When customers email support@site.pro to create a ticket for our technical team, a ticket is automatically generated. However, there is a known issue that prevents any attached files (such as screenshots or documents) from being properly displayed within the ticket system.

To guarantees we receive all the necessary details, including attachments and screenshots, we recommend creating a 'Support Ticket' directly through Site.pro. This method ensures that all your information is included and visible to our team, which helps us resolve your issue faster and more efficiently.