FAQ

It means that we have no answer from the payment system yet. There could be no funds on your PayPal / Card or payment system is temporary not working. When the billing system charges you successfully — license starts working automatically.

1. Open My Websites;
2. Click on the settings icon next to the domain and select "Mail servers";
3. Select the mail service you're using;
4. Click "Save";
5. Go to your mail service and create mailboxes.

Site.pro uses these terms in FAQ's:

1. Main toolbar and elements;
2. Right toolbar;
3. Rich text editor;
4. Context toolbar;
5. Composition.

1. 0.2$/year — the cost of hosting a website on server with unlimited space;
2. 0.2$/year — the payment aggregator fee we pay for $1 transaction;
3. 0.2$/year — additional expenses;
4. No support – no 0.2$/mon cost of support per user;
5. 0.4$/year — Site.pro profit.

You have two options:

1. (Recommended) We suggest you an exchange offer up to x10 value of your spent money for other services, please choose one of the following options:
   • For (sub)domain;
   • To upgrade your plan.
2. You can get a refund in 1 working day;

Please create a ticket and inform us about your decision.

1. Go to My Websites page;
2. Click button "+Add domain" or "Activate website" (in case you see it) in the website block for which you want to add a domain;
3. Choose "Connect my existing domain" option;
4. Specify the domain name in the opened field and click "Add" button;
5. Go to domain control panel of your domain registrar;
6. Delegate the domain by changing it's Nameserver (NS) records to
   ns1.site.pro (required)
   ns2.site.pro (required)
   ns3.site.pro (optional)
   ns4.site.pro (optional)
7. Make sure to remove all other NS records.

Follow the instructions to change Nameserver (NS) records depending on your domain registrar:

• Bluehost
• Domain.com
• Dreamhost
• GoDaddy
• Google Domains
• HostGator
• Hover
• NameCheap
• Network Solutions

If you can't change Nameserver (NS) records – you may park your domain:

1. Go to My Websites page;
2. Expand "Edit website" dropdown list;
3. Copy real IP address of your Site.pro website;
4. Go to domain control panel of your domain registrar to update A records of your domain;
5. Replace <placeholder> to a real IP address of your Site.pro website:
   @  A  <IP of website>
   www  A  <IP of website>

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

Domain – name you give your website. A domain usually consists of two or three words separated by dots.
Each website must have at least one domain. Without the domain the website cannot be opened in the browser.

To buy a domain name for your website, select one of the options.

Option 1:

• Go to Domain purchase page and start typing a keyword or a phrase: our system will automatically check the availability of popular domain zones, and offer you the available ones.
• Click on the "Buy" button to place the domain into the shopping cart;
• Follow the steps in the shopping cart to complete the domain purchase.

Option 2:

• Go to My Websites;
• Select "Buy new domain".
  To buy additional domain for same websites, click "Add domain".
  To buy new domain for new website, click "Create New Website" button and select "Buy new domain".
• Start typing a keyword or a phrase: our system will automatically check the availability of popular domain zones, and offer you the available ones;
• Click on the "Buy" button to place the domain into the shopping cart;
• Follow the steps in the shopping cart to complete the domain purchase.

Please be informed that after domain registration you need to click on icon next to it, select "link"to make it as default (it will connect with your website).

As well, be aware that it may start working up to 24 hours (usually it takes ~ 15 min). If the domain does not start working within 24 hour please inform us by creating a support ticket.

1. Login to your Site.pro account - "My Websites";
2. Press the arrow next to "Edit Websites";
   You can see your domain IP and on which Server it is located.
   If needed you can change your website's server.

1. Login to your Site.pro account and go to My Websites page;
2. Buy /connect your domain and click "Edit Website";
3. Choose from templates available or create website from "Blank Template".

1. Adding text:
• Drag and drop "Text" from main toolbar;
• Choose text composition;
• Write your text.
2. Editing text:
• Select text and click "Edit Text" on context toolbar;
• Highlight text area you want to edit;
• Choose from options in rich text editor.
3. Customising text:
• Links:

  Highlight area where you want link to appear, in rich text editor click icon and fill in link properties.

• Adding anchor:

  Highlight area where you want anchor to appear, in rich text editor click icon and fill in anchor name.

To insert video to the website you have several options:

Option 1 (insert media player, e.g. Youtube):

Customising video:

• Size:

  Adjust video size or "Allow to adjust size automatically" in right toolbar.

Option 2 (upload video from your computers, will be played as a background):

• Select "Shape" widget and choose shape composition;
• Click background in right toolbar;
• Choose Image/Video and click ;
• Click "Upload New File", choose video, click open, and click "Select";
• Under the video choose the backgrounds video settings: opacity; start time and end time;
• Video will be played with no sound.

Option 3 (upload video from your computer)

• Select "Advanced" widget and choose "Custom Html";
• In the right toolbar's "Custom Html" tab select HTML code by clicking on a pencil icon;
• Insert this code:

  <video style="width: 100%; height: 100%; position: relative; z-index: 2;" src="VIDEO_FILE" controls>
      Your browser does not support the video tag.
  </video>

• Select word "VIDEO_FILE" (without quotes) and delete it;
• Click "Click to add file(s)" button in top right corner to choose your video file;
• Click "Upload New File", choose video, open, click "Select", and click "Apply" button;
• Video will be played with a sound.

1. Adding Google maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Google maps composition;
   • Write "Address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map theme and type:

     Choose map theme and map type in right toolbar.

   • Options:

     Choose options that you would like to show or allow in right toolbar.

1. Adding form:
   • Drag & drop "Form" from main toolbar;
   • Choose form composition.
2. Customising form:
   • Add simple fields:

     Select form and in right toolbar choose which simple fields to show.
     Select which fields are required.

   • Add options fields:

     Select form and in right toolbar choose option fields.
     Write question and options as seperate line and select which fields are required.

   • Add additional fields:

     Add additional fields message, attachments or checkboxes in right toolbar.

   • Submit button:

     Write submit button text.

   • URL after submit:

     Select URL after submit and write URL or select a page on your website.
     Select if required to "Open in a New Window".

   • Labels:

     Select "Label Style" from dropdown menu and "Label Column Width" in right toolbar.

   • Email settings:

     Write which email/emails form will be sent to and form will be sent from.
     Write email subject, form sent message.
     Set maximum size of attachements or set to "Submit to URL instead" to have your form data send to URL.

   • SMTP:
     Click "SMTP Enable" to enable SMTP in right toolbar.
     Write "SMTP Host" and "SMTP Port" in right toolbar.
     Select "SMTP Encryption" in right toolbar.
     Write "SMTP Username" and "SMTP Password" in right toolbar.
   • Google reCAPTCHA (v2):
     Write "Site key" and "Secret key" in right toolbar to add google reCAPTCHA.
   • Size:

     Set form size or "Allow to adjust size automatically" in right toolbar.

1. Adding comments:
   • Drag & drop "Social" from main toolbar;
   • Choose Facebook comments composition;
   • Write “URL” in right toolbar.
2. Customising comments:
   • Items shown:

     Write number of items shown in right toolbar.

   • Colour scheme:

     Choose light/dark colour scheme from dropdown list in right toolbar.

   • Comments sorting:

     Choose how to sort comments from dropdown list in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Facebook fans:
   • Drag & drop "Social" from main toolbar;
   • Choose fans composition;
   • Write “Page URL” in right toolbar.
2. Customising fans:
   • Cover photo:

     Set to show / hide cover photo in right toolbar.

   • Friends faces:

     Set to show / hide faces of friends in right toolbar.

   • Timeline:

     Set to show / hide page timeline in right toolbar.

   • Header:

     Set to have smaller / larger header in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Facebook Like:
   • Drag & drop "Social" from main toolbar;
   • Choose Like composition;
   • Write “URL to Like (required)” in right toolbar.
2. Customising Facebook Like:
   • Verb to display:

     Set to show verb "Like" or "Recommend" in right toolbar.

   • Layout style:

     Select layout style from dropdown list in right toolbar.

   • Colour scheme:

     Select colour scheme from dropdown list in right toolbar.

   • Friends faces:

     Set to show/hide faces of friends in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Share:
   • Drag & drop "Social" from main toolbar;
   • Choose share composition;
   • Choose from dropdown list icon size in right toolbar;
   • Choose which social media pages your page can be shared on in right toolbar.
2. Customising Share:
   • Profile ID:

     Write "Addthis.com" "Profile ID" to get statistics in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Vkontakte community pridėjimas:
   • Drag & drop "Social" from main toolbar;
   • Choose Vkontakte community composition;
   • Write “ID for Page or Group” in right toolbar.
2. Customising Vkontakte community:
   • Layout:

     Choose the layout for community in right toolbar.

   • Background, text and buttons colour:

     Click to set background text or buttons colour in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding "Vkontakte like":
   • Drag & drop "Social" from main toolbar;
   • Choose Vkontakte like composition;
   • Write "Group ID" in right toolbar.
2. Customising "Vkontakte like":
   • Button height:

     Choose button height from dropdown list in right toolbar.

   • Button name:

     Choose button name from dropdown list in right toolbar.

   • Button layout:

     Choose button layout in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Twitter:
   • Drag & drop "Social" from main toolbar;
   • Choose Twitter composition;
   • Write "Widget ID or profile URL" in right toolbar.
2. Customising Twitter:
   • Number of tweets:

     Write number of visible tweets in right toolbar.

   • Colour scheme:

     Choose light / dark colour scheme in right toolbar.

   • Other options:

     Choose to add header, footer, scrollbar, transparent background, borders in right toolbar.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Odnoklassniki:
   • Drag & drop "Social" from main toolbar;
   • Choose Odnoklassniki composition;
   • Write “Group ID” in right toolbar.
2. Customising Odnoklassniki:
   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Odnoklassniki share:
   • Drag & drop "Social" from main toolbar;
   • Choose "Odnoklassniki share" composition;
   • Write “URL” in right toolbar.
2. Customising share:
   • Size:

     Select size from dropdown list in right toolbar.

   • Style:

     Select style from dropdown list in right toolbar.

   • Counter position:

     Select counter position from dropdown list in right toolbar.

   • Text:

     Select text on button from dropdown list in right toolbar.

1. Adding Pinterest:
   • Drag & drop "Social" from main toolbar;
   • Choose Pinterest composition;
   • Select "Widget type" from dropdown list in right toolbar.
2. Customising Pinterest:
   • Save Button:

     Select "Button type" from dropdown list in right toolbar and select icon type.
     Write “Image source URL” and "Image URL".
     Write "Description", select "Show pin count" and "Language" from dropdown list.

   • Follow:

     Write “Pinterest user URL” and "Full name" in right toolbar.

   • Pin:

     Write “Pin URL” in right toolbar. Select "Pin size" from dropdown list.
     Select to "Hide description".

   • Board:

     Write “Pinterest board URL” in right toolbar. Set board height, width and width of images.

   • Profile:

     Write “Pinterest user profile URL” in right toolbar. Set profile height, width and width of images.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Instagram:
   • Drag & drop "Social" from main toolbar;
   • Choose instagram post composition;
   • Write “Instagram post ID or URL” in right toolbar.
2. Customising Instagram:
   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Instagram:
   • Drag & drop "Social" from main toolbar;
   • Choose “Telegram post” post composition;
   • Write “Link to Telegram post” in right toolbar.
2. Customising Instagram:
   • Author Photo:

     Select author photo from dropdown list in right toolbar.

   • Select “Dark theme” to make your widget dark.
   • Accent colour:

     Click and select accent colour.

   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Different customer experience:
1. 1-click-purchase;
2. Catalogue with Inquiry form;
3. Full E-commerce with Cart.
2. Product Management:
• Products (images, SKU, price, etc.);
• Categories (for menu and filters);
• Item Types (e.g. phones, monitors, etc.);
• Product variations (e.g. colours);
• Different listing options;
• Different filters.
3. Store Management:
• Order management;
• Currencies and formats;
• Automatic invoice system;
• Shipping and delivery options;
• Stock management (Qty);
• Customisable tax system (neto/bruto prices).
4. 40+ payment gateways;
5. E-commerce Templates:
• Ready Templates;
• Designing from scratch;
• Easy integration to any template.
6. Aditional features:
• Terms and conditions;
• Multiple languages;
• SEO (including microdata).

You can create differrent type online stores.

1. Drag and drop "Commerce" from main toolbar;
2. Choose shopping cart composition;
3. Select "Payment Gateways" in right toolbar;
4. Enable required payment gateways and click "Apply";
5. Drag and drop "Commerce" from main toolbar;
6. Choose store composition;
7. Select "Edit products" in right toolbar;
8. Edit your products and click "Apply".

Site.pro provides ALL the features to make your website maximum friendly for search engines:

1. Meta information:
• Title;
• Description;
• Keywords.
2. Pages:
• User-friendly URL.
3. Tracking tools:
• Facebook Pixel;
• Google Analytics;
• Yandex Metrika;
• Google Tag Manager;
4. Content:
• Titles and subtitles;
• Alternative text for images, anchors for elements, etc.;
• Links;
• Multilingual content.
5. robots.txt;
6. .htaccess;
7. Sitemap;
8. HTML;
9. SSL;
10. Domain:
• Business-Friendly;
• Relevant Domain Zone.
11. Speed.

You can read more in our blog: How to make an SEO friendly website: everything you need to know.

It costs nothing. The website import is included to all plans: Free, Starter, Business, Design Studio.

To activate a plan go to Prices page.

1. Option 1:
   • Adding HTML code:
     • Drag and drop "Advanced" from main toolbar;
     • Choose "Custome HTML" composition;
     • Select HTML code icon in right toolbar and insert code.
   • Customising HTML code:
     • Size:
       Adjust HTML code size or "Allow to adjust size automatically" in right toolbar.
2. Option 2:
   • Adding custom script:
     • Go to "Settings" (on the top of the website builder);
     • Go to "Settings" menu items there and switch to "Scripts" tab;
     • Insert your code into one of 3 available fields:
     • "Before </head>" – inserts code in the ending of page/website section <head>
     • "Before </body>" – inserts code in the ending of page/website section <body>
     • "After </body>" – inserts code in the beginning of page/website section <body>
     • The script can be added either for whole website (all pages) or for exact page.

• Create a ticket in our support system.
  • Choose a category "Website Design Studio".
  • Fill all the required fields.
• Wait up to 24 hours for the confirmation.

Once you create a website to your client, transfer the ownership of the website:

1. Click "Share access" at the right bottum of domain block that you want to share;
2. Enter an email address that will have the ownership of domain;
3. Click "Add";
4. Select "Editor" dropdown menu next to the email that you have writen;
5. Select "Make Owner" to transfer the ownership of the website.

1. Adding picture:
   • Drag & drop "Picture" from main toolbar;
   • Choose picture composition;
   • Select picture from free gallery or upload your picture.
2. Editing picture:
   • Select picture and click "Change Picture" on context toolbar;
   • Select media:
     • Click „Upload new picture“ in „Template Gallery“ tab;
     • Select „Free Gallery“ tab and type in search bar which picture you need and click search icon;
     • Select „Picture URL“ tab, write picture URL and click „Import into gallery“ button.
3. Customising picture:
   • Crop:

     Click button on picture and move / resize orange cropping area to change visible area of photo and click checkmark to save changes on lower right corner.

   • Opacity:

     Adjust picture opacity in right toolbar.

   • Alternative text:

     Write "Information for an image if a user can not view it".

   • Border:

     Click border in right toolbar. Select width, colour and style for border.
     Also you can select to have different borders and differnet corners

   • Shadow:

     Click shadow in right toolbar. Select distance, size, blur, colour and style for shadow.

   • On click management:

     Select picture and click to "Enlarge picture on click" in right toolbar or select URL and write link properties in pop-up window.

   • Size:

     Adjust picture size or select "Allow to adjust size automatically" in right toolbar.

1. Adding blocks:
   • Drag and drop "Blocks" from main toolbar;
   • Choose from categories and then from compositions.
2. Customising blocks:
   • Position:

     Change elements position in layout. Choose from "Horizontal Layout", "Vertical Layout" or "Floating Block" in right toolbar.

   • Alignment:

     Align elements in layout by selecting alignment for that layout in right toolbar.

   • Background:

     Add "Background" by inserting image, colour or video to layout in right toolbar.

   • Borders:

     Select layout and click border to add borders to layout and choose your width, style or select to use different border / corners.

   • Size:

     Adjust layout size or "Allow to adjust size automatically" in right toolbar.

   • Shadows:

     Select layout and click shadow to add shadow to layout and choose your distance, size, blur, colour and style.

1. Adding Skype:
   • Drag and drop Advanced from main toolbar;
   • Choose "Skype Im Online" composition;
   • Write your "Skype Name".
2. Customising Skype:
   • Button label:
     Write button text in right toolbar.
   • Style:
     Select button style from the drop down menu in right toolbar.
   • Button colour:
     Select button colour and select if you want to "Show Icon" in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Banner:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Banner composition;
   • Upload your banner click picture in right toolbar;
   • Write Banner URL in right toolbar.
2. Customising Banner:
   • Script:
     Insert your script by clicking script in right toolbar.
     Script content should be "Deactivate content while in builder (recommended)" for it not to interfier with builder.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding AdSense:
   • Drag and drop "Advanced" from main toolbar;
   • Choose AdSense composition;
   • Click HTML code and write AdSense code.
     Code content should be "Deactivate content while in builder (recommended)" for it not to interfier with builder.
2. Customising AdSense:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Google Calendar:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Google Calendar composition;
   • Write your Google calendar ID in right toolbar.
2. Customising Google Calendar:
   • Calendar name:
     Write calendar name in right toolbar.
   • Language:
     Select language from dropdown list in right toolbar.
   • Time zone:
     Select time zone from dropdown list in right toolbar.
   • First day:
     Select first day from dropdown list in right toolbar.
   • Background colour:
     Click Background colour in right toolbar.
   • View mode:
     Select week / month / agenda in the right toolbar.
   • Options:
     Select additional options in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Table:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Table composition;
   • Write your "Cell padding" in right toolbar.
2. Customising table:
   • Insert row / column:
     Right click mouse, select "+Insert" and choose one of the options.
   • Remove row / column:
     Right click mouse, select "xRemove" and choose one of the options.
   • Edit text:
     Right click mouse and select "Edit cell text".
   • Clear cell(s):
     Right click mouse and select "Clear cell(s)".
   • Background:
     Click background in right toolbar and choose colour and opacity.
   • Border:
     Click border in right toolbar and choose width, colour or style.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Zendesk:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Zendesk composition;
   • Write your Widget key in right toolbar.
2. Customising Zendesk:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Olark:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Olark composition;
   • Write your Site ID in right toolbar.
2. Customising Olark:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Tawk.to:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Tawk.to composition;
   • Write your Site ID in right toolbar.
2. Customising Tawk.to:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Countdown:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Countdown composition;
   • Write your "End date" and "End time" in right toolbar.
2. Customising Countdown:
   • Countdown display:
     Click countdown in right toolbar and select font, colour and style.
   • Text:
     Click text in right toolbar and select font, colour, size and style.
   • Caption spacing:
     Write caption spacing in right toolbar.
   • Caption position:
     Select caption position top or bottom in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Getbutton:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Getbutton composition;
   • Connect your button to one of the platforms in right toolbar.
2. Adding Getbutton-PRO:
   • Activating Getbutton-PRO:
     Write "Pro version key" in right toolbar.
   • Greeting message:
     Write greetings message in right toolbar. It will appear 5 seconds after the page is loaded.
   • Company logo:
     Write company logo to greetings message in right toolbar.
   • Getbutton branding:
     Disable button branding in right toolbar.
   • Google Analitics:
     Enable google analitics to track clicks.
   • Colour:
     Click colour and select button colour in right toolbar.
   • Position:
     Adjust vertical and horizontal position of button in right toolbar.
3. Customising Getbutton:
   • Call to action:
     Write call to action message that appears only on desktop in right toolbar.
   • Position:
     Select button position in right toolbar.
   • Colour:
     Select button colour from dropdown list in right toolbar.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Count Up:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Count Up composition;
   • Write your "From" and "To" numbers in right toolbar.
2. Customising Count Up:
   • Duration:
     Select duration of count up in right toolbar.
   • Text:
     Click text in right toolbar and select font, colour, size, style, align and letter spacing.
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Smartarget Whatsapp:
   • Drag and drop "Advanced" from main toolbar;
   • Choose Smartarget Whatsapp composition;
   • Write your Smartarget User ID in right toolbar.
2. Customising Smartarget:
   • Size:
     Set element size or "Allow to adjust size automatically" in right toolbar.

• You get 25% of each sale a client makes via your affiliate link;
• If the customer chooses a monthly subscription, you will get 25% of each monthly payment;
• To make a withdrawal, you should meet these requirements;
• You will see the amount of money you earned on your dashboard;
• You can follow the full list of orders in orders tab.

Since January 2014, ICANN, the organization that sets the rules for registering Internet domain names, has introduced new rules for generic top-level domains, such as .com, .net, .org, .biz, .info, etc.

According to these rules, any registered domain requires the verification of contact information.

Verification is carried out in two possible ways:

• Upon initial registration of a domain name;
• When changing contact information in a domain, such as the name of the owner of the domain, name of the organization, registration email.

In both cases, an email will be sent to your email address specified during domain registration with a request to confirm the email (during the initial registration of the domain), or the validity of the changed contact information (when changing the name of the domain owner, name of organization or registration email).

1. You need to get an Authorization (Auth) code from your current domain/hosting provider;
   (This code may also be called an "EPP code" or "transfer key/code" or "secret key/code". You might find this code in your current provider’s settings, or you could request a code from your current provider. Sometimes it may take a day or two to get this code, so we recommend requesting it right away. Make sure that your domain is unlocked from transferring by asking your current domain provider about it).
2. Go to My Websites;
3. Click "Add domain" link;
4. Choose the "Connect your domain" option;
5. Insert your domain and press the "Add" button;
   (While transferring, keep in mind, if the domain's expiration date is coming to the end, our system can ask you to pay a little extra for its extension).
6. Inform Site.pro support team via the tickets system about the taken steps and provide a domain authorization code.

You can always check domains' price and availability here.

Some exclusive offers for specific nTLDs:

• .site.pro subdomain price is 1€;
• .xyz, .art domain price is 2€;
• .shop domain price is 1€ for the first year if you upgrade your plan to "Business"/"Design Studio".

An unlimited number. As many as the user wants/requires.

1. Login to your Site.pro account and go to My Websites page;
2. Click "Edit Website";
3. Click "New/Reset" dropdown list at top of builder;
4. Select "Change template" and choose from templates available or create website from "Blank Template".

Note: All components disappeare when template is changed.

1. Adding Youtube:
   • Drag & drop "Media" from main toolbar;
   • Choose Youtube composition;
   • Write "Youtube URL or ID" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Set to allow "Show player controls" or "Use nocookie domain" in right toolbar;
   • Start time:

     Write start time when your video will start playing in right toolbar.

When you get this error when sending mail from your website then it usually means one of these:

• SMTP data is incorrect (double-check username and password, make sure that you specified correct host and port).
• Firewall on your hosting server blocks outgoing connections from specified SMTP host and/or port. Contact your hosting support and describe this problem to fix the issue.
• Specified SMTP host (in case if it is a domain — not IP) is not resolved on your hosting server or resolved to a wrong IP address. Contact your hosting support and describe this problem to fix the issue.

For more details on this issue please refer this page.

To add custom meta information to your website you need to:

1. Go to "Settings" (on the top of the website builder);
2. Go to "Settings" menu items there and switch to "Meta information" tab;
3. Add Custom Meta Tags and click "Apply".

Website builder gallery types:

1. Thumbnails;
2. Masonry;
3. Background,
4. List;
5. Map;
6. Slideshow:
• Slideshow;
• Slideshow with captions.

1. Adding shape:
   • Drag & drop "Shape" from main toolbar;
   • Choose shape composition.
2. Editing shape:
   • Background:

     Select shape and click background in right toolbar. Select background colour, image / video, opacity.

   • Boarder:

     Select shape and click border in right toolbar. Select border width, colour, style or select to use different border / corners.

   • URL:

     Select shape and click url in right toolbar. Fill in link properties and click "Apply".

   • Size:

     Set shape size or "Allow to adjust size automatically" in right toolbar.

Each affiliate gets a unique affiliate link.

• Your affiliate link can be found here, on dashboard;
• You can use this affiliate link to promote Site.pro and earn money
• Clients who once came via your affiliate link will earn you 25% for each sale all the time they buy Site.pro licenses.

E-mail can only be set up for domains that are bought in Site.pro or delegated.

1. Go to Google Workspace;
2. Press "Get Started";
3. Follow the steps and create your email account with your domain;
4. Input payment information to finish the setup.
5. Sign in to your email account;
6. Follow instructions (received in email) to finish setup;
7. Login to your Site.pro account and next to your domain click "Cog" button - Mail server;
8. Choose "Gmail (G Suite)" and press save;

Please be informed that google has no free plans.

Yes, of course. These are the benefits:

Free website builder for learning:

In order to change DNS records of a domain purchased on Site.pro system:

1. Open My Websites;
2. Find your domain in the "Unlinked domains" list and click on the icon next to it. If you can't find it, unlink your domain from a website;
3. Change the DNS settings of the domain: DNS zone (CNAME, A, etc.) or Nameservers;
4. Save the changes.

To verify your domain with GSuite, please follow these steps:

• Go to My Websites page;
• Click on icon next to the domain you need to verify and then, click on "DNS Zone" button;
• Click "Add field" and fill in "Host" field with "@", "Record Type" field with "TXT";
• Paste the verification code provided by GSuite service in the "Record" field;
• Save the changes.

Save backup:

• Open your websites;
• Open the builder with the original domain using "Edit Website" button;
• Save website's backup by following step 1 in the link.

Restore backup:

• Open the builder with the new domain using "Edit Website" button;
• Restore backup by following step 3 in the link.

When adding Google fonts to your website, sometimes you may notice that font differs in the editor and on published websites (or when previewing the website).

Each added Google font has extra options, like Regular, Italic, Bold, etc. Each of these options may have its separate width, which is defined in number, like 400, 700, etc.

Usually the problem is caused by some style options not being enabled in Fonts Editing dialog in the editor. To fix it, make sure that all font versions (variants) which you use on your website are enabled.

For example, you connect a font which provides the following options:
Regular 400
Regular 400 Italic
Bold 700
Bold 700 Italic
Then, if you use italic text with this font on your page, then make sure that option "Regular 400 Italic" is enabled for the font.
If you use bold text with this font on your page, then make sure that option "Bold 700" is enabled.
Finally, if you use text which is bold and italic together, then enable option "Bold 700 Italic".

Inside the editor all font versions are loaded at once, therefore you can see text with a correct font. But published website gets only those versions, which are enabled in Font Editing dialog.

1. Adding Instagram:
   • Drag & drop "Media" from main toolbar;
   • Choose Instagram composition;
   • Write "Instagram post URL or ID" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

1. Adding Yandex maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Yandex maps composition;
   • Write "Coordinates or address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map type:

     Choose map type in right toolbar.

1. Adding Bank Transfer with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Click Bank Transfer to add to payment gateways.
2. Customising Bank Transfer with store module:
   • Write information to display when order is placed;
   • Click "Apply";
   • Select "Contact Form" in right toolbar;
   • Select "E-mail settings" and write "Form will be sent to this E-mail" and "Form will be sent from this E-mail".
     Write email subject, form sent message and maximum size of attachments.

To make your URL user-friendly:

1. Go to "Settings" (on top of builder);
2. Go to "Pages" and switch to "SEO" tab;
3. Customise name in "User friendly URL":
   • You can specify alias for each page except for homepage.
   • Homepage does not have any alias;
   • Words need to be seperated with a hyphen.

If you get this error while importing a website, it means the IP of the domain you imported is registered by another Site.pro user.
If you want to transfer your website created with Website Builder from one hosting company to another, follow these steps.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Thumbnails gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar. Add pictures title, link, address and description.

   • Background:

     Select gallery and click background to choose background colour/opacity in right toolbar.

   • Thumbnails:

     Write thumbnails width, height, padding and align. Set animation effect and other configurations for default and / or hover.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

1. Adding line:
   • Drag & drop "Shape" from main toolbar;
   • Choose line composition.
2. Customising line:
   • Orientation:

     Select horizontal or vertical orientation in right toolbar.

   • Style:

     Select line style by click an option in right toolbar.

   • Colour:

     Select line and click colour in right toolbar to choose colour and opacity.

   • Size:

     Set line size or "Allow to adjust size automatically" in right toolbar.

In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.).

Your bank should provide you all the details of why your transactions are not allowed.

Bounty decisions are always made by the technical department, which created the bounty programs. We appreciate hackers as a part of our community but we are unable to overpay them.

Our evaluation revealed that people are never satisfied with the bounty reward even if we triple the amount. Instead, we always reply to every bug report ASAP and usually do transfers instantly.

After receiving a positive response to your vulnerability report and a reward amount from our technical team, please send us an invoice.

Invoice must include:

• Your Name, Surname and your PayPal email address
• Invoice date
• In the section “Bill to”: JSC "Site.pro" Taikos pr. 52c, LT-91184 Klaipeda, Lithuania
• In the “Item name”: Bounty Reward (amount in EUR)
• In the “Description (Optional)” add: vulnerability description

You can read more about bug bounty program here.

To send the vulnerability, please leave a ticket in our support system by logging into Site.pro.

E-mail can only be set up for domains that are bought in Site.pro or delegated.

1. Sign in to Zoho account;
2. Create a "Business Email";
3. Verify your email;
4. Choose one of the plans or go free;
5. Press "Add now";
6. In the pop window fill in the required fields;
7. Follow the instructions;
8. Login to your Site.pro account and next to your domain click sign - Mail servers;
9. Choose ZOHO and press save;
10. Next to your domain click sign - DNS Zone;
11. Find "Record type" TXT:
    • If there is non – click "Add field".
      Write in "Host" collumn @.
      In "Record Type" column in dropdown list choose TXT.
      Copy the TXT record from Zoho SPF column and paste it in site.pro next to TXT;
    • If TXT record exist – on TXT value line press sign;
      Copy the TXT record from Zoho SPF column and paste it in site.pro next to TXT;
12. Verify it in Zoho;

If you are a law enforcement authority and you want to get information of interest associated with the legal infringement ― you should submit a formal request by the email support@site.pro.

The Domain Name Server/System (DNS) is a system for obtaining information about domain zones and IP addresses on which websites are hosted. Simply put, for your domain name to be able to indicate on which server your website is hosted and where it needs to go in order to open this exact website on the Internet, DNS records must be specified.

For example, to redirect any domain of yours to your website created on Site.pro builder, it is enough to specify the following DNS for the domain in your domain's DNS zone management panel:

Follow these instructions: domreg.lt.

Free SSL certificate is available for Free, Starter, Business and Design Studio plans, which is automatically installed for all parked/delegated/purchased domains except Site.pro sub-domains.

1. If you don't have a website yet:
   • You can use the "Landing page" template;
2. If you already have a website and want to create "Landing page" from it:
   • Сonnect the menu items with the necessary sections of your website by going through the steps (in step 4, use the part for "menu item").

1. Drag and drop "Layout" from main toolbar;
2. Select layout composition;
3. Add image to required layout;
4. Add text to desired layout.

Note: To add text next to picture, select layout with column.

1. Adding Facebook:
   • Drag & drop "Media" from main toolbar;
   • Choose Facebook composition;
   • Write "Facebook post URL or ID" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Start time:

     Write start time when your video will start to play in right toolbar.

1. Adding Bing maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Bing maps composition;
   • Write "Coordinates or address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map type:

     Choose map type in right toolbar.

The problem may occur when you are using field Form will be sent from this Email in form configuration in builder. For example you use address in this field example@mysite.com. Then mails may not be received on your email account due to the fact that domain mysite.com does not have DNS record of type SPF (for more details please see https://en.wikipedia.org/wiki/Sender_Policy_Framework). Due to this mails can be blocked by mail servers. If you are an owner of domain "mysite.com" you need to add SPF record in DNS configuration of your domain.

When you do not have field "Form will be sent from this Email" filled in then the address no-reply@mysite.com is used (where "mysite.com" is replaced with your website domain name). In this case the reason of not receiving mails is the same as described above.

1. Drag & drop "Commerce" from main toolbar;
2. Choose Commerce composition;
3. Select "Store Cart" and select "Shipping Methods" in right toolbar;
4. Select "Add item";
5. Write "Item Name";
6. Select "Destination Zone" from dropdown list;
7. Select type "By subtotal" or "By weight";
8. Select "Add Range";
9. Write range value and add price;
10. Select to add additional range;
11. Write range value and set price to 0;
12. Write "Estimated Delivery Times (days).

Imported websites sometimes need additional adaptation for different devices.

1. Go to Page structure on the right side of your website builder;
2. Go through whole the structure and check all elements of horizontal and vertical layout type;
3. In the right toolbar select "Size", all elements should be with:
   • Specify "Width" preferably in "100%" or "auto";
   • "Height" is "auto";
   • All "Min" and "Max" checkboxes in Size section should be off;
4. Check elements for each page;
5. Click on the "Preview" to check the result.

Some builder elements (e.g. "Store", "Store Cart", "Blog") may have their own built-in words and buttons with native words. Some values (e.g. "Add to Cart" or texts like "Price", "Category", etc) cannot be changed, and sometimes they are published in English language rather than the desired language.

The language of these words depend on website language. The website language is determined in 2 ways:

• When creating multilingual website (using country Flags element) — built-in words will be translated to a currently opened language on published website.
• When creating one language website (using no country Flags element) — language is determined by website builder language during publication.
  Note: Make sure you have builder is switched to needed language before publishing.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Background gallery composition;
   • Select gallery layout and click Background element editing button in right toolbar;
   • Click "Gallery Pictures" ;
   • Click "Add Pictures" to upload pictures;
   • Click "Size" in right toolbar;
   • Set gallery size or "Allow to adjust size automatically" in right toolbar.
2. Customising gallery:
   • Select gallery layout and click Background element editing button in right toolbar;
     • Gallery pictures:

       Click "Gallery Pictures" to edit pictures title, link, etc.;

     • Background:

       Click "Background colour" to choose background colour/opacity;

     • Border:

       Click "Border" to choose width, colour, etc.;

     • Gallery types:

       Change gallery typeand adjust available features for each type;

     • Captions:

       Select "Captions" tab. Set how to show picture caption, caption background colour, etc.;

     • Options:

       Select "Options" tab. Write anchor name, class name, etc.

1. Adding button:
   • Drag & drop "Button" from main toolbar;
   • Choose button composition.
2. Editing button:
   • Write button text in right toolbar.
   • Link:

     Select button and click URL in right toolbar. Write link properties and click "Apply".

   • Text font:

     Select button and click font in right toolbar. Adjust text font style, size, line height, align, letter spacing.

3. Customising button:
   • Default/Hover/Active settings:

     Set button default style, colour, background, border and shadow options in right toolbar.

   • Size:

     Set button size or "Allow to adjust size automatically" in right toolbar.

If you've forgotten your password, you can reset it by going through our Remind password process on our website.

To reset your password:

1. Go to Remind password and click "Remind password";
2. Enter your registered email address and select ''Send password". The link for password reset will be sent to the email address you provided;
3. Create new password;
4. As soon as you've created new password, it's active.

1. Log in to your Domain Dashboard;
2. Select the domain you wish to modify:
   • In the Card view, click the domain's "Manage" button;
   • In the List view, click the domain or its gear icon on the right-hand side.
3. On the next page, click "DNS & Nameservers" on the left-side menu;
4. In the "DNS & Nameservers" section, you will see the current name servers of your domain. Click the three-dots menu, then select "Edit".
5. Change the nameservers (NS) of your domain to:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
6. Click "Submit" your changes.

Source of information: domain.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

In order to change the contact information in a domain name, you need to:

• Send us a request to support@site.pro from the email you indicated in your contact information. Your email should contain the information that needs to be changed and the new information;
• After some time, you will receive an email asking you to confirm the new contact details of the domain. Follow the link in the email to confirm the changes.

1. Go to My Websites page;
2. Choose the website that you need to share with your customer;
3. Click on the "Share" button;
4. Enter customer's email address, click "Add".
   You provided access to your customer to edit this particular website.

1. Adding layout:
• Drag and drop layout from main toolbar;
• Choose layout composition;
• Add elements into your layout;
• If you have more than one layout you can add elements to each layout.
2. Customising layout:
• Position:

  Change elements position in layout. Choose from "Horizontal Layout", "Vertical Layout" or "Floating Block" in right toolbar.

• Alignment:

  Align elements in layout by selecting alignment for that layout in right toolbar.

• Background:

  Select layout and click background icon in right toolbar;
  Choose your background layout colour and opacity;
  Or image/video – opacity, position, etc.

• Dublicate:

  Add duplicate layouts by clicking on icon on layout you want dublicate and choose "Dublicate".

• Borders:

  Select layout and click border icon in right toolbar to add borders to layout and choose your width, style and colour.

• Size:

  Adjust layout size or "Allow to adjust size automatically" in right toolbar.

1. Adding languages:
   • Drag and drop "Languages" from main toolbar;
   • Choose languages customisation;
   • In popup, click "Add language";
   • Select the languages you needed, and click "Apply".
2. Editing languages:
   • Click on necessary language flag (e.g. English) to edit content (e.g. type text, menu, etc.);
   • Select another language (e.g. Chinese) and make changes to that language the same way.
3. Deleting languages:
• Select "Languages" element in the builder;
• On the right "Languages" toolbar hover the mouse cursor on the language that you want to remove;
• Click on the cross that appears on the right side from the language to remove it;
• To remove all languages select language in "Page structure" and press delete on your keyboard.
  Select "Delete all languages and all language items".
• Note: If languages were deleted only in website content, they will be only invisible but not fully deleted.

1. Adding Music Player:
   • Drag & drop "Media" from main toolbar;
   • Choose Music Player composition;
   • Click MP3 file(s) in right toolbar to upload file.
2. Customising music player:
   • Size:

     Adjust music player size or "Allow to adjust size automatically" in right toolbar.

   • Start music player when page is loaded:

     Choose if you want to "Start playing when page is loaded" in right toolbar.

To add a Yandex metrika you have to:

1. Go to "Settings" (on the top of the builder);
2. Go to "SEO" and switch to "Analytics";
3. Paste the Yandex Metrika Tracking ID;
4. Click "Apply".

There can be many reasons for this issue. One of the reasons may be in improper HTML code usage in the widget.

• Open browser developer toolbar (key F12);
• Switch to "Console" tab, check if there are red messages;
• If there are, then you should check and fix your script according to those messages.

If you need help in figuring it out, you may contact us by creating a ticket and describing the problem.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Slideshow gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar. Add pictures title, link, address and description to have gallery with slideshow.

   • Background:

     Select gallery and click background to choose background colour / opacity in right toolbar.

   • Thumbnails:

     Click thumbnails border to choose border width, colour and style in right toolbar.

   • Slideshow:

     Set picture change frequency and transition duration in right toolbar.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

Set size to all elements:

1. Select element you want resize;
2. Choose element's width measurement type from dropdown list in right toolbar:
   • Select "Min" to have a minimum width size.
   • Select "Max" to have a maximum width size.
3. Choose element's height measurement type from dropdown list in right toolbar:
   • Select "Min" to have a minimum height size.
   • Select "Max" to have a maximum height size.
4. Select "Allow to adjust size automatically" to have your element automaticaly sized.

• We already know about this issue and are actively solving it;
• The issue will be resolved as soon as possible;
• We select the best suppliers (Google, Amazon, etc.), they give a 99.5% uptime guarantee. This means that the service may be down ~9 hours per year;
• If our services are not available more than 9 hours per year, we will give you bonuses once, depending on the situation, or refund your money, depending on the time the services are unavailable.

1. Sign in to Google Domains;
2. Select the name of your domain;
3. At the top left, click "Menu" and then "DNS";
4. At the top of the page, click "Custom";
5. In the "“Name Servers”" field, enter a custom name server. If you can't find this field, at the upper right corner, click "Manage Name Servers";
6. Click "Add +";
7. Add name servers:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
8. Save.

Source of information: Google Domains.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

According to GDPR policy, information about domain name owners is hidden by default for both individuals and companies.
Exceptions may be national domain zones of specific countries.
Create a ticket, to clarify the possibility of hiding information about the domain owner for these specific zones.

• Your website is hosted on one of our servers that are closest to you;
• For countries with restrictions on the location of websites we have servers:
  in Kazakhstan (provider ТОО "Компания Hoster.KZ");
• If you have any questions regarding information security or hosting restrictions in your country, please submit a ticket in our support system.

1. Adding link:
   • Mark text to create link;
   • Press icon;
   • Select one of the link setting options;
   • Select link opening options;
   • Write "Link Title";
   • Click "Apply".
2. Customising link:
   • Go to "Settings" at top right corner of builder, select "Styles" – "Links";
   • Click to select link text colour and customise text;
   • Click to select link hover colour and customise hover text.

1. Adding Spotify player:
   • Drag & drop "Media" from main toolbar;
   • Choose Spotify player composition;
   • Write "Spotify Link or URL" in right toolbar.
2. Customising player:
   • Size:

     Adjust player size or "Allow to adjust size automatically" in right toolbar.

1. Adding Baidu maps:
   • Drag & drop "Maps" from main toolbar;
   • Choose Baidu maps composition;
   • Write "Coordinates or address" and "API Key" in right toolbar.
2. Customising maps:
   • Zoom level:

     Set zoom level in right toolbar.

   • Size:

     Set map size or "Allow to adjust size automatically" in right toolbar.

   • Map theme and type:

     Choose map type in right toolbar.

   • Options:

     Choose options that you would like to show or allow in right toolbar.

1. Select your store element and click "Check orders" in right toolbar;
2. Select "Filter" dropdown menu to see particular type of order;
3. See how to change order status.

To add a Google search console you have to:

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and switch to "Analytics";
3. Paste the Google Search Console Verification Code;
4. Click "Apply".

The number of the pages that can be imported is up to 20 pages. To increase the number of the pages allowed to import for limited time – contact us by leaving a ticket in our support system.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose List gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar. Add pictures title, link, address and description.

   • Background:

     Select gallery and click background to choose background colour/opacity in right toolbar.

   • Thumbnails:

     Write thumbnails width, height and padding in right toolbar.

   • Slideshow:

     Set picture change frequency and transition duration in right toolbar.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

If you are a client of your Hosting Provider and have an issue with Site.pro website builder, please, inform your Hosting Provider about it. According to Site.pro Term of Services our team does not provide 2nd level support. Your Hosting Provider will help you with website builder issues.

1. Navigate to the Manage Websites page;
2. Open the Manage page for your site;
   • If you're in Grid view, hover over your website and click the Manage button;
   • If you're in List view, click the Manage button to the right of your website;
3. Click the "DNS" tab;
4. Click the "Add Record" button;
5. Hover over the "NS Record" section and click the "ADD link";
   • Host: Enter the subdomain of this specific nameserver: ns1, ns2, ns3, ns4;
   • Points to: Enter the URL the nameserver will resolve to: site.pro;
6. Click the "Add Record" button to save.

Source of information: dreamhost.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

If you have unlinked domain and would like to link it to website:

1. Click next to domain that you want to link;
2. Click "Link";
3. Select website from dropdown list that you want to link domain with;
4. Click "Link".

Now you can click "Edit Website" and start creating your website.

1. Adding Menu:
   • Drag and drop Menu from main toolbar;
   • Choose Menu composition;
   • Click "New Menu Item":
     • Select type of menu item (e.g. "Page");
     • Enter "Name";
     • Select from dropdown list "Copy layout from" (e.g. Home);
     • (Optional) Select section that needs to be clear;
     • Click "Apply".
2. Customising Menu:
   • Select type of menu item:
     • Page on your website.
       Select page from dropdown list.
     • Web Address.
       Enter URL.
     • File from your Website.
       Click and select file from gallery or "Upload New File".
     • E-mail address.
       Enter e-mail address.
     • Phone Number.
       Enter phone number together with country code.
     • Popup.
       Select popup page from dropdown list or click to create "New Popup".
     • Empty.
       Leave the menu item empty.
   • Select additional options to "Open in a New Window", etc.
   • Submenu:

     Drag your created element to required location or on top of a menu element to create a submenu.

1. Adding Vimeo:
   • Drag & drop "Media" from main toolbar;
   • Choose Vimeo composition;
   • Write "Vimeo ID or URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Show user's portrait or title:

     Set to show the user's portrait and title on the video in right toolbar.

   • Autoplay:

     Select the video to play automatically on load in right toolbar.

   • Set video controls colour:

     Click to specify the colour of the video controls in right toolbar.

Please check have you inserted Google.com Maps API key to map's properties:

1. Select the map by clicking on it;
2. In the right toolbar's choose "Google maps";
3. Edit "API Key".

1. Select store and in right toolbar click "Edit products";
2. In "Discount (%)" field write the percentage of discount;
3. "Discounted Price" field appears and shows current product price.
4. If you have variants and want to add different discounts for variants:
   • Select store and in right toolbar click "Edit products";
   • Select variants at the top of window;
   • Add discounts to every different variant.

1. Use titles and subtitles on your pages:
   • Use headers to create better textual content;
   • Choose text and on top toolbar choose "Edit Text". Choose heading type;
   • Each page can have only one H1, it is title of your page;
   • H2 and H3 tags is for new sections and subsections;
   • Keyphrases should be included in heading.
2. Use alternative text for images:
   • Before uploading image change name of file to better represent image;
   • Space bar needs to be changed to hyphen in file name (e.g. "good-day.jpg");
   • Add image;
   • On right toolbar add "Alternative Text".
3. Add elements names:
   • Add element;
   • Scroll down to "Advanced" in right toolbar and add "Anchor name".
4. Add links:
   • Highlight text and press icon in main toolbar;
   • In "Link properties" choose type of link;
   • Click "Apply".
5. Multilingual content:
   • You can add multiple languages to your website;
   • Change "Alternative Text" for images in each language;
   • Change description for each language.

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose Masonry gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:

     Select gallery and click pictures in right toolbar and add pictures title, link, address and description.

   • Background:

     Select gallery and click background to choose background colour / opacity in right toolbar.

   • Thumbnails:

     Write thumbnails width, padding, align. Set animation effect and other configurations for default and hover.

   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

• When you buy a plan / domain the subscription is activated automatically (in most cases): My Websites;
• If your paid plan / domain is expiring and you don't have a subscription, you will be notified 7 and 3 days before the expiration date to the registration email;
• To extend the plan you need to renew it manually:
1. Go to My Websites;
2. Click on Extend / Upgrade;
3. Choose a package, billing cycle, payment method;
4. Check your details and click "Buy now".

1. Sign in to your Hover Control Panel. If you have a single domain you will be taken directly to your domain's overview page. If you have multiple it will direct to you a list of your domains, click on the domain name to be taken to its overview page;
2. On the overview page, navigate to nameservers on the left-hand side of the page and select "Edit";
3. Enter nameserver information in the pop-up window:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
4. Click "Save nameservers" to push through the changes.

Source of information: hover.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

• Check your internet connection;
• Check your parked domain;
• Clear the browser cache and delete cookies;
• Switch your browser;
• Restart your computer.

If the issue still exists, please inform us by creating a support ticket.

1. Adding new page:
   • Select "Settings" at top of website builder and select "Pages";
   • Select "New Page";
   • Select page type;
   • Write page "Name";
   • Select from dropdown menu which page layout to copy;
   • (Optional) Select section that needs to be clear;
   • Click "Apply".
2. Customising new page:
   • Make page as home page, do not index or show popup when page is open;
   • Add SEO to your page:
     Title, description, etc.;
   • Add page background;
   • Add custom script.

1. Select text you would like to edit in the builder;
2. Click in rich text editor;
3. Click font to edit fonts;
4. Click "Add font", choose from the list or upload your font and click "Apply".

1. Adding Youku:
   • Drag & drop "Media" from main toolbar;
   • Choose Youku composition;
   • Write "Copy full youku video URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Autoplay:

     Select to autoplay in right toolbar.

1. Select store and in right toolbar click "Invoices";
2. Select "API Keys" at top of the window;
3. Click "Add item" to create a new API key;
4. Write "Name" for your key and select "Enable";
5. Click "Show API documentation" to see base URL.

To add your robots.txt to your website:

1. Go to "Settings" (on the top of the builder) and select "Settings";
2. Select "robots.txt";
3. Press enable robots.txt;
4. Insert your script and click "Apply".

1. Adding gallery:
   • Drag & drop "Gallery" from main toolbar;
   • Choose map gallery composition;
   • Select gallery and click pictures editing button in right toolbar;
   • Click "Add Pictures" to upload pictures.
   • Click "Size" in right toolbar;
   • Set gallery size or select "Allow to adjust size automatically".
2. Customising gallery:
   • Gallery pictures:
     Click pictures editing button in right toolbar and add pictures title, link, address and description.
     If picture has GPS coordinates data, map will recognise location automatically.
   • Google maps:
     Specify "Map center" by writing coordinates, address or setting marker and write "API Key" to set map location in right toolbar.
     Customise map's zoom level, theme, map type, marker type and set other map options.
   • Captions:

     Set how to show picture caption, background colour and text style in right toolbar.

1. Log in to your Customer Portal;
2. On the Dashboard, click "Domains" from the left-side menu;
3. In the "Manage Domains" section, you will see all the domains in your account. Click your domain or the "More" button to see the "Domain Overview" tab, where more details and options for the selected domain will be displayed;
4. Under "Name Servers", click the "Change" link to update your name servers.
   Alternatively, you may hover your mouse over the icons on the left, then click "Name Servers";
5. From here, you may either enter specific name servers or automatically point your domain to one of your hosting packages.
   • Select "Manually set my name servers";
   • Enter the nameservers (NS):
     ns1.site.pro
     ns2.site.pro
     ns3.site.pro
     ns4.site.pro
6. Once you have entered your name servers, click "Save Name Servers".

Source of information: hostgator.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

1. Open My Websites;
2. In the dropdown list next to the "Edit website" button, select "Delete";
3. Enter your password to confirm the action.

The domain which was linked to this website will be displayed in the "Unlinked domains" list and you can link it to your other website.

1. Select settings dropdown list and settings again;
2. Select "Force local copy of fonts on published website".
   Now custom fonts will be served from published website server instead of Google Fonts CDN.

1. Adding Aparat:
   • Drag & drop "Media" from main toolbar;
   • Choose Aparat composition;
   • Write "Aparat ID or URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

   • Start time:

     Set video start time in right toolbar.

Please check have you inserted Bing Maps API key to map's properties:

1. Select the map by clicking on it;
2. In the right toolbar's choose "Bing maps";
3. Edit "API Key".

If you have more than one map on your page, you need to insert API key in all maps.
Create your API key here.

• If you need product's price in the store to be displayed in brutto, taxes should be left 0;
• If you need product's price - in netto, add the taxes.

Note: .htaccess is a server configuration file and should be used with utmost care. Read more about .htaccess.

To add your hypertext access to your website:

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and swithch to "Custom .htaccess";
3. Press "Enable .htaccess";
4. Insert your script and click "Apply".

1. Log in to the Account Manager;
2. Select "Domains" on the left side of the page;
3. Select the domain name you want to change;
4. On the domain page, go down to the "Advanced Tools" section;
5. Click "Manage" next to Nameservers(DNS);
6. Enter nameservers:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
7. Click "Save".

Source of information: networksolutions.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

You can unlink your domain from the website and move it to the "Unlinked domains" list.

1. Open My Websites;
2. Click next to the domain and select "Unlink";
3. Confirm your action.

• Click "Page Structure" at the top of right toolbar;
• You can see what layouts and elements "Header", "Body" and "Footer" have.
• Select element and drag and drop it to where you want to move it (e.g. select layout and drag and drop it in footer).

1. Adding Rutube:
   • Drag & drop "Media" from main toolbar;
   • Choose Rutube composition;
   • Write "Rutube ID or URL" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

• Go to Page structure on the right side of your website builder;
• Сlick on the "Shopping Cart";
• In right toolbar select "Payment Gateways";
• Select payment gateway and select "Enabled" on top of window;
• Fill in the payment information and click "Apply".

All images used in templates are CC0 licensed. You can read more here.

1. Log in to your GoDaddy Domain Control Center;
2. Select your domain to access the "Domain Settings" page;
3. Select "Manage DNS" under "Additional Settings";
4. Select "Change" in the "Nameservers" section;
5. Choose "Enter my own nameservers (advanced)". Enter nameservers:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
6. Select "Save";
7. Check the box next to "Yes, I consent to update Nameservers for the selected domain(s)".

Source of information: godaddy.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

1. If you haven't created a webiste:
   • Login to your Site.pro account and go to My Websites page;
   • Buy / connect your domain and click "Edit Website";
   • Choose "Import Any Website" template;
   • Write existing website's domain and click "Import".
2. If you have decide to import a website when you opened a builder:
   • Select "New / Reset" dropdown list at top of builder;
   • Select "Import" website;
   • Write existing website's domain and click "Yes, import website"
     Note: All components disappeare when template is changed.

Types of files that can be added to your website:

'jpg', 'jpeg', 'gif', 'png', 'svg', 'webp'

'ogg', 'mp4', 'mpeg', 'avi', 'flv', 'mkv', 'mov', 'webm'

'jpg', 'jpeg', 'gif', 'png', 'ico', 'svg'

'mp3', 'aac', 'wav', 'ra', 'midi', 'ram', 'wma', 'ogg', 'ape'

'pdf', 'docx', 'doc', 'xls', 'xlsx', 'rtf', 'ppt', 'pptx', 'odt', 'txt', 'csv', 'html', 'xml', 'js', 'yml', 'rar', 'zip', 'tar', 'gz', 'eps', 'cdr'

1. Adding VK:
   • Drag & drop "Media" from main toolbar;
   • Choose VK composition;
   • Write "Video embed code" in right toolbar.
2. Customising video:
   • Size:

     Adjust video size or "Allow to adjust size automatically" in right toolbar.

If you see this message on published website it means that your used API key lacks some requirements on Google Console account.

In order to see details of the problem:

• Open Developer console in browser on your website page with Google map (usually key F12);
• Switch to tab "Console";
• Find a red error message from Google with problem details. Follow specified recommendations to fix the problem.

1. Adding Cash on Delivery with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Cash on Delivery and click "Enabled" at top of window to add to payment gateways;
   • Write Cash on Delivery message that you want your clients to see;
   • Click "Apply" to save the progress.
2. Customising Cash on Delivery with store module:
   • Send order confirmation:

     Select store cart and in right toolbar select "Contact Form" .
     Select e-mail settings and write "Form will be sent to this E-mail" and Form will be sent from this E-mail".

1. After signing into your account, select "Domain List" from the left sidebar and click the "Manage" button next to your domain in the list. Then find the "Nameservers" section and select "Custom DNS" from the dropdown menu;
2. After that, enter your hosting nameservers one by one in each line:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
3. When the nameservers are entered, press the green checkmark to save changes.

Source of information: namecheap.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

Website builder complies with all GDPR rules.
Website builder do not collect cookies, except required.

1. Select a Layout and type of layout in right toolbar;
2. Select alignment of your elements in layout;
3. Select alignment for vertical layout, if horizontal layout and "Switch to vertical layout on smaller screens" is selected.

This issue is usually related to the fact that you have background image set for both layout element ("Vertical Layout" or "Horizontal Layout") and native background (option "Background"), and also, use Shape element as an extra background in that layout element (option "Background element").

You should use only one of these backgrounds either by:

• removing image from layout element native background;
• detaching Shape element as a background from that layout element.

1. Adding PayPal as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose PayPal composition;
   • Write "Email address to receive payments" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item Name" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

     • Shipping:

       Write "Shipping (Price)" in right toolbar.

2. Adding PayPal with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select PayPal and click "Enabled" on top of window to add to payment gateways;
   • Write PayPal "Email address to receive payments" to connect payment gateway to your PayPal account.
   • Customising Paypal with store module:
     • Style:

       Select Style tab to customise Paypal button.

3. Adding Paypal test mode:
   • Select Paypal "Test mode" in your payment gateways / on right toolbar;
   • Read Paypal how to turn on test mode.

• Name your domain relevant to your business;
• Use country code top level domains (ccTLDs). Example:
• .co.uk for UK domains;
• .ru for Russia domains;
• .blog for blogs;
• .shop for e-commerce;
• .art for art websites;
• See the most popular domain zones;
• Try to avoid using hyphen in your domain name;
• The longer your domain has existed, the better it is indexed by search engines;

1. Log in to your Bluehost control panel;
2. Click the Domains tab from the side navigation menu to the left;
3. Next to the domain name you wish to update, click the ▼ icon next to Manage, then choose DNS from the dropdown menu that appears;
4. Under DNS Manager, scroll down and find the record you wish to modify;
5. From the right side of the record, click the ⋮ icon, then click Edit from the menu that pops up;
6. Change the nameservers (NS) of your domain to:
   ns1.site.pro
   ns2.site.pro
   ns3.site.pro
   ns4.site.pro
7. Click the Save button.

Source of information: bluehost.com.

Please be informed that after domain DNS renewal it may start working up to 24 hours (usually it takes ~15 min). If the domain does not start working within 24 hours please inform us by creating a support ticket.

1. Save backup:
   • Open the builder with the initial domain using the "Edit website" button;
   • Select the "Publish" drop-down list and select "Backup / Restore";
   • Click "Download Backup" button.
2. Auto backup:
   • Go to "Publish" dropdown list and select "Backup / Restore" option;
   • Switch to the "Restore" tab and choose auto backup verstion to restore;
   • Auto backups are automatically saved every 5 minutes.
     The number of auto-backups per website is limited and it saves 50 copies by default.
     Only 50 newest copies are saved when the limit is reached.
3. Restore backup:
   • Go to "Publish" dropdown list and select "Backup / Restore" option;
   • Select "Restore" tab;
   • Click "Browse" and choose downloaded backup from your computer;
     Or "Choose auto backup version to restore"
   • Click "Restore".

1. Adding Stripe as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Stripe composition;
   • Write "API Key" and "Secret Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item Name" and "Product description" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Stripe with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Stripe and click "Enabled" on top of window to add to payment gateways;
   • Write Stripe "Publishable Key" and "Secret Key" and "Webhook Secret" to connect payment gateway to your Stripe account.
   Login to your Stripe account, Select "Developers" and see "API keys" and "Webhooks".
   Click Stripe to get webhook endpoint URL, write it in Stripe. Add event type "checkout.session.completed" for webhook endpoint.
   • Customising Stripe:
     • Style:

       Select Style tab to customise Stripe button.

Site.pro improves website speed automatically:

Jei norite perkelti savo domeną į Site.pro, atlikite šiuos veiksmus:

Nueikite į puslapį iv.lt:

• Prisijunkite prie iv.lt “klientų sistema” su savo turimais prisijungimo duomenimis
• Pagrindiniame puslapyje raskite savo domeną ir spustelėkite jį
• Nuspauskite mygtuka ,,domeno turėtojo ID"
• pažymėkite „Taip, pageidauju iškelti domeną“, paspauskite „Toliau“
• Ekrane pamatysite domeno ID kodą.

Nueikite į puslapį domreg.lt:

• Eikite į „Paslaugos“ (puslapio viršuje)
• Pasirinkite parinktį „domeno turėtojo paskyra“
• Paspauskite mygtuką „domeno turėtojo paskyra“
• Aktyvuokite savo paskyrą:
• Į ,,domreg.lt" aktyvacijos formą įveskite ID kodą, kurį gavote iš iv.lt
• Įrašykite el. paštą, kuriuo buvo užregistruotas domenas
• Patikrinkite savo el. pašto dėžutę ar gavote prisijungimo nuorodą iš domreg.lt
• Paspauskite ant nuorodos ir prisijunkite prie savo paskyros
• Pasirinkite parinktį „inicijuoti tiekėjo keitimą“ ir pasirinkite „Realtimer register“

Eikite į Site.pro:

• Paspauskite „Pridėti domeną“
• Prijunkite savo domeną
• Įterpkite savo domeną
• Paspauskite „Pridėti“
• Apie atliktus veiksmus informuokite Site.pro konsultavimo komandą

1. Select element/layout you would like to copy;
2. Click in top right corner of the element;
3. Select copy and select layout in which you would to paste copied element/layout;
4. Click in top right corner of the layout and select paste;

1. Adding Expresspay as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Expresspay composition;
   • Write "Номер услуги" and "Ключ API" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Секретное слово" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

     • Select from dropdown list "Способ оплаты" in right toolbar.
2. Adding Expresspay with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Expresspay and click "Enabled" on top of window to add to payment gateways;
   • Write Expresspay "Номер услуги", "Ключ API" and "Секретное слово" to connect payment gateway to your Expresspay account.
   • Customising Expresspay with store module:
     • Style:

       Select Style tab to customise Expresspay button;

3. Adding Expresspay test mode:
   • Select Expresspay "Test mode" in your payment gateways / right toolbar;
   • Read more about Expresspay test mode and how to turn on test mode.

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and switch to "Pages";
3. Switch to the tab "Scripts";
4. Paste Google Tag Manager code in the "Before </head>" field;
5. Click "Apply".

1. Adding WM Button as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose WM Button composition;
   • Write "Purse ID" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Product description" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding WM Button with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select WM Button and click "Enabled" on top of window to add to payment gateways;
   • Write WM Button "Purse ID" to connect payment gateway to your WM Button account.
   • Customising WM Button with store module:
     • Style:

       Select Style tab to customise WM Button button.

1. Go to "Settings" (on the top of the builder);
2. Go to "SEO" and switch to "Analytics";
3. Insert "Google Analytics Tracking ID" and click "Apply".

1. Select element/layout you would like to duplicate;
2. Click in top right corner of the element;
3. Select duplicated element and drag it to section in which you would like it to appear.

1. Adding Braintree as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Braintree composition;
   • Write "Merchant ID", "Public Key" and "Private Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Private Key" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Braintree with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Braintree and click "Enabled" on top of window to add to payment gateways;
   • Write Braintree "Merchant ID", "Public Key" and "Private Key" to connect payment gateway to your Braintree account.
   • Customising Braintree with store module:
     • Style:

       Select Style tab to customise Braintree button.

3. Adding Braintree test mode:
   • Select Braintree "Test mode" in your payment gateways / right toolbar;
   • Read Braintree how to turn on test mode.

To add a Facebook pixel you have two options:

Option 1:

1. Go to "Settings" (on the top of the builder);
2. Go to "Settings" and switch to "Analytics";
3. Paste the Facebook Pixel Tracking ID;
4. Click "Apply".

Option 2:

1. Go to "Settings" (at the top of the website builder);
2. Go to "Pages" and switch to "Scripts";
3. Paste the Facebook pixel code in the "Before </head>" field;
4. Click "Apply".

1. Select an element by clicking on it;
2. Choose "Advanced" category in right toolbar;
3. Write "Anchor name" (e.g. anchor)
   (Optional) Write "Class name" and "Name";
4. Select element you want to link to anchor:
   • For menu item:
     • Select "Edit Menu" in right toolbar;
     • Click on "New Menu Item";
     • Select "Link" and write "Name";
   • For image/button:
     • Click icon below "URL" in right toolbar;
   • For text:
     • Select text part you need to add anchor;
     • Click "Link" button in text editor;
5. Select "Page on your website";
6. Choose Anchor name from dropdown list;
7. Click on "Apply".

1. Select your store and click "Check orders" in right toolbar;
2. Click "Details" to see order details;
3. Click next to "Status";
4. Choose order status from dropdown menu.

When your website has been already imported to Site.pro, before Publish:

• Recheck SEO of each page. Check that Title, Description, Keywords, User friendly URL etc. field are filled;
• Recheck if main keywords appear in each page content. Use keyword variations and related terms on the page to avoid repeating the same phrases over and again.

When the SEO setup is done:

• Publish your website;
• As the website code changed, you should republish your website to Google console (Google take the imported website as completely new one).

NOTE: If the SEO Ranking won't change, please inform Site.pro support, our team member will analyse this issue and provide some tips to improve it.

If this error is thrown during publication then it means that builder cannot open folder where the website is meant to be published (usually the folder is "public_html" but it can differ depending on hosting control panel).
To fix this error just make sure that you have web root folder in your home directory in file manager. If you are not sure what folder exactly you need to create (or check existence) then contact your hosting provider and provide this FAQ message.

You can add animations on all elements on your website:

1. Click on element in builder that will have animations;
2. Select "Animation" section in right toolbar;
3. Select "Effect" type (e.g. Fade in, Bounce in, Zoom in) and edit its properties if needed:
• Direction;
• Duration;
• Delay;
• Loop.
4. Set effect on "Default" or/and on "Hover".

1. Adding LiqPay as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose LiqPay composition;
   • Write "Public key" and "Private key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write Item Name in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding LiqPay with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select LiqPay and click "Enabled" on top of window to add to payment gateways;
   • Write LiqPay "Public key" and "Private key" to connect payment gateway to your LiqPay account.
   • Customising LiqPay with store module:
     • Style:

       Select Style tab to customise LiqPay button.

3. Adding LiqPay test mode:
   • Select LiqPay "Test mode" in your payment gateways;
   • Read LiqPay how to turn on test mode.

1. Websites built with Site.pro Website Builder usually get a high Google score
2. Your website's google score depends on your content:
• use images with optimal size;
• don't use a lot of third-party widgets.
3. Fill in the information for the search engine (SEO); 
4. To index your website in google search, we recommend you to connect your website to a Google Search Console and submit a sitemap;
5. To find a link to your sitemap:
• Go to "Settings" (at the top of the website builder);
• Go to "Settings" and switch to "Analytics";
• See your link in "Sitemap URL"

• You accidentally pressed "Reset" or "Change template" button. Check if you have manual or automatic backup enabled. Hover on Publish icon and you will see "Backup/Restore" item;
• You closed the website builder without pressing "Save draft" after creating a website.
  Always make sure you saved your website before closing the browser tab. Also we advise to make website backups regularly.

Set text style for your website builder.

1. Select "Settings" and "Styles" at top right of the website builder;
2. Select text style and select font, size, etc.;
3. Select "Links" and set link text colour and link hover;
4. Select "Advanced" to adjust aditional features.

1. Adding Assist as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Assist composition;
   • Write "Merchant ID" and "Server name" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write Item Name in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Assist with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Assist and click "Enabled" on top of window to add to payment gateways;
   • Write Assist "Merchant ID" and "Server name" to connect payment gateway to your Assist account.
   • Write Assist email to connect payment gateway to your Assist account.
   • Customising Assist with store module:
     • Style:

       Select Style tab to customise Assist button.

3. Adding Assist test mode:
   • Select Assist "Test mode" in your payment gateways / right toolbar;
   • Read Assist how to turn on test mode.

1. Go to "Settings" (on the top of the builder);
2. Go to "Pages" and switch to "SEO" tab. There you can specify:
   • "Title" (visible as a browser's tab name for every page); It is the most important for search engines;
   • "Description" is set to advise to a search engine what every page is about;
   • "Keywords" are still used by some search engines, but Google ignores them (write keywords in line, separate with commas or semicolons, spaces between words are not important);
   • "User-friendly URL" is the optional field if you want to specify a custom URL path to a page. The default value is taken from the page name specified in the menu.
3. See how to add custom meta tags.

To solve this problem please take the following steps:

1. Open builder in Chrome or Firefox browser;
2. Open developer tools in browser (key F12);
3. Switch to "Network" tab;
4. Click on "Save" button in builder;
5. Click on appeared request line (it should begin with "?sess=");
6. Switch to "Response" tab;
7. Copy text you see in this tab;
8. Create ticket on site.pro and tell us about "error loading page" and paste copied text. Our developers will fix this problem;

1. Select "Settings" at the top of builder;
2. Select "Favicon";
3. Click favicon ;
4. Click "Add New" / "Upload New Picture" or drag and drop the file to upload or change favicon;
Click "Apply".

1. Adding ЮKassa as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose ЮKassa composition;
   • Write "Shop ID" and "Secret Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write Item name and VAT rate from Yandex Kasa in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding ЮKassa with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select ЮKassa and click "Enabled" on top of window to add to payment gateways;
   • Write ЮKassa "Shop ID" and "Secret Key" to connect payment gateway to your ЮKassa account.
   • Customising ЮKassa with store module:
     • Style:

       Select Style tab to customise ЮKassa button.

3. Adding ЮKassa test mode:
   • Select ЮKassa "Test mode" in your payment gateways / right toolbar;
   • Read ЮKassa how to turn on test mode.

1. Login to your Site.pro account;
2. Go to My Websites;
3. Click "Edit Website" button next to domain you would like to publish;
4. Make necessary changes to your website;
5. Click "Publish" website at top of the builder to make your website visible to public;
6. You can publish "Under construction" template of website while you create your website.

1. Adding Iyzico as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Iyzico composition;
   • Write "API Key" and "Secret Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item name" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Iyzico with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Iyzico and click "Enabled" on top of window to add to payment gateways;
   • Write Iyzico "API Key" and "Secret Key" to connect payment gateway to your Iyzico account.
   • Customising Iyzico with store module:
     • Style:

       Select Style tab to customise Iyzico button.

3. Adding Iyzico test mode:
   • Select Iyzico "Test mode" in your payment gateways / right toolbar to test payment method with test cards provided by Izico;

1. Click "New/Reset" dropdown list at top of builder;
2. Select "Reset" and start from beginning.

Note: All your current progress will be lost if you choose to reset template.

1. Adding Epayco as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Epayco composition;
   • Write "Customer ID", "P Key" and "Public Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item Name" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Epayco with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Epayco and click "Enabled" on top of window to add to payment gateways;
   • Write Epayco "Customer ID", "P Key" and "Public Key" to connect payment gateway to your Epayco account.
   • Customising Epayco with store module:
     • Style:

       Click Epayco to customise Epayco button.

3. Adding Epayco test mode:
   • Select Epayco "Test mode" in your payment gateways / right toolbar;
   • Read Epayco how to turn on test mode.

• Adding Cookie policy:
  1. Go to "Settings" at the top of the builder and select "Settings";
  2. Select "Cookie policy";
  3. Click on "Enable cookie policy block".
  4. Click on "Add new";
     These cookies will be loaded only after visitor consents;
  5. Write "Cookie name" and "Cookie description";
  6. If necessary, check the box "Required functional cookie";
     In this case, this cookie will be required.
• Customising Cookie policy:
  1. Write button text;
  2. Write customise button text;
  3. Select text font, size, background, message colour, button colour and button text colour;
  4. Write cookie policy message.
  5. Click "Apply".

1. Adding Epsilon as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Epsilon composition;
   • Write "Contact code" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Product description" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Epsilon with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Epsilon and click "Enabled" on top of window to add to payment gateways;
   • Write Epsilon "Contact code" to connect payment gateway to your Epsilon account.
   • Customising Epsilon with store module:
     • Style:

       Select Style tab to customise Epsilon button.

3. Adding Epsilon test mode:
   • Select Epsilon "Test mode" in your payment gateways / right toolbar to make test payments;

1. Click "Preview" at top of the website builder;
2. You can see how your website will look online through different formats (e.g. desktop);
3. Click "Close preview" at top right corner to close preview window.

1. Adding Redsys as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Redsys composition;
   • Write "Name", "Terminal", "Merchant code" and "Merchant Password" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Product description" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Redsys with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Redsys and click "Enabled" on top of window to add to payment gateways;
   • Write Redsys "Name", "Terminal", "Merchant code" and "Merchant Password" to connect payment gateway to your Redsys account.
   • Customising Redsys with store module:
     • Style:

       Select Style tab to customise Redsys button.

3. Adding Redsys test mode:
   • Select Redsys "Test mode" in your payment gateways / right toolbar;

Your websites are automatically created to look good on all devices.

To check your website responsiveness:

• Select different size screens just above your website content;
• Select preview.
  Select different size screens to see how it looks.

Note: If you need to adjust some elements only on particular screen see the link.

1. Adding Dragonpay as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Dragonpay composition;
   • Write "Merchant ID" and "Secret Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item Name" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Dragonpay with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Dragonpay and click "Enabled" on top of window to add to payment gateways;
   • Write Dragonpay "Merchant ID" and "Secret Key" to connect payment gateway to your Dragonpay account.
   • Customising Dragonpay with store module:
     • Style:

       Select Style tab to customise Dragonpay button.

3. Adding Dragonpay test mode:
   • Select Dragonpay "Test mode" in your payment gateways / right toolbar;
   • Read Dragonpay how to turn on test mode.

Elements visibility can be managed for:

1. Devices:
• Select an element/layout/page section;
• Select "Visibility" on right toolbar;
• Choose devices that you want to show/hide selected element/layout.
2. Pages:
• Select element/layout/page section;
• Select "Visibility" on right toolbar;
• Choose to "Show on current page only", "Show all pages" or "Show specific pages".

1. Adding Robokassa as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Robokassa composition;
   • Write "Store identifier", "Password 1", "Password 2" and choose "Hash type" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Product description" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Robokassa with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Robokassa and click "Enabled" on top of window to add to payment gateways;
   • Write Robokassa "Store identifier", "Password 1", "Password 2" and choose "Hash type" to connect payment gateway to your Robokassa account.
   • Customising Robokassa with store module:
     • Style:

       Select Style tab to customise Robokassa button.

3. Adding Robokassa test mode:
   • Select Robokassa "Test mode" in your payment gateways / right toolbar;
   • Read Robokassa how to turn on test mode.

1. Select a layout you want to adjust;
2. Select layout colour by clicking Background in right toolbar;
3. Select layout colour or image/video for the background;
4. Select "Visibility" in the right toolbar;
5. Select devices that you want your layout to appear in (e.g. a wide screen, desktop, and tablet);
6. Select a different size of screen above your website content (e.g. phone);
7. Insert another layout in the same position where the previous was;
8. Select that layout and choose layout colour by clicking "Background" in right toolbar;
9. Select different layout colour or image/video for the background;
10. Select "Visibility" in right toolbar and set it to show for that layout only (e.g. phone).

1. Adding BaoKim as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose BaoKim composition;
   • Write "E-mail" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item name" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding BaoKim with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select BaoKim and click "Enabled" on top of window to add to payment gateways;
   • Write BaoKim "E-mail" to connect payment gateway to your BaoKim account.
   • Customising BaoKim with store module:
     • Style:

       Select Style tab to customise BaoKim button.

• Select element that will be used to download a file (example: image, button, text);
• Select "Advanced" tab in the right toolbar;
• Find "URL" on tab;
• Click next to "No link selected" button;
• Select "File from your Website";
• Click button;
• Click "Upload New File";
• Choose necessary file from computer;
• Click "Select";
• Click "Apply".

1. Adding WM Widget as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose WM Widget composition;
   • Write "WebMoney ID", "Purse ID" and "Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write Product description in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

1. Press Ctrl/Cmd key on your keyboard and select elements you want to edit;
2. Make changes to selected elements in right toolbar.

Note: If you choose same category elements you will have more features to edit.

1. Adding Ecwid:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Ecwid composition;
2. Connecting Ecwid:
   • New store:
     • Select to "Create store" in left toolbar;
     • Write your email address and click "Create";
   • Existing account:
     • Select to "Connect existing account" in right toolbar;
     • Write "Store ID" and click "Link"
   • To set up the Ecwid online store see instructions;
   • Close panel to save progress;
   • Select "Widget type" and choose type how your store will look;
   • Size:

     Set element size or "Allow to adjust size automatically" in right toolbar.

1. Adding Epay.bg as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose Epay.bg composition;
   • Write "MIN" and "Secret Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item name" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding Epay.bg with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select Epay.bg and click "Enabled" on top of window to add to payment gateways;
   • Write Epay.bg "MIN" and "Secret Key" to connect payment gateway to your Epay.bg account.
   • Customising Epay.bg with store module:
     • Style:

       Select Style tab to customise Epay.bg button.

3. Adding Epay.bg test mode:
   • Select Epay.bg "Test mode" in your payment gateways / right toolbar;
   • Read Epay.bg how to turn on test mode.

Each template has its own default elements and each element is placed differently per template.

So, after changing template, your created website will be lost.

1. Adding EasyPay as single-order button:
   • Drag & drop "Commerce" from main toolbar;
   • Choose EasyPay composition;
   • Write "Merchant ID" and "Web Key" in right toolbar.
   • Customising a single-order button:
     • Item description:

       Write "Item name" and "Product description" in right toolbar.

     • Price:

       Write product price and currency in right toolbar.

     • Size:

       Set element size or "Allow to adjust size automatically" in right toolbar.

2. Adding EasyPay with store module:
   • Drag & drop "Commerce" from main toolbar;
   • Choose shopping cart composition;
   • Select "Payment Gateways" in right toolbar;
   • Select EasyPay and click "Enabled" on top of window to add to payment gateways;
   • Write EasyPay "Merchant ID" and "Web Key" to connect payment gateway to your EasyPay account.
   • Customising EasyPay with store module:
     • Style:

       Select Style tab to customise EasyPay button.

3. Adding EasyPay test mode:
   • Select EasyPay "Test mode" in your payment gateways / right toolbar;
   • Read EasyPay how to turn on test mode.