FAQ

1. Click “Store cart” and in the right toolbar press “Tax Rules”;
2. Fill in the item name and click “Add rate”;
3. Click "Edit" button (with pencil icon) to change or add new countries:
• Click “Add item”;
• Fill in the item name;
• Choose the country in the drop down menu;
• Add all the countries to the list;
• Click “Apply”.
4. Select each country in your created “Destination zone” dropdown list and write the tax rate;
5. Add additional tax rules by pressing “Add item”;
6. Click “Apply”.

Note: If several tax rules used for one country (e.g. 1st tax rule for USA is 15%, and 2nd tax rule for USA is 7%) - it will be added together in billing (so in this example customer from USA will have to pay 22% tax).

1. Different customer experience:
1. 1-click-purchase;
2. Catalogue with Inquiry form;
3. Full E-commerce with Cart.
2. Product Management:
• Products (images, SKU, price, etc.);
• Categories (for menu and filters);
• Item Types (e.g. phones, monitors, etc.);
• Product variations (e.g. colours);
• Different listing options;
• Different filters.
3. Store Management:
• Order management;
• Currencies and formats;
• Automatic invoice system;
• Shipping and delivery options;
• Stock management (Qty);
• Customisable tax system (neto/bruto prices).
4. 40+ payment gateways;
5. E-commerce Templates:
• Ready Templates;
• Designing from scratch;
• Easy integration to any template.
6. Aditional features:
• Terms and conditions;
• Multiple languages;
• SEO (including microdata).

Site.pro builder Store module supports mail notifications. Mail notifications can be sent both for the merchant and for the customer. There are 2 cases when notifications are sent: when the order is submitted and when the payment for order is received.

In order to configure mail notifications for yourself (merchant) add email address:

• Сlick on any product in your online store/shop;
• In the right toolbar select "Store";
• Click "pencil" icon in contact form block and switch to "E-mail settings" tab;
• Type your email address in field "Form will be sent to this E-mail" where you want to receive mail notifications;
• Switch to the "SMTP" tab to configure SMTP options if it needs.

Why I do not receive mail notifications even after adding email address in Store configuration?
Despite you added email address in "Contact Form" block settings there can be cases when mail notifications are not delivered. The usual reason for that is the absence of SPF record of your website domain. Please check this page for more details about this problem.

In order to add an option (example: material) for the item in the store:

• Сlick on any product in your online store/shop;
• In the right toolbar select "Store" and press "Edit products" button;
• Click on the arrow "Item Type", choose "Edit";
• Click on "+Add option";
• Specify "Name" (example: material) in the first column and click on the arrow in the second column choosing "Edit"
• Click on "Add item", specify "Item Name" (example: list of materials);
• Choose necessary "Type" (example: "Check Box");
• "+Add Option", enter "Item Name" (example: "Cotton" and. ect.);
• Apply changes;
• If you want to make it searchable in the filter field, click on the magnifier.

In the description a add note that the customer should specify his selected option, when checking out.

To categorize your products:

• Open the necessary page where you want to show products’ category in site builder;
• Add products catalog to the page;
• Click on the product in your online store;
• In the right toolbar's "Store" click on the "Edit products" button;
• In the Properties popup go to the "Categories" dropdown list and choose the category that you want to apply for the particular product by clicking on it (categorize all your products);
• Edit categories if needed by using "Edit" button at the bottom of dropdown list;
• Click on the "Apply" button in Properties.

To show the particular products' category on the specific page:

• In the right toolbar's select "Listing";
• In the "Category" dropdown list choose the option on how you want your products to be categorized on the page.

• Сlick on any product in your online store/shop;
• In the right toolbar select "Store" and press "Edit products" button;
• Go to "Item Type" dropdown list and choose "Edit" option by clicking on it;
• Go through Lists Option dropdowns and choose "Edit" option by clicking on it;
• You can Rename/Delete/Change options;
• Click "Apply" button after all the needed changes.

• If you need product's price in the store to be displayed in brutto, taxes should be left 0;
• If you need product's price - in netto, add the taxes.

All orders are saved in published website in one of the data file. The only reason of missing orders may be related to file deletion (possibly you deleted website files and then re-published website).

The older file having all orders may be returned by restoring published website backup from hosting control panel of earlier version. After restoring the client should check in builder if earlier orders appeared. However note that website backup restoring on hosting will restore the whole earlier website version. So to make it up-to-date again just re-publish website in builder (builder will have up-to-date version). The re-publication will not delete restored orders.

• Go to Page structure on the right side of your website builder;
• Сlick on the "StoreCart";
• In right toolbar select "Store cart" and click "More properties" button;
• Сheck the box for the payment gateway that you want to apply;
• Fill in the payment information and click "Apply".

Sometimes there can be an issue that after publishing website some built-in words/buttons of Store or Store Cart modules appear in a different language as opposed to desired.

The language of such words/buttons depend on a language of a website, whereas the language of a website depends on these factors:

• when using Languages module and having multiple languages on the website, the website is considered multilingual. In this case all Store words/buttons will be translated to a chosen language in Languages selector ("flags" or "dropdown") by a customer on published website;
• when using no Languages module, then the language of currently opened website builder is taken for published website. For example, if the website is built as a Spanish website (have all entered words and texts in Spanish), but using builder in French, then all Store words/buttons will be translated to French rather than Spanish.