GYIK

1. Adding form:
   • Drag & drop "Form" from main toolbar;
   • Choose form composition.
2. Customising form:
   • Add simple fields:

     Select form and in right toolbar choose which simple fields to show.
     Select which fields are required.

   • Add options fields:

     Select form and in right toolbar choose option fields.
     Write question and options as seperate line and select which fields are required.

   • Add additional fields:

     Add additional fields message, attachments or checkboxes in right toolbar.

   • Submit button:

     Write submit button text.

   • URL after submit:

     Select URL after submit and write URL or select a page on your website.
     Select if required to "Open in a New Window".

   • Labels:

     Select "Label Style" from dropdown menu and "Label Column Width" in right toolbar.

   • Email settings:

     Write which email/emails form will be sent to and form will be sent from.
     Write email subject, form sent message.
     Set maximum size of attachements or set to "Submit to URL instead" to have your form data send to URL.

   • SMTP:
     Click "SMTP Enable" to enable SMTP in right toolbar.
     Write "SMTP Host" and "SMTP Port" in right toolbar.
     Select "SMTP Encryption" in right toolbar.
     Write "SMTP Username" and "SMTP Password" in right toolbar.
   • Google reCAPTCHA (v2):
     Write "Site key" and "Secret key" in right toolbar to add google reCAPTCHA.
   • Size:

     Set form size or "Allow to adjust size automatically" in right toolbar.

When you get this error when sending mail from your website then it usually means one of these:

• SMTP data is incorrect (double-check username and password, make sure that you specified correct host and port).
• Firewall on your hosting server blocks outgoing connections from specified SMTP host and/or port. Contact your hosting support and describe this problem to fix the issue.
• Specified SMTP host (in case if it is a domain — not IP) is not resolved on your hosting server or resolved to a wrong IP address. Contact your hosting support and describe this problem to fix the issue.

For more details on this issue please refer this page.

The problem may occur when you are using field Form will be sent from this Email in form configuration in builder. For example you use address in this field example@mysite.com. Then mails may not be received on your email account due to the fact that domain mysite.com does not have DNS record of type SPF (for more details please see https://en.wikipedia.org/wiki/Sender_Policy_Framework). Due to this mails can be blocked by mail servers. If you are an owner of domain "mysite.com" you need to add SPF record in DNS configuration of your domain.

When you do not have field "Form will be sent from this Email" filled in then the address no-reply@mysite.com is used (where "mysite.com" is replaced with your website domain name). In this case the reason of not receiving mails is the same as described above.