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FAQ

Para Provedores de Hospedagem

Use palavras-chave apenas em inglês.
Profile (4)Payment Issues (7)License (12)Brand: Cloud (4)Brand: On-Premises (15)Installation: Builder (9)Installation: Builder Plugin (5)Hosting/Billing panels: cPanel (8)Hosting/Billing panels: DirectAdmin (7)Hosting/Billing panels: ISPmanager (4)Hosting/Billing panels: Plesk (6)Hosting/Billing panels: WHMCS (4)Website Builder: Plugins (6)Website Builder: Website creation (15)Website Builder: Media (7)Website Builder: Text (6)Website Builder: Import (4)Website Builder: SEO (6)Website Builder: Social (1)Website Builder: Commerce (9)Website Builder: Maps (3)Website Builder: Forms (3)Website Builder: Errors (19)

Official requests

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If you are a law enforcement authority and you want to get information of interest associated with the legal infringement ― you should submit a formal request by the email support@site.pro.

#kb1572

One of the servers in your location isn't working

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  • We already know about this issue and are actively solving it;
  • The issue will be resolved as soon as possible;
  • We select the best suppliers (Google, Amazon, etc.), they give a 99.5% uptime guarantee. This means that the service may be down ~9 hours per year;
  • If our services are not available more than 9 hours per year, we will give you bonuses once, depending on the situation, or refund your money, depending on the time the services are unavailable.
#kb3004

Reset your password

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If you've forgotten your password, you can reset it by going through our Remind password process on our website.

To reset your password:

  • Go to Remind password and click "Remind password";
  • Enter your registered email address and select ''Send password". The link for password reset will be sent to the email address you provided;
  • Create a new password;
  • As soon as you've created a new password, it's active.
#kb2996

Why On-Premises

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Site.pro recommends On-Premises licence because of stability reason:

  • Website Builder is stored on your server (in your country) so it will never be affected:
    • by local or global internet shutdowns (e.g. Pakistan, Kazakhstan, Iran, Belarus),
    • blockages (e.g. China, South Korea),
    • data storage regulations (e.g. Russia, Europe, USA).
  • Prices are the same (for On-Premises and Cloud);
  • On-premises has additional features and much more customisation options.
#kb3404
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