FAQ

Payment is pending

Payment Issues

It means that we have no answer from the payment system yet. There could be no funds on your PayPal/Card or payment system is temporary not working. When the billing system charges you successfully - license starts working automatically.

#kb408

"Reference not found" error while paying via PayPal

Payment Issues

If you get "Reference not found" error while paying via PayPal, please disable all tracking protection extensions on your browser.

#kb1704

Subscription management

Payment Issues

When you buy a plan/domain the subscription is activated automatically (in most cases): My Websites;
If you don't have a subscription, you will be notified 7 and 3 days before the expiration date to the registration email;
To extend the plan you need to renew it manually.

#kb2988

Update credit card

Payment Issues

If you need to update credit card details - you just need to make a new payment using new credit card.
Old card details will be updated to the new one.
Unused time period of current license will be added.

#kb2924

Your payments are not accepted

Payment Issues

In this case, you need to contact your bank about account your credit cards connected with. There might be some limitations from your bank in this case (e.g. limitations on account in case of open dispute, lack of funds on the account, restriction on internet payments for certain countries, etc.).

Your bank should provide you all the details of why your transactions are not allowed.

#kb1712