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    • Why does my customer see a different plan in their website builder?
    The customer sees a Site.pro plan in the builder when that domain has a paid Site.pro plan. That plan is used instead of your White Label plans. If you paid this plan from Statistics, or the customer upgraded, keep it (see How to pay a Site.pro plan for my customers). A leftover plan can appear if your White Label license was temporarily disabled and some customers upgraded via Site.pro before the license was active again. To switch those websites back to your White Label plans: Open Statistics;Select Domains;Find the domain with Starter, Standard, or Business in the User plan column;Press "Cancel plan" in the Block/unblock column. The User plan cell shows White Label. The customer uses your White Label plans. If the plans still do not match your hosting plans, see How to configure website builder variations with different hosting plans?. Note. Do not press Cancel plan for a domain you paid from Statistics unless you want to stop that Site.pro plan.
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    For Resellers

    Why does my customer see a different plan in their website builder?

    The customer sees a Site.pro plan in the builder when that domain has a paid Site.pro plan. That plan is used instead of your White Label plans.

    If you paid this plan from Statistics, or the customer upgraded, keep it (see How to pay a Site.pro plan for my customers).

    A leftover plan can appear if your White Label license was temporarily disabled and some customers upgraded via Site.pro before the license was active again. To switch those websites back to your White Label plans:

    1. Open Statistics;
    2. Select Domains;
    3. Find the domain with Starter, Standard, or Business in the User plan column;
    4. Press "Cancel plan" in the Block/unblock column.

    The User plan cell shows White Label. The customer uses your White Label plans.

    If the plans still do not match your hosting plans, see How to configure website builder variations with different hosting plans?.

    Note. Do not press Cancel plan for a domain you paid from Statistics unless you want to stop that Site.pro plan.

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