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FAQ

Website shows an error “Website is temporary unavailable”

Website Issues
When a website asks for a valid license from Site.pro or your Enterprise server, the licensing system uses requesting website's IP (reported by a website server). Some times it can be different from the IP assigned to that website by hosting panel.
Reasons for this can be different:
- Cloudflare;
- Proxy;
- Network interface configuration (server has multiple IPs);
- Your enterprise builder and website are on the same server and websites domain configured to be visible through its internal IP.

Possible solutions:
1) make changes in the server configuration;
2) request for a new plan with unlimited number of IPs and add all IPs to your license.

Blocking websites (for Trusted partners only)

Website Issues
You can block any website on your account Statistics page by pressing Block (red button).
When you press block button, status of the action appears (one of the following):
  • "Block pending"– the system is already executing your request to block the website. It might take less than 24 hours”.
  • "Blocked" - checking is finished, action completed.
  • "Active" - if we recognize your website as created with Site.pro builder and currently working online, status comes back to "Active" (blocking action will be reverted).
In some cases, (with old websites) you might be not allowed to block the website. A new email window will open up instead, where you should write us the details about the website you want to block. Site.pro team will investigate this case and proceed with this operation manually.