How to address customer feedback about website builder?

Here at Site.pro, we are eager to improve our product as much as possible. In some cases, the clients may express their feedback about the product directly to you, the service provider. Here is what to do in such situations:

• Always thank the customer for their feedback.
• Investigate their feedback — is it an issue that needs addressing?
• If yes, please create a ticket using our ticketing system and inform our Customer Support specialists. Our experts will get back to you as soon as possible.
• If not, a follow-up with our team or the customer is not required.

Thank you for helping us to improve our website builder! Our goal is to deliver the very best product to you and thousands of customers around the globe.