FAQ

For Hosting Companies

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Error: "This website is protected from import"

Website Builder: Import

If you get this error while importing a website, it means the IP of the domain you imported is registered by another Site.pro user.
If you want to transfer your website created with Website Builder from one hosting company to another, follow these steps.

#kb3028

How many pages from a website I can import in my builder?

Website Builder: Import
The number of the pages that can be imported is up to 20 pages. To increase the number of the pages allowed to import for limited time – contact us by leaving a ticket in our support system.
#kb2828

Responsive websites after Import

Website Builder: Import

Imported websites sometimes need additional adaptation for different devices.

  • Go to Page structure on the right side of your website builder;
  • Go through whole the structure and check all elements of horizontal and vertical layout type;
  • In the right toolbar select "Size", all elements should be with:
    • Specify "Width" preferably in "100%" or "auto";
    • "Height" is "auto";
    • All "Min" and "Max" checkboxes in Size section should be off;
  • Check elements for each page;
  • Click on the preview to check the result.
#kb2316

Website import option returns a message "Ask administrator to enable this feature"

Website Builder: Import
1. Upgrade to 1000 live websites package for 190€/month (or to bigger packages).
2. Pass the Trusted partner validation on your license page by filling in the form;
#kb2308