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Para Empresas de hospedagem

How to restore the website without a backup?

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For cases, when a backup is available please refer to this article.

The website is incorrect in website builder, while the published website is correct

Cloud If the website is incorrect in website builder while the published version is still correct, inform us about it by creating a ticket, and our team will restore the client's website in the editor from the published version.

On-Premises If the website is incorrect in website builder while the published version is still correct, please follow the instruction on how to restore the project from the published website.

Both website versions (in website builder and published) are incorrect

If the client published an incorrect website, the only way to restore the correct website version is to restore the account backup on the used hosting control panel (e.g., cPanel or Plesk).

  • Cloud After restoring the correct published website version, inform us about it by creating a ticket, and our team will restore the website in the website builder.
  • On-Premises Please provide us with FTP or any other access to published website files by creating a ticket so we can use them for website restoration in website builder.