Site.pro
  • Website Builder
    • Website Builder
    • Online Stores
    • Templates
    • Domains
    • Plugins
    • Languages
    • FAQ
    • Affiliate program
    • Examples
    • "For Web Design"
  • Prices
  • Website Import
  • For Resellers
    • White Label
    • Prices
    • Panels
    • How it Works
    • Free Websites
    • Marketing Kit
    • Mass Import
    • Our Partners
    • Free Website Builder
    • Documentation
    • "Shared Hosting Tips"
    • "Domainity"
    • FAQ
  • Contact Sales
  • faceLog In
    Sign In with Facebook Sign In with Google
    or
    Remind password
    A new password will be sent to the specified e-mail address.
    Return to login form
  • inputRegister
    Sign Up with Facebook
    Sign Up with Google
    or
  • $
    • USD — $
    • EUR — €
    • GBP — £
    • BRL — R$
    • PLN — zł
    • INR — ₹
    • TRY — TL
    • AUD — A$
    • CAD — C$
    • CZK — Kč
    • DKK — kr
    • HKD — HK$
    • HUF — Ft
    • ILS — ₪
    • JPY — 円
    • MXN — Mex$
    • NOK — kr
    • NZD — NZ$
    • PHP — ₱
    • RUB — ₽
    • SGD — S$
    • SEK — kr
    • CHF — Fr
    • TWD — NT$
    • THB — ฿
    • CNY — ¥
    • RSD — din
    • BGN — лв.
    • RON — Lei
    • HRK — kn
    • ZAR — R
    • BYN — p.
    • UAH — ₴
    • KZT — ₸
    • CLP — CH$
  • English
    • العربية
    • Azərbaycan
    • Bahasa Indonesia
    • Bahasa Malaysia
    • Беларуская
    • Български
    • Bosanski
    • Castellano
    • Čeština
    • Dansk
    • Deutsch
    • Eesti
    • Ελληνικά
    • English
    • Español
    • 繁體
    • فارسی
    • Français
    • Հայերեն
    • हिन्दी
    • Hrvatski
    • Italiano
    • עברית
    • 简体
    • ქართული
    • Қазақ
    • Latviešu
    • Lietuvių
    • Magyar
    • Nederlands
    • 日本語
    • Norsk
    • O'zbek
    • ภาษาไทย
    • ភាសាខ្មែរ
    • Polski
    • Português (BR)
    • Română
    • Русский
    • Schweizerdeutsch
    • Slovenčina
    • Slovenščina
    • Srpski
    • Suomi
    • Svenska
    • Tiếng Việt
    • Türkçe
    • Украї́нська
    • Wikang Tagalog
    • And additional 2 languages inside Site.pro website builder
  • Website Builder
    • Website BuilderEverybody can easily make a website, landing page or e-commerce.
    • Online StoresSell your goods or services anywhere on the website
    • Templates200+ Awesome Templates. Responsive Design
    • DomainsBuy domain. Connect Your Domain. Transfer Domain.
    • Plugins
    • Languages
    • FAQ
    • Affiliate program
    • Examples
    • "For Web Design"
  • Prices
  • Website Import
  • For ResellersWhite Label
    • White LabelThe most popular white label tool is ideal for reselling
    • PricesStart reselling. Pay for live websites. Free Websites
    • PanelsOne product for all platforms. Download plugin for your panel
    • How it WorksCloud or On-Premises. Recommendations for Builder Server
    • Free WebsitesUnlimited Quantity of Free Websites
    • Marketing KitUse White Label Marketing Kit To Increase Your Sales
    • Mass Import
    • Our Partners
    • Free Website Builder
    • Documentation
    • "Shared Hosting Tips"
    • "Domainity"
    • FAQ
  • Contact Sales

FAQ

Please use keywords in English only.
Profile (5)Payment Issues (5)Affiliate Program (4)Managing Website (7)Domains: Purchasing (6)Domains: Connecting (14)Domains: Mailboxes (4)Website Builder: Plugins (5)Website Builder: Website creation (13)Website Builder: Media (6)Website Builder: Text (5)Website Builder: Import (5)Website Builder: SEO (6)Website Builder: Social (1)Website Builder: Commerce (9)Website Builder: Maps (3)Website Builder: Forms (2)Website Builder: Errors (3)Web Design Studio (1)

Payment is pending

Payment Issues

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully - license starts working automatically.

#kb408

"Reference not found" error while paying via PayPal

Payment Issues
If you get "Reference not found" error while paying via PayPal, please disable all tracking protection extensions on your browser.
#kb1704

Subscription management

Payment Issues
  • When you buy a plan/domain the subscription is activated automatically (in most cases): My Websites;
  • If you don't have a subscription, you will be notified 7 and 3 days before the expiration date to the registration email;
  • To extend the plan you need to renew it manually.
#kb2988

Update credit card

Payment Issues
If you need to update credit card details - you just need to make a new payment using new credit card.
Old card details will be updated to the new one.
Unused time period of current license will be added.
#kb2924

Your payments are not accepted

Payment Issues

In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.).

Your bank should provide you all the details of why your transactions are not allowed.

#kb1712
© Site.pro Website Builder. United States, Washington. Terms of Service