Website preview shows 404 Not Found or loads different page rather than homepage
You need to check if all user-friendly URLs are unique for all pages.
Publish works properly, but mydomain.com does not show my website
Please check - have you changed DNS (CNAME) records for your domain to
mydomain.com. CNAME eu.site.pro.
Google map error
Please check - have you inserted Google.com Maps API key to map's properties (right click on map in site builder). If you have more than one map on your page, you need to insert API key in all maps.
Create your API key here.
Form sending failed. (+ SMTP Enable)
In most cases this error appears due to the fact that the server cannot connect to SMTP server. Please refer this topic for more details.
Also you need to ensure that you specified correct SMTP data.
Made changes to Wide/Tablet/Mobile versions, but can‘t see any changes on preview
Please check if you turned Wide/Tablet/Mobile versions. If it‘s turned on and you still can‘t see any changes, please see following question below Website looks different in site builder and in browser. If problem still persists, submit a ticket.
Website looks different in site builder and in browser
Please be sure that you‘re checking the same version in site builder and browser. For example, if you‘re checking Mobile version, both site builder and browser should have Mobile menu button.
Can't change container width
Container width changes automatically for each Wide/Tablet/Mobile website versions.
Landing page layout
To change your website layout into Landing, click on Settings icon in website builder and mark Landing.
All my components (text, photos, buttons, etc.) disappeared when I changed template
Each template has its own default elements and each element is placed differently per template. So, after changing template, your created website will be lost.
New template is shown or website builder asks to choose template instead of showing my website
1. You accidentally pressed "Reset" or "Change template" button. Check if you have manual or automatic backup enabled. Hover on Publish icon and you will see "Backup/Restore" item;
2. You closed website builder without pressing "Save draft" after creating a website.
Always make sure you saved your website before closing browser tab. Also we advise to make website backup regularly.
Can't add new items in Wide/Tablet/Mobile website versions
Add or change elements you can in Desktop version only. Everything you add in Desktop, will appear in Wide/Tablet/Mobile versions. In mobile version you can do these actions:
1. Move the selected elements by using mouse or keyboard;
2. Change element size stretching elements edge;
3. Change font size. Font size you can change pressing on Settings icon-->Styles-->Advanced.