FAQ

How many sub-domains can and will a domain support?

Managing Website

An unlimited number. As many as the user wants/requires.

#kb2816

Where is my website located?

Managing Website

Press the arrow next to "Edit Websites";

You can see your domain IP and on which Server it is located.

If needed you can change your website's server.

#kb3672

How much does it cost to move to another server?

Managing Website

It costs nothing.

To move to another server you need to create a ticket and ask for your website to be moved to specific server.

#kb3676

Create a link

Managing Website

Mark text which you make as link;
Press the Link icon;
Choose file from your Computer and upload it;
Tick „Open in New Window“ if necessary.

In Styles-->Links - you can select the color of Link text and hover.

#kb3680

My website or website builder isn't working

Managing Website

Check your internet connection;
Check your parked domain;
Clear the browser cache and delete cookies;
Switch your browser;
Restart your computer.

If the issue still exists, please inform us by creating a support ticket.

#kb3016

How many custom domains can be used with each website?

Managing Website

The website supports multiple domains: one main domain and other domains as redirects to the main domain.

#kb2716

Delete my website

Managing Website

Open My Websites;
In the drop-down list next to the "Edit website" button, select "Delete";
Enter your password to confirm the action.

The domain which was linked to this website will be displayed in the "Unlinked domains" list and you can link it to your other website.

#kb3040

Unlink my domain

Managing Website

You can unlink your domain from the website and move it to the "Unlinked domains" list.

Open My Websites;
Click on the gear next to the domain and select "Unlink";
Confirm your action.

#kb3052

Free SSL

Managing Website

Free SSL certificate is available for Free, Starter, Business and Design Studio plans, which is automatically installed for all parked/delegated/purchased domains except Site.pro sub-domains.

#kb2824

Provide access to other people to edit the website

Managing Website

Go to My Websites page;
Choose the website that you need to share with your customer;
Click on the "Share" button;
Enter customer's email address, click "Add".

You provided access to your customer to edit this particular website.

#kb3012