FAQ

• Your website is hosted on one of our servers that are closest to you;
• For countries with restrictions on the location of websites we have servers:
  in Kazakhstan (provider ТОО "Компания Hoster.KZ");
• If you have any questions regarding information security or hosting restrictions in your country, please submit a ticket in our support system.

If you are a law enforcement authority and you want to get information of interest associated with the legal infringement ― you should submit a formal request by the email support@site.pro.

• We already know about this issue and are actively solving it;
• The issue will be resolved as soon as possible;
• We select the best suppliers (Google, Amazon, etc.), they give a 99.5% uptime guarantee. This means that the service may be down ~9 hours per year;
• If our services are not available more than 9 hours per year, we will give you bonuses once, depending on the situation, or refund your money, depending on the time the services are unavailable.

If you've forgotten your password, you can reset it by going through our Remind password process on our website.

To reset your password:

• Go to Remind password and click "Remind password";
• Enter your registered email address and select ''Send password". The link for password reset will be sent to the email address you provided;
• Create a new password;
• As soon as you've created a new password, it's active.

If you are a client of your Hosting Provider and have an issue with Site.pro site builder, please, inform your Hosting Provider about it. According to Site.pro Term of Services our team does not provide 2nd level support. Your Hosting Provider will help you with site builder issues.