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Terms of Service

Site.pro provides online website building and web hosting services to clients worldwide. Our responsibility is to protect each client and to provide the best services available. EACH VISITOR MUST READ AND AGREE TO OUR TERMS OF SERVICES. IF YOU DO NOT AGREE WITH IT, PLEASE, LEAVE THE SITE.PRO WEBSITE AND DISCONTINUE USE OF ANY SERVICES OFFERED IMMEDIATELY. All clients who use our services are subject to the following terms of service:

Indemnification Policy

You agree to use all services and facilities at your own risk, specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Site.pro be liable for any loss: either loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that he/she shall defend, indemnify, save and hold Site.pro harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Site.pro, its agents, its customers, officers and employees, that may arise or result from any service provided or performed, or agreed to be performed, or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Site.pro against liabilities arising out of: any injury, damage or loss to a person or property caused by any products sold or otherwise distributed in connection with any of Site.pro’s services. Site.pro reserves the right to intervene with any of the sites hosted on its Site.pro servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Site.pro’s server. Site.pro shall be the sole judge of what violates this Policy.

Site.pro customers and services:

Site.pro provide services to individuals and companies who are legally allowed to make contracts. We offer two types of services:

  • Website builder for Regular customers — allows registered costumers to create and update their websites. Online website builder offers Free and Premium(paid) services. Each visitor is allowed to test website builder prior to registration. Premium builder offers additional website building feature that may or may not be useful for the client.
  • Website builder for Hosting providers — allows registered hosting providers to use website builder services for their own clients. Website builder for hosting provider offers Free and Premium(paid) services. Premium builder includes features where hosting provider can customize website builder look including, but not limited to company logo, custom domain name and more. Free website builder version is not customizable and must be used as it is.

We reserve the right if necessary to decide, change or/and update Free and Premium builder‘s feature for Regular customers and Hosting providers on our own behalf.

Billing, Cancellation and Refund Policy

As a customer of Site.pro you agree to submit or supply a payment for the rendered services in advance, on the billing date set by Site.pro. By default these services will be billed on a recurring basis. To cancel billing subscription you must login to your account on Site.pro and cancel ordered service prior to billing date. Failed to do so you will be charged for the ordered service.

Cancellations and refunds

Site.pro allows each visitor to test website builder prior to registration and does not provide any refund for Regular customers and Hosting providers.
Users may cancel their account at any time. Users wishing to cancel the account have to contact Site.pro by email support@site.pro or login and create a ticket on the Helpdesk panel with a cancellation request. Such cancellation request will be revised by Site.pro staff members and then a final confirmation to cancel the account will be sent. Account cancellation will be processed only when the final confirmation from the user will be sent (initial cancellation request will not be held as a final confirmation under any circumstance for security reasons).
If a confirmation to cancel the account is not sent by the user, then the account cancellation will not be processed and the account will remain active. Any active subscriptions will be left intact.
After the account is canceled, no further billing on the account will be made. All files, settings and any other information related to the subscriber account will be removed from Site.pro servers.

For Affiliates
Affiliate gets 25% sales refund for each sale his client makes.
Site.Pro does not refund the sales percentage if:

  • The email of a customer and affiliate is the same
  • IP adress of a customer and affiliate is the same

Payment Methods

Site.pro uses Paypal payment processors. Clients may submit a payment with a valid credit or debit card or by using the balance of his/her Paypal account. Site.pro accepts payments from Verifed and from Unverified Paypal accounts, which generally means that the client may either use the funds on the credit / debit card attached to Paypal (verified paypal) or the balance on his PayPal account (Unverified) to submit the payment for the services provided by Site.pro. Please, keep in mind that prior to submitting a payment, the funds on your Unverified Paypal account have to be converted from any other currency to US dollar currency.

Fraudulent Payment Policy

If a payment on a client account is marked as fraudulent (such payments are reversed on the payment gateway), then Site.pro reserves the full right to stop any service provided to the client (including other accounts and other payments submitted by the same client) until the issues with the payment are solved. If the client refuses to solve issues with the payment which is marked as fraudulent, Site.pro reserves the full right to delete all accounts and stop payment subscriptions provided to the client without any refund for security reasons.

Late Payment Policy

All accounts are billed according to the dates they were first activated on. Premium Accounts for Regular user which are not renewed after the renewal date will be automatically changed to Free account. Premium account for Hosting provider which are not renewed after the renewal date will be automatically disabled. Clients will be allowed to use Premium services as soon as a new payment is reveived.

Account Access Policy

When a client registers any type of account user (Regular clients and Hosting providers) with Site.pro, the client will be held liable for the client identification information that is provided: a) Name and Surname of the Client b) Client Address c) Company details d) e-mail address. Site.pro will assume all of this information is provided correctly and may use this information to contact the client if such need arises. Some of the information on the account will be generated automatically (username, password, payment ID's). Client may access the account at any time if he has access to the initial e-mail account that he used to register the account on Site.pro. If the client claims that he has no access to the respectable e-mail account and that he has no way to recover the password set on the account, he will need to provide us with the last payment date and payment ID's on which the payments were made, as well as full client's name (name and surname), and full client's address set on the respectable account.
Client acknowledges and accepts this procedure and access policy and agrees not to bring any claim of a lawsuit against Site.pro arising out of this said policy and procedure. Site.pro will not be held liable for any damage or liability that may have arise out of the following policy and procedure.
In the event when there is more than one person claiming rights to the same account, Site.pro is not obligated to provide access to any of the parties, as information shared provides each party with the access to the respectable account following the Site.pro policy and procedures. Moreover, Site.pro is not obligated to solve any kind of similar disputes and may solely decide who to provide the access with. It has been done according to internal information and historical data that may have been collected about the user, based on the usage of the respectable account.

Confidentiality:

Site.pro will not share any of its client's personal information to any third parties that are not related to Site.pro. Some of the client's data may be forwarded on the following exceptions:

  • Site.pro will respond to court orders or other legal processes and may provide relevant information to relevant parties about the client on such a case, but will inform the end client about such process and will wait for a valid response from the end client before sending out the information to the respectable party. If the client owning the related account fails to respond in 15 days we will send out the information to the respectable party without the confirmation of the client.
  • Third Party Providers - some of the information will be sent to third-party providers such as Payment Gateways. Site.pro will solely choose which third-party providers to send client's information to. This depends on the services that will be offered by the third-party to Site.pro clients, however no client information will be sent to the third-parties not related to Site.pro services.
Site.pro shall not be responsible for any changes in services provided by a third-party provider, also will not be held liable for any damage or loss which may arise from service disruption provided by a third-party provider. Site.pro will show the highest interest to make sure that the services provided by a third-party are running smoothly and correctly. Site.Pro will also contact the third-party provider when changes or fixes are needed; however, the time needed for any fix or alteration will not be decided by Site.pro and Site.pro will not be held liable for any fixes or alterations to be performed on a product provided by a third-party in a definite time frame.

Usage Policy

Site.pro offers limited amount of resources for specific websites stored within Site.pro servers (disk drive space, bandwidth, domains per account, and others). This means that Site.pro will set a specific cap for these resources and client will be able to use these resources based on the service plan they have chosen. Site.pro reserves a right to change service plan limits and prices for this plan when needed.

Backups

Site.pro does not automatically generate backups for websites created and stored within Site.pro. Site.pro allows clients to create backups manually. Backup feature is accessed through each website builder. To protect information that was created with website builder, client must create backups regularly on his own behalf. Site.pro takes no responsibility for any loss of information that is stored within Site.pro.

Acceptable Use Policy

All services provided by Site.pro may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Internationl, European Union, United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The customer/visitor agrees to indemnify and hold harmless Site.pro and its employees from any claims resulting from the use of the service, which may damage or damages the Site.pro or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. If you think your site may violate our Terms Of Service, please ask us before signing up for an account so that we may determine if you can create website using Site.pro website builder. Site.pro reserves the right to determine what is and what is not acceptable for our services. Customer/visitor acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, customer/visitor agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Customer further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by customer/visitor for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Illegality in any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.
Any kind of abusive content found on websites hosted within Site.pro server should be reported to support@site.pro. Site.pro will handle any abuse report with the highest priority and interest. Site.pro will not be held liable for any damage or loss that may have arisen from content uploaded and used on customer‘s website hosted within Site.pro server. Client, who is the account owner, takes full responsibility of the whole account content and all actions that are performed on the respectable account. He/She also takes full responsibility for all the damages or losses that may arise from his/her account content or actions performed by scripts on his/her account.

Commercial Advertising and Spam E-mails

Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. SPAM /illegal content advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy. As such, any violation will result in immediate deactivation of services without refund. Server Abuse: Any attempts to undermine or cause harm to a server are strictly prohibited.

LIMITATION OF LIABILITY

Site.pro shall not be responsible for any claimed damages, including incidental and consequential damages which may arise from Site.pro services going off-line or being unavailable for any reason whatsoever. Furthermore, Site.pro shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from Site.pro servers. All damages shall be limited to the immediate termination of service. Violations of these Acceptable Uses Policies should be referred to support@site.pro. All complaints will be investigated promptly.

Do not use Site.pro services for initiation or reception of unreasonably high service flow which does not correspond to an average of regular maximum use of services for your personal needs.

DISCLAIMER

Site.pro intends to provide the best possible website builder tool to each of its clients. Site.pro shows the most interest to use the latest technologies and solutions to make the service provided to the end client the best possible. However, Site.pro cannot be held liable for any system downtime, crashes, or data loss that may happen on the servers. Also, Site.pro will not be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. If any terms or conditions are failed to be followed, the account in question may be automatically deactivated by Site.pro. Site.pro retains the right to change, modify or delete any or all of the above Terms, Policies, Guidelines, and Disclaimer with or without prior notification.

Privacy Policy

When you use Site.pro, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. We collect information which customers provide us during: Registration time (email, user name, password); Filling profile (company or private person details). We use the information we collect from our customers to inform about updates.

Support

Site.pro support team provides 1st level support only.