How to properly describe a consultation request?
To enable consultants (or the technical team) to promptly understand and reproduce the described situation, please provide a detailed description, including: The error message; Screenshots; The user (if it is not you); The company (especially if there are several); The inquiry number (if you previously submitted a related request). Bad example: There is an error in my invoice. Good example: While creating a sales invoice (e.g., SF0154, 2022-01-15), the accounting stock balance does not match the actual quantity in the warehouse (the system shows 4 pcs, but we have only 2 pcs in stock). What is the cause of the discrepancy? The Site.pro team provides support only for software functionality. Support is not provided for accounting matters or issues related to external plugin installations.Responses to performance-related issues are only given to properly completed support requests. Responses for speed failures are only available for properly What to do when a program is slow?.
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How to properly describe a consultation request?

To enable consultants (or the technical team) to promptly understand and reproduce the described situation, please provide a detailed description, including:

  • The error message;
  • Screenshots;
  • The user (if it is not you);
  • The company (especially if there are several);
  • The inquiry number (if you previously submitted a related request).
Bad example:
  • There is an error in my invoice.
Good example:
  • While creating a sales invoice (e.g., SF0154, 2022-01-15), the accounting stock balance does not match the actual quantity in the warehouse (the system shows 4 pcs, but we have only 2 pcs in stock). What is the cause of the discrepancy?

The Site.pro team provides support only for software functionality. Support is not provided for accounting matters or issues related to external plugin installations.
Responses to performance-related issues are only given to properly completed support requests.

Responses for speed failures are only available for properly What to do when a program is slow?.

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