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أسئلة وأجوبة

Payment is pending

Payment Issues

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully - license starts working automatically.

How to get the “Trusted Partner” status

Payment Issues

Some advanced brand features are not available by default and marked with a message:
This feature is available for customers who have at least 5 paid IPs (or "Trusted Partner").
Currently, you have 3 options (select one of them) to unlock these features:
1. Purchase 5+ IPs for any license(s). Note that these IPs must be active all the period you want to use advanced brand features.
2. Make payment of 300 EUR (or equivalent amount in your currency) for any of license(s).
3. Pass the "Trusted partner" validation on your license page here. We will provide you with instructions on how you can get this status.

"Reference not found" error while paying via PayPal

Payment Issues
If you get "Reference not found" error while paying via PayPal, please disable all tracking protection extensions on your browser.

Your payments are not accepted

Payment Issues
In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.). Your bank should provide you all the details of why your transactions are not allowed.