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FAQ

Website preview shows 404 Not Found or loads different page rather than homepage

Builder Issues

You need to check if all user-friendly URLs are unique for all pages.

Publish works properly, but mydomain.com does not show my website

Builder Issues

Please check - have you changed DNS (CNAME) records for your domain to
mydomain.com. CNAME eu.site.pro.

Google map error

Builder Issues

Please check - have you inserted Google.com Maps API key to map's properties (right click on map in site builder). If you have more than one map on your page, you need to insert API key in all maps.
Create your API key here.

Form sending failed. (+ SMTP Enable)

Builder Issues

In most cases this error appears due to the fact that the server cannot connect to SMTP server. Please refer this topic for more details.
Also you need to ensure that you specified correct SMTP data.

Made changes to Wide/Tablet/Mobile versions, but can‘t see any changes on preview

Builder Issues

Please check if you turned Wide/Tablet/Mobile versions. If it‘s turned on and you still can‘t see any changes, be sure that you‘re checking the same version in site builder and browser. For example, if you‘re checking Mobile version, both site builder and browser should have Mobile menu button.

Website looks different in site builder and in browser

Builder Issues

1. If you have some custom files except files which are published from builder in your hosting web root folder then make sure that your files do not intersect with generated files. The intersection can be caused by equal file names in web root folder and "sitepro" folder. For example the website may not work properly if both files exist: [web-root]/js/main.js and [web-root]/sitepro/js/main.js. In this case you need to rename or move to another folder all equal files like [web-root]/js/main.js.

2. Please open file ".htaccess" located in web root folder of your website. Delete (or comment) all the content (if there is one) between lines "#### PERSISTENT CONTENT ####" and "#### PERSISTENT CONTENT END ####". After that reload website in browser and check whether the problem has gone.

3. Make sure that you are looking at the same version in site builder website and published website - that is maybe you see "Desktop" version in builder and "Wide" version in published website. Try resizing browser window with published website to see how it is changed (if other modes are enabled in builder).

Can't change container width

Builder Issues

Container width changes automatically for each Wide/Tablet/Mobile website versions.

Landing page layout

Builder Issues

To change your website layout into Landing, click on Settings icon in website builder and mark Landing.

All my components (text, photos, buttons, etc.) disappeared when I changed the template

Builder Issues

Each template has its own default elements and each element is placed differently per template. So, after changing template, your created website will be lost.

New template is shown or website builder asks to choose a template instead of showing my website

Builder Issues

1. You accidentally pressed "Reset" or "Change template" button. Check if you have manual or automatic backup enabled. Hover on Publish icon and you will see "Backup/Restore" item;
2. You closed the website builder without pressing "Save draft" after creating a website.
Always make sure you saved your website before closing the browser tab. Also we advise to make website backups regularly.

Can't add a new items in Wide/Tablet/Mobile website versions

Builder Issues

Add or change elements you can in Desktop version only. Everything you add in Desktop, will appear in Wide/Tablet/Mobile versions. In the mobile version you can do these actions:
1. Move the selected elements by using a mouse or a keyboard;
2. Change element size by stretching edges;
3. Change font size. Font size can be changed by pressing on Settings icon-->Styles-->Advanced.

Add files (ex.: .pdf, .docx, .xlsx, .mp3, .gif, etc.) to your website:

Builder Issues

1. Mark text which you make as .pdf link
2. Press the Link icon
3. Choose .pdf file from your Computer and upload it
4. Tick „Open in New Window“ if necessary.
In Styles-->Links - you can select the color of Link text and hover.

Free images used in Site.pro templates

Builder Issues

All images used in templates are CC0 licensed. You can read more here

Move website to another server

Builder Issues

1. Open builder via old Hosting Panel. Hover on Publish icon and press "Backup/Restore" item;
2. Download backup;
3. Open builder via new Hosting Panel. Select Backup/Restore, restore it;
4. Publish the website.

Bing map error

Builder Issues

Please check - have you inserted Bing Maps API key to map's properties (right click on map in site builder). If you have more than one map on your page, you need to insert API key in all maps.
Create your API key here.

Site.pro support team provides 1st level support

Builder Issues
If you are a client of your Hosting Provider and have an issue with Site.pro site builder, please, inform your Hosting Provider about it. According to Site.pro Term of Services our team does not provide 2nd level support. Your Hosting Provider will help you with site builder issues.

Can't find destination folder

Builder Issues

If this error is thrown during publication then it means that builder cannot open folder where the website is meant to be published (usually the folder is "public_html" but it can differ depending on hosting control panel).
To fix this error just make sure that you have web root folder in your home directory in file manager. If you are not sure what folder exactly you need to create (or check existence) then contact your hosting provider and provide this FAQ message.

Custom HTML widget does not work

Builder Issues

The problem may appear due to improper HTML code used in the widget. One of the common reasons is that non-HTML5 tags are used (like <gcse:search></gcse:search>). They should be replaced with valid HTML5 tags (like <div class="gcse-search"></div>).

"Server error" during Save or Publish

Builder Issues

To solve this problem please take the following steps:
1. Open builder in Chrome or Firefox browser
2. Open developer tools in browser (key F12)
3. Switch to "Network" tab
4. Click on "Save" button in builder
5. Click on appeared request line (it should begin with "?sess=")
6. Switch to "Response" tab
7. Copy text you see in this tab
8. Create ticket on site.pro and tell us about "server error" and paste copied text. Our developers will fix this problem.
9. Thank you and excuse us for inconvenience.

Error loading page. Try again later.

Builder Issues

To solve this problem please take the following steps:
1. Open builder in Chrome or Firefox browser
2. Open developer tools in browser (key F12)
3. Switch to "Network" tab
4. Click on "Save" button in builder
5. Click on appeared request line (it should begin with "?sess=")
6. Switch to "Response" tab
7. Copy text you see in this tab
8. Create ticket on site.pro and tell us about "error loading page" and paste copied text. Our developers will fix this problem.
9. Thank you and excuse us for inconvenience.

Payment is pending

Payment Issues

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully - license starts working automatically.