Site.pro
  • Website Builder
    • Website Builder
    • Online Stores
    • Templates
    • Domains
    • Plugins
    • Languages
    • FAQ
    • Affiliate Program
    • Blog
    • Examples
    • For Design Studios
  • Prices
  • Website Import
  • For Resellers
    • White Label
    • Prices
    • Panels
    • How it Works
    • Free Websites
    • Marketing Kit
    • Mass Import
    • Our Partners
    • Free Website Builder
    • Documentation
    • Blog
    • Domainity
    • FAQ
  • Contact Sales
  • Website Builder
    • Website BuilderEverybody can easily make a website, landing page or e-commerce.
    • Online StoresSell your goods or services anywhere on the website
    • Templates200+ Awesome Templates. Responsive Design
    • DomainsBuy domain. Connect Your Domain. Transfer Domain.
    • Plugins
    • Languages
    • FAQ
    • Affiliate Program
    • Blog
    • Examples
    • For Design Studios
  • Prices
  • Website Import
  • For ResellersWhite Label
    • White LabelThe most popular white label tool is ideal for reselling
    • PricesStart reselling. Pay for live websites. Free Websites
    • PanelsOne product for all platforms. Download plugin for your panel
    • How it WorksCloud or On-Premises. Recommendations for Builder Server
    • Free WebsitesUnlimited Quantity of Free Websites
    • Marketing KitUse White Label Marketing Kit To Increase Your Sales
    • Mass Import
    • Our Partners
    • Free Website Builder
    • Documentation
    • Blog
    • Domainity
    • FAQ
  • Contact Sales
  • inputRegister
    Sign Up with Facebook
    Sign Up with Google
    or
  • faceLog In
    Sign in with Facebook Sign in with Google
    or
    Remind password
    A new password will be sent to the specified e-mail address.
    Return to login form
  • $
    • USD — $
    • EUR — €
    • GBP — £
    • BRL — R$
    • PLN — zł
    • INR — ₹
    • TRY — TL
    • AUD — A$
    • CAD — C$
    • CZK — Kč
    • DKK — kr
    • HKD — HK$
    • HUF — Ft
    • ILS — ₪
    • JPY — 円
    • MXN — Mex$
    • NOK — kr
    • NZD — NZ$
    • PHP — ₱
    • RUB — ₽
    • SGD — S$
    • SEK — kr
    • CHF — Fr
    • TWD — NT$
    • THB — ฿
    • CNY — ¥
    • RSD — din
    • BGN — лв.
    • RON — Lei
    • ZAR — R
    • BYN — p.
    • UAH — ₴
    • KZT — ₸
    • CLP — CH$
  • English
    • العربية
    • Azərbaycan
    • Bahasa Indonesia
    • Bahasa Malaysia
    • Беларуская
    • Български
    • Bosanski
    • Castellano
    • Čeština
    • Dansk
    • Deutsch
    • Eesti
    • Ελληνικά
    • English
    • Español
    • 繁體
    • فارسی
    • Français
    • Հայերեն
    • हिन्दी
    • Hrvatski
    • Italiano
    • עברית
    • 简体
    • ქართული
    • Қазақ
    • Latviešu
    • Lietuvių
    • Magyar
    • Nederlands
    • 日本語
    • Norsk
    • O'zbek
    • ภาษาไทย
    • ភាសាខ្មែរ
    • Polski
    • Português (BR)
    • Română
    • Русский
    • Schweizerdeutsch
    • Slovenčina
    • Slovenščina
    • Srpski
    • Suomi
    • Svenska
    • Tiếng Việt
    • Türkçe
    • Украї́нська
    • Wikang Tagalog
    • And additional 2 languages inside Site.pro website builder

FAQ

for Hosting Companies

Please use keywords in English only.
Profile (5)Payment Issues (8)License (12)Managing Website (2)Domains: Purchasing (1)Brand: Cloud (4)Brand: On-Premises (16)Installation: Builder (10)Installation: Builder Plugin (5)Hosting/Billing panels: cPanel (9)Hosting/Billing panels: DirectAdmin (8)Hosting/Billing panels: ISPmanager (4)Hosting/Billing panels: Plesk (6)Hosting/Billing panels: WHMCS (4)Website Builder: Plugins (4)Website Builder: Website creation (29)Website Builder: Pictures (10)Website Builder: Media (12)Website Builder: Additional (6)Website Builder: Text (8)Website Builder: Import (4)Website Builder: SEO (14)Website Builder: Social (12)Website Builder: Commerce (59)Website Builder: Maps (9)Website Builder: Forms (4)Website Builder: Advanced (13)Website Builder: Errors (19)

Error "File is not open" during publication

Hosting/Billing panels: DirectAdmin

If you get this error during publishing website then it means that DirectAdmin server could not extract some website files from zip due to some reason. Here are common reasons why this can happen:

  • Earlier it could happen due to outdated builder plugin on DirectAdmin. In rare cases it failed extracting specific files. Make sure that you have not so old plugin version on your server. You can see your version on page "Plugin Manager" page, and the latest plugin version available on Site.pro here (most probably you will also see it in DirectAdmin too). If they do not match we recommend you to update plugin and check if it solves the problem with publication.
  • There is not enough space on DirectAdmin server disk. This reason is most likely if you get the error randomly on every website. Obviously, to fix this problem free up some space on DirectAdmin server disk.
  • If you get this error for some specific website then the problem may be caused by exceeded quota on that DirectAdmin account. Make sure that you have enough MBytes dedicated for that account. Unfortunately it is not easy to find out how many space is needed for the website to be published. The most of space takes the image gallery. If you open client's builder, check its gallery and see that it has a lot of images then most probably this website will take much space when published and the reason of exceeded quota is justified.
  • If none of these helped then let us know about the problem by creating a ticket and reporting about this problem.