FAQ

If you get this error during publishing website then it means that DirectAdmin server could not extract some website files from zip due to some reason. Here are common reasons why this can happen:

• Earlier it could happen due to outdated builder plugin on DirectAdmin. In rare cases it failed extracting specific files. Make sure that you have not so old plugin version on your server. You can see your version on page "Plugin Manager" page, and the latest plugin version available on Site.pro here (most probably you will also see it in DirectAdmin too). If they do not match we recommend you to update plugin and check if it solves the problem with publication.
• There is not enough space on DirectAdmin server disk. This reason is most likely if you get the error randomly on every website. Obviously, to fix this problem free up some space on DirectAdmin server disk.
• If you get this error for some specific website then the problem may be caused by exceeded quota on that DirectAdmin account. Make sure that you have enough MBytes dedicated for that account. Unfortunately it is not easy to find out how many space is needed for the website to be published. The most of space takes the image gallery. If you open client's builder, check its gallery and see that it has a lot of images then most probably this website will take much space when published and the reason of exceeded quota is justified.
• If none of these helped then let us know about the problem by creating a ticket and reporting about this problem.