FAQ

Site.pro uses these terms in FAQ's:

1. Main toolbar and elements;
2. Right toolbar;
3. Rich text editor;
4. Context toolbar;
5. Composition.

1. 0.2$/year — the cost of hosting a website on server with unlimited space;
2. 0.2$/year — the payment aggregator fee we pay for $1 transaction;
3. 0.2$/year — additional expenses;
4. No support – no 0.2$/mon cost of support per user;
5. 0.4$/year — Site.pro profit.

You have two options:

1. (Recommended) We suggest you an exchange offer up to x10 value of your spent money for other services, please choose one of the following options:
   • For (sub)domain;
   • To upgrade your plan.
2. You can get a refund in 1 working day;

Please create a ticket and inform us about your decision.

Yes, of course. These are the benefits:

Free website builder for learning:

If you are a law enforcement authority and you want to get information of interest associated with the legal infringement ― you should submit a formal request by the email support@site.pro.

If you've forgotten your password, you can reset it by going through our Remind password process on our website.

To reset your password:

1. Go to Remind password and click "Remind password";
2. Enter your registered email address and select ''Send password". The link for password reset will be sent to the email address you provided;
3. Create new password;
4. As soon as you've created new password, it's active.

• We already know about this issue and are actively solving it;
• The issue will be resolved as soon as possible;
• We select the best suppliers (Google, Amazon, etc.), they give a 99.5% uptime guarantee. This means that the service may be down ~9 hours per year;
• If our services are not available more than 9 hours per year, we will give you bonuses once, depending on the situation, or refund your money, depending on the time the services are unavailable.

If you are a client of your Hosting Provider and have an issue with Site.pro website builder, please, inform your Hosting Provider about it. According to Site.pro Term of Services our team does not provide 2nd level support. Your Hosting Provider will help you with website builder issues.