FAQ

In rare cases the publication of website can take a lot of time and end with error "Operation timedout, try again later" (in this case publication may take up to 2 hours). Unfortunately this error does not provide any details, but the sure thing is that something broke publication process and it just stopped in a background leaving the client to wait without any progress.

Click Preview button in builder and check if website is previewed properly. If it ends with an error, then contact us in support by creating a ticket and specify the error you see. If the preview is loaded properly, then most probably the problem occurs due to lack of RAM on server which is dedicated for PHP processes for builder (parameter "memory_limit"). Note that, despite the fact the recommended value for builder installation is 256M, sometimes it may not be enough.

To fix the problem you may try the following:

Only for On-Premises builder:

• Add config "noShutdownFuncFork": true, into builder configurational file "config.json". With this config builder will use different method for website generation which requires much less memory.
• If (1) did not help, then increase limit of memory dedicated for PHP (parameter "memory_limit"). Unfortunately it is not known what value the parameter must be increased to, because it primarily depends on pages count of published website. Roughly speaking, for ~100 pages of website the value must be not less than 256M.
  
• Update builder to the latest version and check publication after that.

• (only for builder v3) The combination of many pages on website (more than 100) and enabled Auto Layout option may require much more RAM for website generation during publication. If there are much more pages than 100 then we recommend you to turn off option "Auto Layout" and use 4 standard methods (Wide, Desktop, Tablet, Phone).
  
• During long website creation/maintenance there can be many unneeded (outdated) pages left in builder with time. Remove all unused pages and try to publish website again.