FAQ

The websites are restricted after the license expires.

Why the restriction exists:

1. Hosting companies asking to protect them from losing customers, as people can switch to a cheaper hosting provider after a website is created;
   But when websites stop working (on another provider) customer usually returns back to the old provider;
2. This model fits all servers network architectures (1 big server; many servers; every customer on dedicated VPS);
3. There is no other way to control the number of websites as hosting providers constantly migrate among servers;
4. Legal side (most important). Site.pro uses hundreds of patents, technical suppliers, and content providers; some of them require constant payment while technology or content is used. If Client converts websites to Wordpress (or other technology), its infringe the legal rights and automatically would generate legal issuess with Site.pro or technology or content owners (or their representatives).

If you migrate your clients to another server and IP of new server changes then you need to update IP in your brand on Site.pro licenses page from old value to new value after migration. The plugin re-installation or other actions are not needed.

Note for On-Premises Brand: The IP update on licenses page is needed only if you migrate hosting server with clients. In case if only builder server is moved then no actions are needed at all. There is no need in having IP for builder server on licenses page if that server is used only as builder and not as hosting server with clients.

Some advanced brand features (like website import) are available with Trusted Partner status only.
You have 2 options (select one of them) to unlock these features:

Option 1:

• Upgrade to 1000 live websites package for 190€/month (or to bigger packages).

Option 2:

• Pass the Trusted partner validation on your license page by filling in the form;
• Make a payment for at least 300€ (or equivalent amount in your currency).

• "Block pending"– the system is already executing your request to block the website. It might take less than 24 hours”.
• "Blocked" - checking is finished, action completed.
• "Active" - if we recognize your website as created with Site.pro builder and currently working online, status comes back to "Active" (blocking action will be reverted).

• Make sure all Site.pro services settings are correct. Check if Website Builder is available to your customers and they can publish their websites.
• Check Your Builderisation Level: make sure you have completed all the points from our Marketing Kit.

• Your prices for Website Builder packages are too high.
  Solution: Check if customers can afford these costs: look at competitors offering in your country. Set the price lower: the average price for a website builder should be the same as the price for hosting or slightly less.
• You don't offer free Website Builder packages.
  Solution: Offer your customers a free Website Builder package. It will cost you nothing - check out information about free websites and how to activate them.

• Set up tariff plans in your server panel (e.g. "Service Plan" in Plesk; "Package" in cPanel);
• Go to "My Licenses", click to the "Manage" of the required brand;
• On the "Edit Plans" tab, configure the required number of plans and their capabilities;
• In the "Relate with these hosting plans" input field, enter the names of the tariff plans from your server panel. Double-check if you entered correct plan name(s);
• Select the "Default" plan, it will be assigned to those users who do not belong to any of the other configured plans;
• A plan for which "Relate with these hosting plans" is empty is ignored unless it is selected as "Default";
• Click "Apply".

• your payment needs to be strongly above average;
• the additional conditions must be applied to both sides;

Choose one of two options

Option 1

• Select the On-Premises brand, in which case your website will be hosted on the servers of your hosting company;
• If you already have a Cloud brand you can migrate from Cloud to On-Premises.

Option 2

• Choose the Cloud brand location closest to your country;
• For countries with restrictions on the location of websites we have servers:
  in Kazakhstan (provider ТОО "Компания Hoster.KZ");
• If you have any questions regarding information security or hosting restrictions in your country, please submit a ticket in our support system.

• Unpublished websites;
• Offline websites (websites with fatal errors, without DNS records, etc.);
• Websites which were replaced with another website (built using a different software).

If you migrate one or more websites/accounts to another server then some changes might be needed in builder for a successful migration.
There can be some cases when actions might be required. Note. Use these recommendations only if domains of websites are not changed.

• Website/account is moved from one server to another where both servers use the same builder brands. In this case no actions are required.
• Website/account is moved from one server to another and servers use different builder brands. In this case action is required before website migration. Note that it does not depend on who belongs server where website is about to be migrated - whether it belongs to you or to another hosting company. You will need to migrate website from old builder (used on old server) to new builder (used on new server):
  • Open builder for migrating website on old Hosting Panel. Hover on Publish icon and press "Backup/Restore" item;
  • Download backup;
  • Migrate website/account;
  • Open builder for migrated website on new Hosting Panel. Select Backup/Restore, restore it;
  • Publish the website.

Mass website/account migration
If you want to migrate many websites from one server to another at once and servers use different builder brands then please contact us in tickets and we will give you instructions.

Go to "My Licenses" page and sign in.

If you don’t have a brand:

• Press add brand.
• Pick location and press save.
• Follow the steps below.

If you have a brand:

• Click the "Manage" button next to your domain.
• Select “Customize builder”.
• Choose required “User interface” and press edit style icon to choose your fonts and click apply.