft". This step takes <1 second; when it completes the state "preparing..." is displayed;
• website generation — during this step builder generates final website files which will be published to client's hosting. They consist mostly of .php, .js, .css and different media files. During this step the state "building website..." is displayed;
• connection to hosting FTP server — this is the 1st step of deploying part. The builder tries to establish FTP connection with hosting server where it will publish website. The connection is made with 3 different IPs in specified order until it finally connects (when it connects with some of them it does not try the rest):
  • IP address which was passed by hosting control panel API to builder plugin when builder was opened (in case if "Custom (API)" is used then it is defined by parameter "apiUrl");
  • IP address of domain which was opened (in case if "Custom (API)" is used then it is defined by parameter "baseDomain" [or "domain" if "baseDomain" is not provided]);
  • remote IP address of server which made API call to builder during opening;
  During this step the state "connecting..." is displayed;
• logging to hosting FTP account — this is the 2nd step of deploying part. After successful connection to FTP server builder tries to log in with username and password of FTP account. Builder gets FTP data from builder plugin on hosting control panel (API) (in case if "Custom (API)" is used then FTP details are defined by parameters "username" and "password");
• files uploading — this is the 3rd step of deploying part. During this step website files are uploaded to hosting. Note that only changed files are uploaded from last publication. This is usually the longest part. It can take from few seconds to few minutes (depending on website size and connection speed between builder and hosting servers);
• verification — this is the 4th step of deploying part. After successfully uploaded website files (only changed) to hosting then builder makes verification whose purpose is to check if all required website files are on hosting and they are all correct. During this step builder connects to website hosting on port 80 or 443. The connection is made also with different IPs in the same order and same IPs as during builder connection to FTP server with one difference — firstly it tries IP address which could successful establish connection to FTP server. During this step the state "verifying..." is displayed;
• files re-uploading (full) (optional) — this step is taken only in the case if verification returned negative result, that is some website file on hosting was removed or changed since last publication. During files re-uploading the connection to FTP is made again as described in step (3). When the uploading ends then no second verification is made.

Note that practically all these steps are executed quite quickly and usually client does not see them all in publication process bar.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Masonry gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar and add pictures title, link, address and description.

   • Background:

     Select gallery and click background to choose background colour / opacity in right toolbar.

   • Thumbnails:

     Write thumbnails width, padding, align. Set animation effect and other configurations for default and hover.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

This may be caused by FTP server which accepts only SSL connections.

Only for On-Premises brand:

• Open file "config.json" located in your builder web root folder;
• Add parameter (or edit if it already exists) "useSecureFtp": true
• Save file;
• Check if publication works.

1. Adding new page:
   • Select settings at top of builder and "Pages";
   • Select "New Page";
   • Select page type;
   • Write page name;
   • Select from dropdown menu which page layout to copy;
   • (Optional) Select section that needs to be clear;
   • Click "Apply".
2. Customising new page:
   • Make page as home page, do not index or show popup when page is open;
   • Add SEO to your page:
     Title, description, etc.;
   • Add page background;
   • Add custom script.

1. Select text you would like to edit in the builder;
2. Click in rich text editor;
3. Click font to edit fonts;
4. Click "Add font", choose from the list or upload your font and click "Apply".

1. Adding Youku:
   • Drag & drop "Media" from main toolbar;
   • Choose Youku composition;
   • Write "Copy full youku video URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Autoplay:

     Select to autoplay in right toolbar.

The problem with Google Maps usually appears because you did not insert your API key into builder installation. To insert your API key please take the following steps:

• Create your API key in Google console here
• Enable the following APIs for your key:
  • Maps Elevation API
  • Maps JavaScript API
  • Places API
  • Geocoding API
• Add the value of your API key into Site.pro configuration:
  • open licenses page
  • expand your On-Premises brand
  • click on Maps API link
  • add your API key into field API Key of block Google Maps
  • click Apply button in Maps API dialog and Apply button in Brand dialog

Make sure that your used Google Maps API key in builder installation is authorized and not restricted to use for your builder domain. You may also try to use another API key to check if this solves the problem.

1. Select store and in right toolbar click "Invoices";
2. Select "API Keys" at top of the window;
3. Click "Add item" to create a new API key;
4. Write "Name" for your key and select "Enable";
5. Click "Show API documentation" to see base URL.

To add your robots.txt to your website:

1. Go to "Settings" (on the top of the builder) and select "Settings";
2. Select "robots.txt";
3. Press enable robots.txt;
4. Insert your script and click "Apply".

If the client ruined his website only in site builder whereas the published version is still correct, then inform us about it in the ticket and our team will restore client's website in the editor from published version.

If the client published ruined website to hosting, then the only way to restore the correct website version - is to restore account backup on used hosting control panel (cPanel, Plesk, etc..). After you get correct published website version then inform us about it in the ticket and our team will restore website in the editor.

For On-Premises brand only:
Provide us FTP or any other access to published website files, so that we could use them for website restoring in builder.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose map gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:
     Click pictures editing button in right toolbar and add pictures title, link, address and description.
     If picture has GPS coordinates data, map will recognise location automatically.
   • Google maps:
     Specify "Map center" by writing coordinates, address or setting marker and write "API Key" to set map location in right toolbar.
     Customise map's zoom level, theme, map type, marker type and set other map options.
   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

Choose one of two options

Option 1

• Select the On-Premises brand, in which case your website will be hosted on the servers of your hosting company;
• If you already have a Cloud brand you can migrate from Cloud to On-Premises.

Option 2

• Choose the Cloud brand location closest to your country;
• For countries with restrictions on the location of websites we have servers:
  in Kazakhstan (provider ТОО "Компания Hoster.KZ");
• If you have any questions regarding information security or hosting restrictions in your country, please submit a ticket in our support system.

1. Adding Aparat:
   • Drag & drop "Media" from main toolbar;
   • Choose Aparat composition;
   • Write "Aparat ID or URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Start time:

     Set video start time in right toolbar.

• If you need product's price in the store to be displayed in brutto, taxes should be left 0;
• If you need product's price - in netto, add the taxes.

Note: .htaccess is a server configuration file and should be used with utmost care. Read more about .htaccess.

To add your hypertext access to your website:

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and swithch to "Custom .htaccess";
3. Press "Enable .htaccess";
4. Insert your script and click "Apply".

All published websites require active license on Site.pro. Each published website periodically makes request to Site.pro service (or On-Premises builder) to validate the license. When the license validation fails, then the website is blocked and message "Website is temporary unavailable" appears. Below are specified common reasons why it happens.

• Your license has expired.
  Fix: In this case you need to extend your license by making a payment.
• Your license exceeds live websites count.
  Fix: In this case you need to extend your license by choosing a bigger package and making a payment.
Other reasons:
• You had the website manually blocked per statistics page or per Site.pro API. You can find out whether the website is blocked by going on Statistics page "Domains" tab and checking the state of the website from the right (for blocked state it will show green button "Blocked") or by calling Site.pro API.
  Fix: In this case you may just make opposite action by unblocking the website per statistics page by clicking green button "Blocked" or per Site.pro API if you need that website working.
• The published website is hosted on IP address which is not added on your Site.pro account. The license searching during validation is made by website IP address, and if the IP address is missing in your Site.pro account then the license is not found and the website gets blocked. Note that after some time Site.pro service automatically adds missing IPs into your account and after the website next time validates the license it will start working.
  Fix: To fix this issue instantly, you need to add website IP address manually to your Site.pro account into the brand and then call instant website license re-validation.
• The website was migrated from one builder to another (it can be even among different Site.pro accounts, for example if the customer is migrated from one hosting to another). If the website was migrated from On-Premises to Cloud or from On-Premises to On-Premises, then in this case the published website will still has info about previous builder it used and will keep calling it for license validation what is wrong.
  Fix: Just open website in builder and re-publish the website so that it gets fresh builder info. After that call instant website license re-validation

Instant website license re-validation:

Usually published website makes license validation request once per day (or rarer if the website is working). To force website license re-validation you need to take the following steps:

• remove file "data.json" from published website located in folder "sitepro";
• open website in a new browser session (e.g. in incognito tab).

For Cloud brand: Unfortunately the limit of restorable backup files cannot be changed if you use premium brand. For backup file restoration which exceeds builder limit please create ticket on tickets page and specify us website domain and external link to backup file which you want to restore. Our team will restore it and we will notify you.

For On-Premises brand: The builder limit parameter directly depends on PHP parameters post_max_size and upload_max_filesize on server where builder is installed. So the limit is a smaller value of these 2 parameters. Just update values of these parameters in PHP settings and the limit in builder will automatically change.

Important! If you have your on-premises builder domain configured with CloudFlare (or use different proxy service), then specified PHP parameters must also be raised in that service (by default it uses 128M).

Please try to enable PHP extension "exif" and try to upload .png image again.

"No fonts available at the moment" message is shown only in case when google fonts API responds with an error to builder requests and there is no cached version of a previous good response.

There are two possible conditions depending on your situation.

If you have googleFontsApiKey entered in your builder config.json.

Please make sure that:

• googleFontsApiKey entered in builder config.json is correct
• the key permissions allow using it from builder server IP
• the key may be used with google fonts API.

You have google maps API key configured and no google fonts API key.

In that case builder will use google maps API key for google fonts. Please make sure that:

• the google maps API key permissions allow using it from builder server IP
• the key may be used with google fonts API.

• Unpublished websites;
• Offline websites (websites with fatal errors, without DNS records, etc.);
• Websites which were replaced with another website (built using a different software).

• Click "Page Structure" at the top of right toolbar;
• You can see what layouts and elements "Header", "Body" and "Footer" have.
• Select element and drag and drop it to where you want to move it (e.g. select layout and drag and drop it in footer).

1. Login to Site.pro and go to My Licenses;
2. Click "Manage" button next to your brand;
3. Select "Configuration";
4. Select "Force local copy of fonts on published website (applies to new websites)".
   Custom fonts will be served on published website.
5. Or select "Force local copy of fonts in builder".
   Custom fonts will be served on builder server.

1. Adding Rutube:
   • Drag & drop "Media" from main toolbar;
   • Choose Rutube composition;
   • Write "Rutube ID or URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

For On-Premises brand only:

To insert Bing maps to the site builder you have to do the following steps:

• Insert "bingMapsApiKey" line anywhere in config.json (except inside "db" property). Ex. "bingMapsApiKey": "Your API key here";
• Get bingMapsApiKey from here ;
• You should add your domains to the list of allowed domains to use this API key. You can do it by pressing „Restrict key“ in „API key created“ pop-up.

• Go to Page structure on the right side of your website builder;
• Сlick on the "Shopping Cart";
• In right toolbar select "Payment Gateways";
• Select payment gateway and select "Enabled" on top of window;
• Fill in the payment information and click "Apply".

This error is usually thrown in the case if you install Site.pro plugin on your server but either:

• do not have Site.pro license - you need to add and purchase Site.pro license on "My Licenses" page;
• do not have IP of your server added into the license - go to "My Licenses" page, click on "Edit IP" button on your brand and add IP address of your server where you have plugin installed.

If you want to run builder domain under HTTPS protocol you need to do the following steps:

For Cloud brand:
Open licenses page, expand your Cloud brand and click button "Add SSL". Wait until the process is finished, and then site builder will start working with HTTPS protocol having a valid SSL certificate.

For On-Premises brand:.

• Open your On-Premises brand and change builder domain by adding "https://" at the beginning of it (e.x. "builder.yourdomain.com" -> "https://builder.yourdomain.com");
• Open file "config.json" in your builder web root directory and update parameter "siteProApiUrl" by changing "http://" part to "https://";
• Go to Site.pro licenses page, open On-Premises brand and click "Apply" button.

All images used in templates are CC0 licensed. You can read more here.

In order to migrate from On-Premises builder (brand) to Cloud brand you need to take the following steps:

• Un-install current builder plugin from hosting panel(s). You can notify your clients about temporary builder disabling before plugin un-installation. The whole process can take up to 1 day (we migrate data only on business days!);
• Create Cloud brand in Site.pro account;
• Choose desired cloud builder server in Cloud brand and setup builder domain. Configure DNS settings for chosen builder domain so that it pointed to specified cloud builder server;
• Archive folder data which is located in web root folder of On-Premises builder installation ("tar.gz" or "zip");
• Contact us in the ticket and send us link to archived zip folder;
• Wait for our response in the ticket when we restore archived data in chosen cloud builder server;
• Install builder plugin on hosting panel(s) using installation guide link from Cloud brand.

We recommend you to create ticket before you start doing specified steps. It would be useful for us to know the size of "data" folder so that we better knew how much time data restoring can take.

If you migrate one or more websites/accounts to another server then some changes might be needed in builder for a successful migration.
There can be some cases when actions might be required. Note. Use these recommendations only if domains of websites are not changed.

• Website/account is moved from one server to another where both servers use the same builder brands. In this case no actions are required.
• Website/account is moved from one server to another and servers use different builder brands. In this case action is required before website migration. Note that it does not depend on who belongs server where website is about to be migrated - whether it belongs to you or to another hosting company. You will need to migrate website from old builder (used on old server) to new builder (used on new server):
  • Open builder for migrating website on old Hosting Panel. Hover on Publish icon and press "Backup/Restore" item;
  • Download backup;
  • Migrate website/account;
  • Open builder for migrated website on new Hosting Panel. Select Backup/Restore, restore it;
  • Publish the website.

Mass website/account migration
If you want to migrate many websites from one server to another at once and servers use different builder brands then please contact us in tickets and we will give you instructions.

1. If you haven't created a webiste:
   • Login to your Site.pro account and go to My Websites page;
   • Buy / connect your domain and click "Edit Website";
   • Choose "Import Any Website" template;
   • Write existing website's domain and click "Import".
2. If you have decide to import a website when you opened a builder:
   • Select "New / Reset" dropdown list at top of builder;
   • Select "Import" website;
   • Write existing website's domain and click "Yes, import website"
     Note: All components disappeare when template is changed.

Types of files that can be added to your website:

'jpg', 'jpeg', 'gif', 'png', 'svg', 'webp'

'ogg', 'mp4', 'mpeg', 'avi', 'flv', 'mkv', 'mov', 'webm'

'jpg', 'jpeg', 'gif', 'png', 'ico', 'svg'

'mp3', 'aac', 'wav', 'ra', 'midi', 'ram', 'wma', 'ogg', 'ape'

'pdf', 'docx', 'doc', 'xls', 'xlsx', 'rtf', 'ppt', 'pptx', 'odt', 'txt', 'csv', 'html', 'xml', 'js', 'yml', 'rar', 'zip', 'tar', 'gz', 'eps', 'cdr'

1. Adding VK:
   • Drag & drop "Media" from main toolbar;
   • Choose VK composition;
   • Write "Video embed code" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

If you see this message on published website it means that your used API key lacks some requirements on Google Console account.

In order to see details of the problem:

• Open Developer console in browser on your website page with Google map (usually key F12);
• Switch to tab "Console";
• Find a red error message from Google with problem details. Follow specified recommendations to fix the problem.

1. Adding Cash on Delivery with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Cash on Delivery and click "Enabled" on top of window to add to payment gateways;
   • Write Cash on Delivery message that you want your clients to see;
   • Click "Apply" to save the progress.
2. Customising Cash on Delivery with store module:
   • Send order confirmation:

     Select store cart and in right toolbar select "Contact Form" .
     Select e-mail settings and write "Form will be sent to this E-mail" and Form will be sent from this E-mail".

When website domain is changed then it is no longer opened in site builder. Most probably you will see initial page offering you to choose template. This happens due to the fact that website identification is made by website domain. If it is changed then site builder sees that website as new and offers you to choose template.
To get back your website and make it working under a new domain please follow recommendations from this page.

Benefits of website builder v4:

• 100% responsive website;
• New website builder features;
• High conversion to live websites;
• Live preview.

Note: Cusotmers have opportunity to switch back (if needed).
Possibly it will need one-time manual correction (~5 min).

Website Builder upgrade from v3 to v4:

• Open license page;
• Choose a Brand that you need to migrate;
• Click “Manage”;
• Choose “Customize builder”;
• In “New Builder Version (v4)” block – mark checkbox “Enabled”;
• If your builder version is (3.x.xxx) – please follow migration instructions to update to the new builder version (On-premise only).

Your customers will be able to implement migration from v3 to v4 in the website builder by themselves.

Mass Websites migration from v3 to v4:

• Open license page;
• Choose a Brand that you need to migrate;
• Click “Manage”;
• Choose “Mass migration”;
• Click on “Add Websites to queue“;
• Specify domains that you need to migrate;
• Click “Add”.

What options do Cloud brands have with website buider v3 after 2023?

The error occurs when you update builder domain field in On-Premises brand, especially protocol (from "http" to "https"). The plugin does not know about changes and still calls old builder domain which may not work or act properly.
To fix the problem just re-install plugin following installation guide in your brand (or direct link).

Go to "My Licenses" page and sign in.

If you don’t have a brand:

• Press add brand.
• Pick location and press save.
• Follow the steps below.

If you have a brand:

• Click the "Manage" button next to your domain.
• Select “Customize builder”.
• Choose required “User interface” and press edit style icon to choose your fonts and click apply.

Website builder complies with all GDPR rules.
Website builder do not collect cookies, except required.

1. Select a Layout and type of layout in right toolbar;
2. Select alignment of your elements in layout;
3. Select alignment for vertical layout, if horizontal layout and "Switch to vertical layout on smaller screens" is selected.

This issue is usually related to the fact that you have background image set for both layout element ("Vertical Layout" or "Horizontal Layout") and native background (option "Background"), and also, use Shape element as an extra background in that layout element (option "Background element").

You should use only one of these backgrounds either by:

• removing image from layout element native background;
• detaching Shape element as a background from that layout element.

1. Adding PayPal as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose PayPal composition;
   • Write "Email address to receive payments" in right toolbar.
2. Customising a single-order button:
   • Item description:

     Write "Item Name" in right toolbar.

   • Price:

     Write product price and currency in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

   • Shipping:

     Write "Shipping (Price)" in right toolbar.

3. Adding PayPal with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select PayPal and click "Enabled" on top of window to add to payment gateways;
   • Write PayPal "Email address to receive payments" to connect payment gateway to your PayPal account;
4. Customising Paypal with store module:
   • Style:

     Click Paypal and select "Style" to customise Paypal button.

5. Adding Paypal test mode:
   • Select Paypal "Test mode" in your payment gateways on right side of window;
   • Read Paypal how to turn on test mode.

If you get error "Can't find destination folder" during publication then it means that builder could not find folder on your hosting where to publish website files.

When using "Custom (API)" method:
To fix this error you need to review parameters which you pass to builder API when creating session for a customer. The parameter which is responsible for this error is uploadDir. Make sure that it has a value of relative directory on your hosting in respect to FTP account which you pass along with other parameters.
For example if the customer "A" on your server has web folder "/home/user_A/public_html" and FTP account (parameters "username", "password", "apiUrl") which you pass to builder API points to directory "/home/user_A" then the parameter "uploadDir" must have value "public_html".

When using pre-defined hosting panel (cPanel, Plesk, etc.):
The builder plugin on hosting control panel should automatically detect FTP account and customer's web folder where to publish website. However in rare cases API of hosting panels can return wrong FTP folder and as a result the publication ends with the error. In this case you may try to reset FTP account for the customer on your hosting control panel. If this does not help then open a ticket in support system and describe the problem - our technicians will suggest the solution individually.

For On-Premises brand only:
If you want to update PHP version for site builder please refer this page:
https://site.pro/docs/builder/#other/php_migration.

1. Save backup:
   • Open the builder with the initial domain using the "Edit website" button;
   • Select the "Publish" drop-down list and select "Backup / Restore";
   • Click "Download Backup" button.
2. Auto backup:
   • Go to "Publish" dropdown list and select "Backup / Restore" option;
   • Switch to the "Restore" tab and choose auto backup verstion to restore;
   • Auto backups are automatically saved every 5 minutes.
     The number of auto-backups per website is limited and it saves 50 copies by default.
     Only 50 newest copies are saved when the limit is reached.
3. Restore backup:
   • Go to "Publish" dropdown list and select "Backup / Restore" option;
   • Select "Restore" tab;
   • Click "Browse" and choose downloaded backup from your computer;
     Or "Choose auto backup version to restore"
   • Click "Restore".

1. Adding Stripe as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Stripe composition;
   • Write "API Key" and "Secret Key" in right toolbar.
2. Customising a single-order button:
   • Item description:

     Write "Item Name" and "Product description" in right toolbar.

   • Price:

     Write product price and currency in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

3. Adding Stripe with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Stripe and click "Enabled" on top of window to add to payment gateways;
   • Write Stripe "Publishable Key" and "Secret Key" and "Webhook Secret" to connect payment gateway to your Stripe account;
   Login to your Stripe account, Select "Developers" and see "API keys" and "Webhooks".
   Click Stripe to get webhook endpoint URL, write it in Stripe. Add event type "checkout.session.completed" for webhook endpoint.
4. Customising Stripe:
   • Style:

     Click Stripe and select "Style" to customise Stripe button.

These errors can be thrown during publication if nginx server is used for builder. Usually the reason of them is script timeout. Increase timeout for nginx script execution (parameter fastcgi_read_timeout), restart nginx server and check if error is gone.

If nginx server is used as proxy server for Apache then increasing these parameters in nginx configuration may help to solve the problem:
proxy_connect_timeout, proxy_send_timeout, proxy_read_timeout, send_timeout

1. Select element/layout you would like to copy;
2. Click in top right corner of the element;
3. Select copy and select layout in which you would to paste copied element/layout;
4. Click in top right corner of the layout and select paste;

1. Adding Expresspay as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Expresspay composition;
   • Write "Номер услуги" and "Ключ API" in right toolbar.
2. Customising a single-order button:
   • Item description:

     Write "Секретное слово" in right toolbar.

   • Price:

     Write product price and currency in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

   • Select from dropdown list "Способ оплаты" in right toolbar.
3. Adding Expresspay with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Expresspay and click "Enabled" on top of window to add to payment gateways;
   • Write Expresspay "Номер услуги", "Ключ API" and "Секретное слово" to connect payment gateway to your Expresspay account;
4. Customising Expresspay with store module:
   • Style:

     Click Expresspay and select "Style" to customise Expresspay button.

5. Adding Expresspay test mode:
   • Select Expresspay "Test mode" in your payment gateways/right toolbar;
   • Read more about Expresspay test mode and how to turn on test mode.

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and switch to "Pages";
3. Switch to the tab "Scripts";
4. Paste Google Tag Manager code in the "Before </head>" field;
5. Click "Apply".

Builder requires FTP passive mode enabled on your server to be able to publish websites.

1. Adding WM Button as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose WM Button composition;
   • Write "Purse ID" in right toolbar.
2. Customising a single-order button:
   • Item description:

     Write "Product description" in right toolbar.

   • Price:

     Write product price and currency in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

3. Adding WM Button with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select WM Button and click "Enabled" on top of window to add to payment gateways;
   • Write WM Button "Purse ID" to connect payment gateway to your WM Button account;
4. Customising WM Button with store module:
   • Style:

     Click WM Button and select "Style" to customise WM Button button.

1. Go to "Settings" (on the top of the builder);
2. Go to "SEO" and switch to "Analytics";
3. Insert "Google Analytics Tracking ID" and click "Apply".

• The problem may be caused by FTP server accepting only SSL connections.
  Only for Cloud brand:
  We can add your IP address to the exception list so that FTPS publication is applied. If you agree, please, let us know by creating ticket. As a temporary solution you can disable forced SSL connections on your server.
• The problem may be caused by FTP server using custom port (not the default one - 21).
  In this case contact us in the ticket and specify port used by your FTP server. We will configure it for your builder. Alternatively, you can configure it in your brand in "Configuration" section.

Please check builder files owner and group. If you extracted builder archive from SSH terminal being logged in as root then you need to chown files to a correct user and group.

1. Select element/layout you would like to duplicate;
2. Click in top right corner of the element;
3. Select duplicated element and drag it to section in which you would like it to appear.

1. Adding How to integrate as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose How to integrate composition;
   • Write "Merchant ID", "Public Key" and "Private Key" in right toolbar.
2. Customising a single-order button:
   • Item description:

     Write "Private Key" in right toolbar.

   • Price:

     Write product price and currency in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

3. Adding Braintree with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Braintree and click "Enabled" on top of window to add to payment gateways;
   • Write Braintree "Merchant ID", "Public Key" and "Private Key" to connect payment gateway to your Braintree account;
4. Customising Braintree with store module:
   • Style:

     Click Braintree and select "Style" to customise Braintree button.

5. Adding Braintree test mode:
   • Select Braintree "Test mode" in your payment gateways/right toolbar;
   • Read Braintree how to turn on test mode.

To add a Facebook pixel you have two options:

Option 1:

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and switch to "Analytics";
3. Paste the Facebook Pixel Tracking ID;
4. Click "Apply".

Option 2:

1. Go to "Settings" (on the top of the builder);
2. Go to "Pages" and switch to "Scripts";
3. Paste the Facebook pixel code in the "Before </head>" field;
4. Click "Apply".

The problem usually occurs due to firewall on your server which blocks connections from builder server on port 21.

For Cloud brand:
Allow connections from the following IPs on your server on ports 21, 80 and all ports which you have configured for passive FTP connections:
- 3.123.96.42
- 185.25.50.34
- 18.196.241.217
- 104.196.132.63
- 104.199.204.141
- 188.225.9.184
- 52.67.222.115
All these IPs can be used for builder opening.
To allow IPs in firewall please execute the following command:
iptables -I INPUT 1 -p tcp -s 3.123.96.42,185.25.50.34,18.196.241.217,104.196.132.63,104.199.204.141,188.225.9.184,52.67.222.115 -j ACCEPT
Note: the command can vary depending on firewall service you use on your server.

For everyone:
Another possible reason for this issue can be in the fact that you do not have any FTP service running on your hosting server. This can be checked by running service status:
service proftpd status
service pure-ftpd status
If none of them return active (green) status then you need to enable the one which you have on your server installed.
Note: On Cpanel server you can enable FTP service per WHM "FTP Server Selection" menu.

• If you are running builder under Apache server then most probably .htaccess in builder is not working. Check if apache module "mod_rewrite" is turned on.
  In case you are using nginx server then you need to additionally configure builder by this instruction (section "Configuration for builder");
• Make sure that builder domain is resolved to a correct IP address on your builder server;
• Make sure that you have correct value for API URL defined by parameter siteProApiUrl in builder configurational file ("config.json") located in builder installation root folder.

1. Select an element by clicking on it;
2. Choose "Advanced" category in right toolbar;
3. Write "Anchor name" (e.g. anchor)
   (Optional) Write "Class name" and "Name";
4. Select element you want to link to anchor:
   • For menu item:
     • Select "Edit Menu" in right toolbar;
     • Click on "New Menu Item";
     • Select "Link" and write "Name";
   • For image/button:
     • Click icon below "URL" in right toolbar;
   • For text:
     • Select text part you need to add anchor;
     • Click "Link" button in text editor;
5. Select "Page on your website";
6. Choose Anchor name from dropdown list;
7. Click on "Apply".

1. Select your store and click "Check orders" in right toolbar;
2. Click "Details" to see order details;
3. Click next to "Status";
4. Choose order status from dropdown menu.

When your website has been already imported to Site.pro, before Publish:

• Recheck SEO of each page. Check that Title, Description, Keywords, User friendly URL etc. field are filled;
• Recheck if main keywords appear in each page content. Use keyword variations and related terms on the page to avoid repeating the same phrases over and again.

When the SEO setup is done:

• Publish your website;
• As the website code changed, you should republish your website to Google console (Google take the imported website as completely new one).

NOTE: If the SEO Ranking won't change, please inform Site.pro support, our team member will analyse this issue and provide some tips to improve it.

• Builder cannot be accessed directly by URL, for example: http://builder.mysite.com. It can be opened only via public demo URL (which you can find you your brand) or via builder plugin installed on hosting panel;
• If in case of error URL of page contains part similar to "?login_hash=a1b2c3..." then it means that you have wrong builder plugin installed on your hosting or you installed it before builder installation. You need to delete it and install plugin anew using plugin installation guide link from On-Premises brand.

You can add animations on all elements on your website:

1. Click on element in builder that will have animations;
2. Select "Animation" section in right toolbar;
3. Select "Effect" type (e.g. Fade in, Bounce in, Zoom in) and edit its properties if needed:
• Direction;
• Duration;
• Delay;
• Loop.
4. Set effect on "Default" or/and on "Hover".

1. Adding LiqPay as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose LiqPay composition;
   • Write "Public key" and "Private key" in right toolbar.
2. Customising a single-order button:
   • Item description:

     Write Item Name in right toolbar.

   • Price:

     Write product price and currency in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

3. Adding LiqPay with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select LiqPay and click "Enabled" on top of window to add to payment gateways;
   • Write LiqPay "Public key" and "Private key" to connect payment gateway to your LiqPay account;
4. Customising LiqPay with store module:
   • Style:

     Click LiqPay to customise LiqPay button.

5. Adding LiqPay test mode:
   • Select LiqPay "Test mode" in your payment gateways/right toolbar;
   • Read LiqPay how to turn on test mode.

1. Websites built with Site.pro Website Builder usually get a high Google score
2. Your website's google score depends on your content:
• use images with optimal size;
• don't use a lot of third-party widgets.
3. Fill in the information for the search engine (SEO); 
4. To index your website in google search, we recommend you to connect your website to a Google Search Console and submit a sitemap;
5. To find a link to your sitemap:
• Go to "Settings" (on the top of the builder);
• Go to "Settings" and switch to "Analytics";
• See your link in "Sitemap URL"

Set text style for your website builder.

1. Select "Settings" and "Styles" at top right of the builder;
2. Select text style and select font, size, etc.;
3. Select "Links" and set link text colour and link hover;
4. Select "Advanced" to adjust aditional features.