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FAQ

Please use keywords in English only.

Unable to log in to cPanel

WHMCS

1. This error is usually thrown when no (or incorrect) username or password is specified in admin area for a customer in WHMCS. Username and password should be the same which customer uses to login to his cPanel account.

2. Another possible reason is a firewall on cPanel server which blocks connections of WHMCS server on port 2083 (even if WHMCS and cPanel is one server). To fix this problem whitelist IP of WHMCS on cPanel.

We recommend you to update builder plugin on WHMCS by documentation. It includes some features and many fixes. You can find more details on update here: https://marketplace.whmcs.com/product/1086.

#kb560

Bad URL

WHMCS

This error can be thrown when incorrect username or password is specified in admin area for a customer in WHMCS. Username and password should be the same which customer uses to login to his account in hosting panel.

We recommend you to update builder plugin on WHMCS by documentation. It includes some features and many fixes. You can find more details on update here: https://marketplace.whmcs.com/product/1086.

#kb600

Username or password of DirectAdmin panel user is incorrect

WHMCS

This error is usually thrown when no (or incorrect) username or password is specified in admin area for a customer in WHMCS. Username and password should be the same which customer uses to login to his DirectAdmin account.

#kb620

There is no admin output for this module

WHMCS

Yes, that is correct. The builder module does not have output in admin area therefore built-in WHMCS message "There is no admin output for this module" is displayed.
The module only adds button "Open Site Builder" (or "Open [your-builder-name]") in client area to each product details page of hosting type. Please log in to some WHMCS client, open details of some hosting service and you will see this button in the right side menu box.

#kb644