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  • Account & Billing

    Why am I charged by Site.pro automatically?
    FAQ
    ›
    Account & Billing
    Why am I charged by Site.pro automatically?
    Website Builder

    Why am I charged by Site.pro automatically?

    When you buy a plan/domain, subscription is activated automatically (in most cases).

    Please see more information on these related page:
    How to manage Subscription?
    How to cancel automatic renewal when paid with PayPal?

    If you was charged by Site.pro and you are not sure what exactly for, then take the following steps:

    1. Create new ticket;
    2. Specify all possible details about transaction:
      • transaction amount and currency;
      • transaction ID;
      • transaction date;
      • used payment gateway;
      • if possible, attach the invoice to the ticket.

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    • Why does Site.pro implement automatic billing on my account?
    • Why is there an automatic charge from Site.pro on my statement?
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