Site.pro
  • Website Builder
    • Website Builder
    • Online Stores
    • Plantillas
    • Dominios
    • Plugins
    • Languages
    • FAQ
    • Programa de afiliados
    • Ejemplos
    • "For Web Design"
  • Precios
  • Website Import
  • Para Resellers
    • White Label
    • Precios
    • Paneles
    • Cómo funciona
    • Sitios Gratis
    • Kit de Marketing
    • Mass Import
    • Nuestros Partners
    • Versión Gratis
    • Documentación
    • "Shared Hosting Tips"
    • "Domainity"
    • FAQ
  • Contact us
  • faceAcceder
    Registrarse con Facebook Registrarse con Google
    o
    Recordar contraseña
    Se enviará una nueva contraseña a la dirección de correo indicada.
    Volver al formulario de ingreso
  • inputRegistrarse
    Registrarse con Facebook
    Registrarse con Google
    o
  • $
    • USD — $
    • EUR — €
    • GBP — £
    • BRL — R$
    • PLN — zł
    • INR — ₹
    • TRY — TL
    • AUD — A$
    • CAD — C$
    • CZK — Kč
    • DKK — kr
    • HKD — HK$
    • HUF — Ft
    • ILS — ₪
    • JPY — 円
    • MXN — Mex$
    • NOK — kr
    • NZD — NZ$
    • PHP — ₱
    • RUB — ₽
    • SGD — S$
    • SEK — kr
    • CHF — Fr
    • TWD — NT$
    • THB — ฿
    • CNY — ¥
    • RSD — din
    • BGN — лв.
    • RON — Lei
    • HRK — kn
    • ZAR — R
    • BYN — p.
    • UAH — ₴
    • KZT — ₸
    • CLP — CH$
  • Castellano
    • العربية
    • Azərbaycan
    • Bahasa Indonesia
    • Bahasa Malaysia
    • Беларуская
    • Български
    • Bosanski
    • Castellano
    • Čeština
    • Dansk
    • Deutsch
    • Eesti
    • Ελληνικά
    • English
    • Español
    • 繁體
    • فارسی
    • Français
    • Հայերեն
    • हिन्दी
    • Hrvatski
    • Italiano
    • עברית
    • 简体
    • ქართული
    • Қазақ
    • Latviešu
    • Lietuvių
    • Magyar
    • Nederlands
    • 日本語
    • Norsk
    • O'zbek
    • ภาษาไทย
    • ភាសាខ្មែរ
    • Polski
    • Português (BR)
    • Română
    • Русский
    • Schweizerdeutsch
    • Slovenčina
    • Slovenščina
    • Srpski
    • Suomi
    • Svenska
    • Tiếng Việt
    • Türkçe
    • Украї́нська
    • Wikang Tagalog
    • Y 2 idiomas adicionales dentro del constructor de sitios Site.pro
  • Website Builder
    • Website BuilderEverybody can easily make a website, landing page or e-commerce.
    • Online StoresSell your goods or services anywhere on the website
    • Plantillas200+ plantillas. Responsive design
    • DominiosComprar dominio. Connect Your Domain. Transfer Domain.
    • Plugins
    • Languages
    • FAQ
    • Programa de afiliados
    • Ejemplos
    • "For Web Design"
  • Precios
  • Website Import
  • Para ResellersWhite Label
    • White LabelThe most popular white label tool is ideal for reselling.
    • PreciosStart reselling. Pay for live websites. Sitios Gratis
    • PanelesUn producto para todas las plataformas. Descargar plugin para tu panel
    • Cómo funcionaCloud or On-Premises. Recomendaciones para Servidor del Constructor
    • Sitios GratisIlimitados sitios web
    • Kit de MarketingUse White Label Marketing Kit To Increase Your Sales
    • Mass Import
    • Nuestros Partners
    • Versión Gratis
    • Documentación
    • "Shared Hosting Tips"
    • "Domainity"
    • FAQ
  • Contact us

FAQ

Para Hostings

Please use keywords in English only.
Profile (4)Payment Issues (8)License (13)Managing Website (1)Brand: Cloud (4)Brand: On-Premises (15)Installation: Builder (10)Installation: Builder Plugin (5)Hosting/Billing panels: cPanel (8)Hosting/Billing panels: DirectAdmin (7)Hosting/Billing panels: ISPmanager (4)Hosting/Billing panels: Plesk (6)Hosting/Billing panels: WHMCS (4)Website Builder: Plugins (6)Website Builder: Website creation (17)Website Builder: Media (7)Website Builder: Text (6)Website Builder: Import (4)Website Builder: SEO (16)Website Builder: Social (1)Website Builder: Commerce (10)Website Builder: Maps (3)Website Builder: Forms (3)Website Builder: Errors (19)

Payment is pending

Payment Issues

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully - license starts working automatically.

#kb408

Refund Policy, Billing, and Cancellations

Payment Issues
  • Cancellation of the services and refund are processed according to "Terms of Services";
  • In rare cases, manual cancelation and refund can be discussed with Site.pro management. The fee for case evaluation and document processing is €500. Contact our sales team for additional information at sales@site.pro
#kb3752

"Reference not found" error while paying via PayPal

Payment Issues
If you get "Reference not found" error while paying via PayPal, please disable all tracking protection extensions on your browser.
#kb1704

Your payments are not accepted

Payment Issues

In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.).

Your bank should provide you all the details of why your transactions are not allowed.

#kb1712

Premium / Enterprise no longer exists?

Payment Issues

Premium and Enterprise plans have been combined and renamed into one plan and priced accordingly.
With the new plans we started counting only live websites and took away any limitations for servers/IPs.
Now you can install the builder on all your servers and VPSs.

This new fair pricing:
  • fits all Hosting provider server architectures and allows you install the product everywhere;
  • makes reselling easier and more profitable;
  • makes calculation clearer in terms of real profit.
#kb1796

How much does the website import cost to my customers?

Payment Issues

It costs nothing for your customers.

All Resellers (Hosting Companies, Design Studios,...) can provide the website builder with the website import feature.

You can enable the website import function for specific builder plans on "Edit plans" tab inside your brand on your license page.

#kb2416

How much does the mass migration cost?

Payment Issues

It costs nothing if website import quality meets your needs.
If you need a specific migration parser for specific website builder to achieve better migration quality, you should order this service for extra price. Contact our sales team for additional information at sales@site.pro.

#kb2512

Update credit card

Payment Issues
If you need to update credit card details - you just need to make a new payment using new credit card.
Old card details will be updated to the new one.
Unused time period of current license will be added.
#kb2924
© Site.pro Website Builder. Estados Unidos, Washington. Terms of Service