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FAQ

Please use keywords in English only.

Enable SSL certificate for my website

Website Issues

If you want to run your site under secure protocol "https://[your-site].com" then two steps are required:
1. open site builder and re-publish your site with option "Publish Site with forced HTTPS" enabled (you can find this option in site Settings dialog)
2. request SSL certificate by creating a new ticket and informing us about it.

Note that SSL certificate is available only in "Business" and "Design Studio" plans (you can find more information on prices page).

#kb1720

Website shows an error "Website is temporary unavailable"

Website Issues
When a website asks for a valid license from Site.pro or your Enterprise server, the licensing system uses requesting website's IP (reported by a website server). Some times it can be different from the IP assigned to that website by hosting panel.
Reasons for this can be different:
- Cloudflare;
- Proxy;
- Network interface configuration (server has multiple IPs);
- Your enterprise builder and website are on the same server and websites domain configured to be visible through its internal IP.

Possible solutions:
1) make changes in the server configuration;
2) request for a new plan with unlimited number of IPs and add all IPs to your license.
#kb1728