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Impor Website Apa Pun ke Builder Site.pro
Bagaimana cara membuat Apple.com dalam 5 menit (tutorial)
tonton video lengkap
Website responsif Anda yang pertama dalam beberapa menit

FAQ

Harap gunakan kata kunci hanya dalam bahasa Inggris.
Affiliate program (3)Mailboxes (2)Builder Issues (37)Domains (12)Website Issues (17)Payment Issues (4)

Enable SSL certificate for my website

Website Issues

If you want to run your site under secure protocol "https://[your-site].com" then two steps are required:
1. open site builder and re-publish your site with option "Publish Site with forced HTTPS" enabled (you can find this option in site Settings dialog)
2. request SSL certificate by creating a new ticket and informing us about it.

Note that SSL certificate is available only in "Business" and "Design Studio" plans (you can find more information on prices page).

#kb1720

Website shows an error "Website is temporary unavailable"

Website Issues
When a website asks for a valid license from Site.pro or your Enterprise server, the licensing system uses requesting website's IP (reported by a website server). Some times it can be different from the IP assigned to that website by hosting panel.
Reasons for this can be different:
- Cloudflare;
- Proxy;
- Network interface configuration (server has multiple IPs);
- Your enterprise builder and website are on the same server and websites domain configured to be visible through its internal IP.

Possible solutions:
1) make changes in the server configuration;
2) request for a new plan with unlimited number of IPs and add all IPs to your license.
#kb1728

Responsive websites after Import

Website Issues

Imported websites sometimes need additional adaptation for different devices.

Open site builder.

  1. Go to Page structure on the right side of your builder
  2. Go through whole the structure and check all elements of horizontal and vertical layout type
  3. All elements in Size section should be with:
    • Specify Width preferably in "100%" or "auto"
    • Height is "auto"
    • All Min and Max checkboxes in Size section should be off
  4. Check elements for each page
  5. Click on the preview to check the result
#kb2316

Transfer website content from one domain to another

Website Issues

To transfer builder content from one domain to another, you need:
Save backup:
1. Open your Websites;
2. Open the builder with the original domain using "Eddit Website" button;
3. Go to “Publish” button options and select "Backup/Restore” option;
4. Click "Download backup" button;
Restore backup:
1. Open the builder with the new domain using "Eddit Website" button;
2. Recover a copy with “Publish” button options by selecting the "Backup/Restore”;
3. Choose the restore option and Browse it from your computer;
4. Save/Publish.

#kb2524

Forced https

Website Issues

To publish Site with forced HTTPS:
You need to:
1. Open My Websites;
2. Open the builder using "Edit Website" button;
3. Go to "Settings" (on the top of the builder);
4. In "Site settings" put the tick ON by "Publish Site with forced HTTPS";
5. Click "Apply" button and republish your website;

#kb2528

Additional fonts on your website

Website Issues

To add additional fonts to your website:
You need to:
1. Open My Websites;
2. Open the builder using "Edit Website" button;
3. Double click on any text in the builder;
4. Go to Styles and click "Edit styles" (on the bottom of the list);
5. Go to Font and click "Edit fonts" (on the bottom of the list);
5. Click "Add font", choose from the list "Add" and click "Apply";

#kb2536

Connect Google Analytics with your website

Website Issues

To add Google Analytics:
You need to:
1. Open My Websites;
2. Open the builder using "Edit Website" button;
3. Go to "Settings" (on the top of the builder);
4. Go to "SEO" and switch to "Analytics";
5. Insert "Google Analytics Tracking ID" and click "Apply";

#kb2540

Adding video to your website

Website Issues

To insert video to the website you have several options:
Option 1 (insert Youtube/Vimeo/Youku player)
1. Select "Media" widget and choose Youtube/Vimeo/Youku player;
2. Insert the link of your Youtube/Vimeo/Youku video to the "URL or ID" field.
Option 2 (upload video from your computers, will be played as a background)
1. Select "Shape" widget and choose any shape option by clicking on it;
2. In the right toolbar's "Shape" tab select background by clicking on a pencil icon;
3. Choose Image/Video adding by clicking on a pencil icon;
4. Click "Upload New File", choose video, click open, and click "Select";
5. Video will be played with no sound.
Option 3 (upload video from your computer)
1. Select "Advanced" widget and choose "Custom Html";
2. In the right toolbar's "Custom Html" tab select HTML code by clicking on a pencil icon;
3. Insert this code:

<div style="position: absolute; width: 100%; height: 100%; top: 0; left: 0; background: #000; z-index: 1;"></div>
<video style="width: 100%; height: 100%; position: relative; z-index: 2;" src="VIDEO_FILE" controls>
Your browser does not support the video tag.
</video>
4. Select word "VIDEO_FILE" (without quotes), delete it, and choose your video file by clicking "Insert" button (on the top right corner);
5. Click "Upload New File", choose video, open, click "Select", and click "Apply" button;
6. Video will be played with a sound.
#kb2544

How to hide elements for different devices

Website Issues

Visibility options on different devices:
1. Select an element and choose "Visibility" (properties on the right toolbar);
2. Select a parent layout and choose the "Visibility" option for the device that you want to show/hide;
3.Turn the tick on/off depending on the action that you want to apply.

#kb2548

Element is visible in the builder but not visible in the preview

Website Issues

Element is visible in the builder but not visible in the preview:
Select an element and choose "Visibility" tab in the right toolbar;
If an element is not visible but should be you need to:
1.Turn the tick "ON" in the checkbox for the particular element for it to appear;
If it is still not appearing in the preview:
2. Find the element in Horizontal/Vertical (parental) layout and check for its "Visibility" option;
3.Turn the tick "ON" in the checkbox (for the layout) so its inner element would be also visible in the preview.

#kb2552

How to add/delete additional language

Website Issues

How to add/delete additional language:
To Add:
1.Select "Languages" widget and choose any language template;
2.In popup click "Add language" and choose the languages that are needed and click "Apply".
To Delete:
1. Select "Languages" element in the builder;
2. On the right "Languages" toolbar hover the mouse cursor on the language that you want to remove;
3. Click on the cross that appears on the right side from the language to remove it.

#kb2556

How to add a payment method to E-commerce

Website Issues
1. Select "Commerce" widget;
2. In the popup choose any Shopping Cart template by clicking on it;
3. In right toolbar "Store cart" tab click "More properties" button;
4. Put the tick "ON" in the checkbox for the payment method that you want to apply;
5. Fill in the payment information and click "Apply".
#kb2560

How to optimize my website for search engine (SEO)

Website Issues
Go to the "Settings" menu in the builder toolbar and click on the "SEO" item;
There you can specify:
1. "Title" (visible as a browser's tab name for every page); It is the most important for search engines.
2. "Description" is set to advise to a search engine what every page is about;
3. "Keywords" are still used by some search engines, but Google ignores them;
4. "User-friendly URL" is the optional field if you want to specify a custom URL path to a page. The default value is taken from the page name specified in the menu.
#kb2564

How to modify product type properties for your online store/shop

Website Issues
1. Сlick on any product in your online store/shop;
2. In the right toolbar's "Store" tab press "Edit products" button;
3. Go to "Item Type" dropdown list and choose "Edit" option by clicking on it;
4. Go through Lists Option dropdowns and choose "Edit" option by clicking on it;
5. You can Rename/Delete/Change options;
6. Click "Apply" button after all the needed changes.
#kb2576

How to add a popup window to the page

Website Issues
1. In your builder's top toolbar go to menu elements and click the "Edit" button;
2. Click on the "New Item" option;
3. Add Menu Item by filling out its information and choosing the "Popup" radio button;
4. Click on the "Apply" button;
5. Choose the page in the menu list where you want the popup to be shown; 6. Turn the checkbox ON for the "Show popup when page is opened" option;
7. Choose the popup from the dropdown list and click the "Apply" button.
#kb2588

How to download a file by clicking on the element

Website Issues
1. Select element that will be used to download a file (example: image, button, text);
2. Find the "URL" radio button in the right toolbar's first tab;
3. Click on the "Pencil" button by the "No link selected" option, you will see a "Link properties" popup;
4. Choose the "File from your Website" radio button and click on the "Pencil" button;
5. Click on the "Upload New File" – upload the necessary file, click the "Select" and after “Apply” button.
#kb2600

Show the particular products' category on the specific page

Website Issues
To categorize your products:
1. Open the necessary page where you want to show products’ category in site builder;
2. Add products catalog to the page;
3. Click on the product in your online store; 4. In the right toolbar's "Store" tab click on the "Edit products" button;
5. In the Properties popup go to the "Categories" dropdown list and choose the category that you want to apply for the particular product by clicking on it (categorize all your products);
(Add category if needed by using "Edit" button);
6. Click on the "Apply" button in Properties.
To show the particular products' category on the specific page:
1. In the right toolbar's "Listing" tab in the "Website Category" dropdown list choose the option on how you want your products to be categorized on the page.
#kb2604
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