FAQ

This error can occur due to one of the following reasons:

• Apache "mod_rewrite" module is not ON. To fix this issue make sure that Apache module mod_rewrite is turned on in builder virtual host. If you use nginx server for builder then make sure that all required rewrite rules are set in nginx configuration for builder.
• Wrong builder plugin is installed. If you have multiple Site.pro brands using different builder domains then possibly you installed plugin from the brand where builder domain differs from the one which you installed builder plugin for. You need to re-install plugin on cPanel using plugin installation guide link from a correct brand.
• Builder domain has changed. If you changed builder domain when builder plugin was already installed on cPanel then this error can occur. Re-install builder plugin to fix this problem so that cPanel gets new builder domain from Site.pro license.
• Builder domain is locally resolved to incorrect IP. Possibly you have custom record specified in file "/etc/hosts" which points builder domain to a different IP. As a result builder plugin API call fails. Make sure that builder domain on your cPanel server is resolved to a correct IP address.