Terms of Service

Last updated on 2026 April 01

These Terms and Conditions (hereafter “Terms”) are a legal agreement between Borcov Group FZE, registered at Q1-04-054/C, SAIF-Zone, PO Box 8000, Sharjah, U.A.E. (the “Company”) and you (the “User”).

Unless otherwise stated, the Company entity you contract with is determined by your billing address as follows:

  • EEA/UK/Switzerland – Site.pro Ltd (Cyprus);
  • CIS countries — IE Filip Borcov (Georgia);
  • All other countries — Borcov Group FZE (the United Arab Emirates).

These Terms govern the use of all services (collectively, the “Services”) provided under the Company’s Website https://site.pro/ (the “Company’s Website”).
By registering, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.
For all inquiries regarding these Terms or the Services, you may contact us at info@site.pro (the “Company’s Email“.)

  • 1. USERS AND SERVICES
    • 1.1. For the purposes of these Terms, any incorporated entity or natural person (collectively the “Person”) granted access to the Service via the Company’s Website shall fall into one of the following categories:
      • Visitor — any Person who visits the Company’s Website;
      • User — any Person who visits the Company’s Website;
      • Hosting Provider — a Person who accesses or uses the Website Builder (see clause 1.2(b)) to provide or resell to its own customers;
      • Affiliate — any Person authorized to market and/or resell the Service to third-parties in exchange for a commission or fee payable by Company (Users participating in the Revenue Share plan are considered Affiliates).
      • Company / User Representative any affiliate, subsidiary, agent, or commonly owned entity of a company that is authorized to act on its behalf in connection with these Terms.
    • 1.2 The Service is available to all Users who have full legal capacity to enter into binding agreements. The Services offered:
      • Website Builder — a tool that allows Users to create and manage websites.
      • Website Builder for Hosting Providers — a tool that allows Hosting Providers to offer the Website Builder functionality to their own end customers.
      • Accounting Software — a cloud-based accounting software.
      • Domains — services for using and managing domain names.
      • Mailboxes — services for using and managing email accounts.
      • Blogs — informational pages for Visitor, where Users can submit materials to the Company. The Company, at its sole discretion, decides if and when such materials will be published.
    • 1.3. The Company reserves the right, at its sole discretion, to introduce, modify, suspend, or discontinue any features, plans, or functionalities of the Service for any category of Users at any time and without prior notice, except as otherwise required by applicable law.

  • 2. LICENSING
    • 2.1 Grant of License
      As long as the User complies with these Terms and pays all applicable fees, the Company grants the User a broad, non-exclusive, license to access and use the Services. Hosting Providers may also make the Website Builder available to their own end customers, including with white-label branding, as permitted by their plan.
    • 2.2 Use of Services
      The User may use the Services freely and without limitation, provided such use remains within the scope of the User’s selected plan.
    • 2.3 Termination of License The license granted under this clause shall automatically terminate upon suspension, termination, or cancellation of the User’s account for any reason.

  • 3. ACCOUNT REGISTRATION AND ACCESS POLICY
    • 3.1. Account Creation
      By registering for the Service, creating an account, and using the Services, each User confirms that he:
      • Has read and understood these Terms and the Privacy Policy;
      • Unconditionally agrees to comply with these documents.
    • 3.2. Information Required
      Upon or after the registration, the User shall provide the following information, including but not limited to:
      • Name and surname (if applicable);
      • Email address (if applicable);
      • Password (if applicable);
      • Telephone number (if applicable);
      • Company details (if applicable).
      Some information may be generated manually or automatically by the Company.
      The User may register by creating an account directly on the Company’s Website or by using a third-party authentication provider, such as Google, Facebook, etc. If the User chooses to register or log in via a third-party provider, the Company may receive certain account information, such as the User’s name, email address, and other profile details (e.g., profile picture), from that provider, subject to the provider’s own terms and privacy policy. The User is responsible for reviewing and complying with those terms.
    • 3.3. Accuracy and Liability
      The User confirms that all information provided is true, complete, and up to date. If incorrect or incomplete data is provided, or if changes are not updated, the Company assumes no risk or liability toward the User or third-parties. The User bears full responsibility for any consequences arising from inaccurate or unreliable data. The Company reserves the right, at its discretion, to change, restrict, or delete any account if data is inaccurate, inappropriate, unlawful, or otherwise undesirable.
    • 3.4. Account Access
      The User may access the account at any time provided he retains access to the initial email account used for registration. If the User no longer has access and cannot recover the password, the User must provide verifiable information (e.g., last payment date, payment IDs, full name, and address linked to the account) in order to recover access to his account.
    • 3.5. User Acknowledgement
      By registering, the User accepts this Account Registration and Access Policy and agrees not to raise claims or lawsuits against the Company for following these procedures.
    • 3.6. Multiple Claims to an Account
      If more than one party claims rights to the same account, the Company is not obliged to grant access to any party and may, at its sole discretion, decide based on internal records and historical usage data.

  • 4. ACCEPTABLE USAGE POLICY
    • 4.1. The Company reserves the right to refuse to provide Services, as well as to suspend the provision of Services already paid for, in part or in full, to any User who violates both these Terms or individual provisions of the Acceptable Usage policy.
    • 4.2. The Company reserves the right to change Service plans, prices, billing terms at any time.
    • 4.3. The User has the rights to:
      • Access and use the functionality of the Services according to their selected plan;
      • Customise and provide Service functionality to their own clients (where permitted by plan);
      • Modify or customize the Service as permitted under the features of the selected plan;
      • Change password and email;
      • Request blocking of their account or cancel the Services. If the User cancels the Services, the prepaid service fee is not refundable;
      • Earn a reward for attracting solvent customers in accordance with the terms of the partnership program (if applicable);
    • 4.4. The User agrees to:
      • Provide accurate, complete, and up-to-date registration data, and promptly update it when necessary;
      • Keep login credentials confidential and immediately notify the Company by email if they are lost or compromised;
      • Monitor updates to these Terms and Privacy Policy;
      • Use the Service only in compliance with the law, including intellectual property rights;
      • Ensure that their account, content, and scripts do not cause harm, overload, or disruption to the Services.
    • 4.5. Prohibited Conduct
      The Visitor or User is prohibited to:
      • Redistributing, reselling, relicensing, or otherwise exploiting Service source code, algorithms, databases, designs, logos, templates, media content, images, trade names, trademarks, text content and documentation (collectively “Digital Content”) outside the Service, excluding marketing materials provided for marketing purposes;
      • Modifying or adapting Service source code unless stated otherwise on the Company’s Website
      • Using the Services for purposes other than their intended or authorized use, including, but not limited to:
        • Initiating or receiving unreasonably high service flows (e.g. abusing bandwidth) inconsistent with regular use;
        • Using the Services primarily for storage purposes (e.g. abusing disk space);
        • Technically or maliciously disrupting the operation of Services in any manner;
        • Submitting false claims, misusing support channels, or otherwise abusing Company support services;
        • Leaving abusive, inappropriate, or misleading reviews and/or feedback about the Services;
        • Engaging in any conduct that results in withdrawal of Service support due to inappropriate feedback;
        • Using Services for spam, mass unsolicited messaging, flames, or mail bombs, directly or indirectly;
        • Hosting or promoting spam and/or illegal content advertising on external servers linking back to Service-hosted domains;
        • Using hosted domains or accounts as sources, intermediaries, or destinations for spam.
    • 4.6. Prohibited Content
      It is strictly forbidden to publish, transmit, store, or otherwise make available through the Service any content that:
      • Involves child sexual exploitation or pornography;
      • Infringes or violates intellectual property rights
      • Relates to the illegal purchase, sale, or distribution of weapons or drugs;
      • Involves the unauthorised distribution, copying, or download of copyrighted software, audio, video, or other protected material without ownership or distributor rights;
      • Insults, belittles, or otherwise discredits the honor, dignity, or business reputation of third-parties, or discriminates against any person or group on any grounds;
      • Is fraudulent, deceptive, or misleading;
      • Relates to hacking, cracking, warez, or IRC-related activities.In addition, any use of the Service in violation of the following third-party provider policies is strictly prohibited:

  • 5. SUPPORT
    • 5.1. The Company provides Users with access to Service support on the following terms:
      • The User shall submit a support request via the ticket system or enquire about a new Service via email or phone.
      • Support is provided at the Company’s sole discretion and is limited to issues directly related to the functionality of the Service, technical errors, or critical bugs. Requests for new features, improvements, or non-critical issues may be noted for future development but do not create any obligation on the Company to implement them.
      • While the Company endeavors to respond to tickets within one (1) working day, this is an estimate only and not a binding commitment. The Company makes no guarantee of response or resolution time
      • The Company may, at its discretion, close or refuse to handle any support request that violates these Terms or is otherwise deemed inappropriate, insulting, discriminatory, humiliating or otherwise improper behaviour with the support team, without warning or explanation.

  • 6. BACKUPS
    • 6.1. The Company does not automatically create or maintain backups of User’s data stored within the Services. Except as expressly provided under Section 6.2 below, the sole responsibility for creating and maintaining backups is with the User
    • 6.2. The Company performs daily automated backups for Accounting Software databases, which are stored on a separate server for up to five (5) days.

  • 7. PAYMENTS, REFUNDS AND BILLING
    • 7.1. Testing Before Purchase
      The Company allows each Visitor to test the Accounting software, Website Builder or Mailbox prior to Service registration or purchase.
    • 7.2. Tariff Plans and Additional Services
      Tariff plans for all Services are listed on the Company’s Website and vary by product and features. Users acknowledge that additional services outside their plan (e.g. various customizations), will incur additional charges.
    • 7.3. Advance Payment Requirement
      All paid Services must be financed in advance. The Service provision begins from the moment payment is registered and displayed in the User’s account. The Company reserves the right, at its sole discretion, not to process payments, to limit the number or maximum amount of payments for any User, or to deny access to Services, in part or in full, until payment obligations are fully met.
    • 7.4. Billing Models
      • Website Builder, Website Hosting, Domains and Mailbox Services are billed on a recurring subscription basis, with automatic renewal for subsequent periods unless cancelled at least fifteen (15) days before the renewal date.
      • Accounting Software Services are billed on a prepaid balance model. Paid funds are deducted daily according to the User’s selected Services and are not refundable. If the balance is insufficient and becomes negative, it must be covered by the next payment.
    • 7.5. Refund Policy
      The Company does not provide refunds for already paid Services (subscriptions) under any circumstances, including cancellation, suspension, or termination.
    • 7.6. Fraudulent Payments
      If a payment is marked as fraudulent or reversed, the Company may immediately suspend all Services, including other accounts of the same User, without refund, for security reasons.
    • 7.7. Late Payments
      • All accounts are billed according to their activation date.
      • If subscription is not renewed or prepaid balance not topped up by the User, the plan automatically is downgraded to the lowest available functionality (if possible) or suspended without any liability.
      • Accounting Software databases belonging to Users with no active paid Services for more than fourteen (14) days may be deleted without liability. Additional charges may apply in order to recover (where possible) the full functionality of Services.
    • 7.8. Currency Conversion
      Payments may be subject to currency conversion by the payment provider. The Company is not responsible for exchange rates or related charges.
    • 7.9. Affiliate Program
      Affiliates receive a commission for each valid client sale, with 25% for Accounting software and 50% for Website builder. The Company does not pay commissions where:
      • The Affiliate and User has the same (or similar) email address, IP address or are the same company group;
      • The Affiliate has not entered an available URL, where he advertises Company’s Website;
      • The Affiliate has only one paid client
      The Company reserves the right to determine eligibility and validity of Affiliate sales and to withhold payments in cases of suspected abuse or fraud.

  • 8. SERVICE AVAILABILITY
    • 8.1. The Company endeavors to ensure continuous operation of its Services and maintains an annual availability target of 99.5%.
    • 8.2. If annual availability falls below 99.5%, the Company will provide compensation of one (1) day of service fees for each 0.1% deviation from the guaranteed level, provided that the User submits a claim within seven (7) calendar days of the incident.
    • 8.3. The availability target applies only to the core Services. The Company shall not be liable for downtime, interruptions, or performance issues resulting from:
      • Force majeure events, including natural disasters, war, strikes, and similar;
      • Failures, outages, or delays in third-party networks, software, or infrastructure beyond the Company’s control;
      • Errors, misconfigurations, or misuse by the User;
      • Scheduled or emergency maintenance, upgrades, or security updates.
    • 8.4. Compensation under this clause shall be the sole and exclusive remedy of the User for any Service unavailability, downtime, or performance shortfall.

  • 9. WARRANTIES
    • 9.1. Company Warranties
      The Company undertakes to act honestly, fairly, and professionally in providing Services. The Company will use commercially reasonable efforts to ensure the smooth operation of its Services, and to correct any malfunctions within a reasonable time.
    • 9.2. Confidentiality
      The Company undertakes not to use or disclose the User’s confidential information contained in its Services, except as required by law. The Company may access User data for the limited purposes of providing support, consulting, or conducting anonymised statistical surveys.
      The Company may grant access to the User data if required by law or upon receipt of an official request from a competent authority, including but not limited to financial crime investigation bodies, courts, or bankruptcy administrators.
    • 9.3. Disclaimer of Warranties
      The Services are provided strictly ‘as is’ and ‘as available’, and the User agrees to use all Services and facilities at their own risk. The Company specifically disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of data, or uninterrupted operation. Temporary suspensions of access, not exceeding twenty-four (24) hours for maintenance or updates, shall not be considered malfunctions. The Company is not responsible for the content, accuracy, or consequences of information published by Users or third-parties within the Services.

  • 10. LIMITATION OF LIABILITY
    • 10.1. The Company shall not be liable for any losses resulting from causes beyond its direct and exclusive control. The Company shall not be responsible for any claimed damages including, without limitation:
      • System downtime, crashes, or data loss;
      • Any loss, corruption, or deletion of data, files or websites, regardless of cause, including but not limited to system failures, user error, hacking, or force majeure.
      • Registration, renewal, transfer, suspension, cancellation, or use of a domain name;
      • Predicted profits or expected revenues that would have been earned if the Services were uninterrupted;
      • Incidental, consequential, special, punitive or commercial damages of any kind.
    • 10.2. The Company’s total aggregate liability, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the User to the Company for the Services during the twelve (12) months preceding the event giving rise to the claim. Any suit must be filed within one (1) year after the cause of action accrues.

  • 11. INDEMNITY
    • 11.1. The User agrees to defend, indemnify, and hold harmless the Company, its Affiliates, officers, employees, Representatives and agents from and against any claims, demands, damages, liabilities, losses, costs, or expenses, including all reasonable legal fees, arising from or relating to:
      • The User’s breach of these Terms or applicable law;
      • The User’s misuse of the Services;
      • Content or data uploaded, transmitted, or stored by the User;
      • Disputes between the User and any third- party; and
      • Any damage caused to the Company or third- parties by improper use of the Services.

  • 12. COMPANY RIGHTS TO INTERVENE
    The Company reserves the right to intervene in and restrict the operation of any User Services if it determines, in its sole discretion, that the material in use infringes third-party rights, violates these Terms, or otherwise poses risks to the Company or other Users. The Company is the sole authority to decide what constitutes a violation.

  • 13. USE OF USER CONTENT FOR MARKETING
    The Company may, in perpetuity, worldwide and free of charge, use any version of a User’s website URL or design if it is made with the Website Builder, company name for its marketing and promotional activities, online and offline, and may adapt it as reasonably required. The User waives any claims against the Company or related persons for such use.

  • 14. SPECIFIC RULES BY SERVICES
    • 14.1. DOMAINS
      • Domain name registrations, renewals, and transfers are carried out through third-party providers. The Company acts only as an intermediary and makes no guarantee of availability, timing, or successful completion.
      • In some cases, processing a domain registration or transfer may take up to five (5) working days or longer. If a domain is not activated within this period, the User must promptly contact the Company.
      • All domain purchases and renewals are final and non-refundable, including cases of unavailability, misspellings, cancellation by the registry or purchase of the same domain from another provider.
      • After successful registration, the domain is assigned to the User under the rules of the relevant domain provider. The User is solely responsible for ensuring timely renewal. The Company is not liable for expired domains, loss of ownership, or damages arising from renewal failures or third-party actions.
    • 14.2. ACCOUNTING SOFTWARE
      In the event of a dispute over ownership of a database or account, ownership shall be deemed to vest in the party that has paid the applicable fees for the database or account in question.

  • 15. SETTLEMENT OF DISPUTES
    • 15.1. Business Reputation Protection
      The User acknowledges that disclosure of inaccurate, misleading, or one-sided information about the Company or its Services that may harm the Company’s business reputation constitutes a breach of these Terms and may give rise to civil, administrative, and/or criminal liability. The Company reserves the right to pursue all legal remedies, including claims for damages and injunctive relief.
    • 15.2. Negotiation Requirement
      Any dispute, disagreement , or claim between the Company and the User arising out of or in connection with these Terms, the Services, or their use shall first be attempted to be resolved amicably through good-faith negotiations between the parties.
    • 15.3. Jurisdiction and Governing Law
      These Terms shall be governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law principles. Any dispute, disagreement, or claim arising out of or relating to these Terms shall be submitted exclusively to the competent courts of the country where the contracting Company entity, corresponding to the User’s billing address, is registered, as specified in these Terms above.
    • 15.4. Class Action Waiver
      To the maximum extent permitted by law, disputes shall be resolved on an individual basis only, and the User waives any right to participate in a class, collective, or representative action against the Company.

  • 16. TERMINATION
    • 16.1. Termination by the Company
      The Company may, at its sole discretion and without liability, suspend, restrict, or terminate the User’s account and/or access to the Services immediately, with or without notice, if:
      • The User breaches these Terms, applicable law, or third-party rights;
      • The Company determines, in its sole discretion, that continued use of the Services by the User poses a risk to the Company, its infrastructure, or other Users.
    • 16.2. Termination by the User
      The User may terminate their account at any time by submitting a termination request through the ticket system or email. For security reasons, termination becomes effective only once the Company has confirmed receipt and the User has provided final confirmation.
    • 16.3. Effect of Termination
      Upon termination under this section:
      • ll licenses and rights granted to the User immediately cease and the provision of Services ceases;
      • All outstanding fees and charges become immediately due and payable.
    • 16.4. Survival
      The provisions of these Terms which by their nature should survive termination shall survive, including but not limited to payments, intellectual property, confidentiality, indemnification, limitation of liability, settlement of disputes, and governing law.

  • 17. REPRESENTATIVES
    • 17.1. The Company may provide the Services in whole or in part through its affiliates, agents, subsidiaries, or commonly owned entities (hereafter “Company Representatives”).
    • 17.2. Subject to the Company’s approval, User’s affiliates, subsidiaries, or commonly owned entities (hereafter “User Representatives”) may access or use the Services under these Terms.
    • 17.3. The User shall remain fully responsible and liable for all acts, commissions, fees, and obligations of any User Representatives unless a separate agreement is executed directly between the Company and such User Representatives.
    • 17.4. The User represents and warrants that it has authority to bind its User Representatives to these Terms and shall ensure that all such User Representatives comply with them.

  • 18. INTELLECTUAL PROPERTY
    • 18.1. Ownership by the Company
      All rights, title, and interest in and to the Services and the Company’s Website, including but not limited to Digital Content, are and shall remain the exclusive property of the Company or its licensors.
    • 18.2. User Content
      The User retains ownership of content, data, and materials uploaded, transmitted, or stored by the User within the Services (the “User Content”). By uploading or submitting User Content, the User grants the Company a worldwide, royalty-free, non-exclusive license to host, store, process, display, and otherwise use such User Content solely for the purpose of operating, maintaining, supporting, and improving the Services.
    • 18.3. Blog Content
      By contributing to the Blog (articles or any submissions), the User transfers to the Company all intellectual property rights in such contributions, worldwide and in perpetuity, without compensation. The Company may use, reproduce, modify, translate, distribute, and publish the Blog content in any form.
    • 18.4. Trademarks
      Visitor or User may not use the Company’s trade names, trademarks, service marks, logos, domain names, or other brand features, except marketing materials, without prior written consent.
    • 18.5. Third-Party Materials
      Digital Content used within the Services may incorporate third-party intellectual property. Such materials are licensed only for use within the Services and may not be extracted, resold, or used separately.

  • 19. GENERAL PROVISIONS
    • 19.1. Force Majeure
      The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, strikes, government action, Internet or telecommunications failures, or any similar event. Payment obligations remain unaffected.
    • 19.2. Entire Agreement
      These Terms, Privacy Policy, together with any policies or agreements incorporated by reference, constitute the entire agreement between the Company and the User and supersede all prior or contemporaneous agreements, whether oral or written. No User provided terms shall apply.
    • 19.3. Modification
      The Company may amend these Terms at any time by posting the updated version on the Company’s Website. Amendments become effective immediately after posting. Continued use of the Services constitutes acceptance of the revised Terms. Any amendment proposed by the User is valid only, if it is agreed to in writing and duly signed by the Company.